When a customer is talking on the phone and arrives at the front of a line to be served, she should end her phone call immediately. If she doesn’t do that, say this:
“Ms. Customer, other customers are waiting to be helped. Rather than make them wait while you finish your phone call, I’ll be happy to take care of your request as soon as you’re done.” Give her the opportunity to end the call, and if she doesn’t, smile and courteously say to the next person in line, “May I help you?”
Source: Renee Evenson, author of Powerful Phrases for Effective Customer Service
This article originally appeared in the September-October 2017 edition of PETS+.
Latest Know How Articles
- How Can This Store Owner Deal With a Last-Minute Holiday Staffing Vacancy?
- If PIJAC’s Mike Bober Owned a Pet Store, Here’s What He Would Do
- Get Set for the Holidays and More To-Dos for November and December
- Your Chance to Cat-Beard and More November-December Dates to Remember
- Use Fear to Get Motivated ... and More Tips for November-December