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When a Customer Conversation Escalates, Here’s the Perfect Thing to Say to Cool Things Off

Published

6 years ago

April 20, 2018

PETS+ Staff PETS+ May 2018 Issue

“Let me see if I understand where you’re coming from.”

When to say it? You may find yourself in the middle of a sales pitch or a confrontation with a customer. Slow things down with this great one-liner. It works every time because it tells the other person that you care enough to report back what you’ve just heard.

SOURCE: Mike St. Pierre on lifehack.org

NASC Media Spotlight

At first it was just an idea: Animal supplements needed the same quality control that human-grade supplements receive. But that was enough to start a movement and an organization —the National Animal Supplement Council — that would be dedicated to establishing a comprehensive path forward for the animal supplements industry. In this Media Spotlight interview, NASC’s president, Bill Bookout, talks to PETS+ interviewer Chloe DiVita about the industry today: Where it’s headed, what’s the latest focus and why it’s vital to gain the involvement of independent pet product retailers.