It takes place in October.

(Press Release) International Boarding & Pet Services Association (IBPSA), the professional business association serving the pet care services industry, has released the full conference schedule, along with details on pre-conference events, for the Fifth Annual IBPSA Pet Care Services Educational Conference & Trade Show, taking place Oct. 3-5, 2017, at the Hyatt Regency Jacksonville Riverfront in Jacksonville, FL. Pre-conference events begin two days prior.

The Fifth Annual IBPSA Pet Care Services Educational Conference & Trade Show brings together a line-up of new faces and seasoned pros all bringing fresh ideas and smart insight to educate and inspire the owners, managers, and key employees of pet boarding and daycare facilities, pet sitters, veterinarians, groomers, trainers, and more working in the pet care services industry. Session tracks include: Financial, Avoiding Burnout, Operations, Pet Care, Customer Relations, Marketing, and Facility Design.

Conference Schedule (October 3-5, 2017)

State of the Industry, Carmen Rustenbeck, IBPSA

Keynote: Innovate and Engage New Solutions for Growing Your Sales, Dr. Rick Goodman

Discover an Easy Tool that Reduces Staff Drama and Improves Productivity, Susan Briggs, Crystal Canine

Cyber Attacks – The Good, The Bad, and Nothing In Between, Andy Smit, SwiftPet

Are You Safety Savvy? You Might Not Know What You Think You Know (and Stump Your Toe), Ben Day

Mission Possible: Operating Your Business, Jess Okon, CPACP, Applause Your Paws

Your Moment! Design, Achieve, Sustain, John Sturgess, ADOGO Pet Hotel, RetrieveOne Advisors

Implementing Daycare 2.0: A Win for the Dogs, Your Team & Your Profits, Robin Bennett with Susan Briggs, The Dog Gurus

Intuitive Healing for Pets and Pet Care Professionals, Stacy Jessen, Meow, Bark and Board

Assessments: Are They a Pass, a Fail, or a Useful Learning Tool?, Teena Patel, LLA CPDT, University of Doglando

Planning for Your Pet’s Future: What To Do If Something Happens To You, Peggy Hoyt, The Law Offices of Hoyt & Bryan

The Customer Journey: Looking at Your Business Through Your Customer’s Eyes, Jeremy Lowe

Keep Your Eye On the Ball…How to Stay Focused in a World Full of Distractions, Gila Kurtz, Dog is Good

Life Outside the Litterbox, 2.0, Thom Somes, Pet Tech

3 Web Marketing Secrets to Huge Success and a More Profitable 2018, Doug Schatz with Mike Civetti, Market Hardware

Confessions from an Online Marketer: Learn the Secrets of the Big Dogs to Grow Your Pet Care Business, Tory Smith, Bay Leaf Digital

Video Marketing Campaigns, Jody Underhill

Ask the Experts: Construction and Improvements, Greg Taylor, Mason Company

Pre-conference Schedule (October 1-2, 2017)

Leading up to the conference, IBPSA will present four additional learning opportunities for pet care professionals:

Pricing For Profit, Jeremy Lowe

Pet First Aid & CPR, Pet Tech

Infectious Disease Management Certification, Dr. Christine Royal, DVM, and Dr. Courtney Campbell, DVM (free but pre-registration required) Note: This program is RACE approved for 2 continuing education credits.

PACCC Exam Prep, Jess Okon, CPACP (free but pre-registration required)

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