When a client asks for a difficult task — for example, a faster-than-expected turnaround on a customized cat ID tag — here’s what to do. Clap your hands, smile and say:

Consider it done!

WHY? Because it’s a positive, confident, can-do answer, and your enthusiasm will impress whoever you’re serving. Of course, now you have to follow through on your promise.

Source: Val and Jeff Gee, Authors, Super Service


This article originally appeared in the Jan-Feb 2017 edition of PETS+.