Connect with us

Shawna Schuh

Assign Tasks with the End Goal in Mind

Ask in a way that will actually produce results.

Published

on

THERE ARE MANY TIMES when I hear from my clients these kinds of laments: “I should have said that differently.” Or: “Maybe I used the wrong words …”

When this happens, I’m delighted because that leader is becoming more aware that she has control over those words and how they may or may not land. However, sometimes it’s not the actual words but the intent behind them that makes or breaks the situation.

Let’s dig deeper into this.

Here’s a standard miscommunication:

When you say “Would you please do X task?” your words, in your mind, may be clear and determined.

You are asking them actually to do the task, right?

Advertisement

That’s what you think.

In reality, it’s an inquiry with no clear intent of when it must be complete or even a determination of end result.

When I’m coaching clients, we take it down to the elements that will actually produce results.

First question: What do you want? And let’s go deeper than having the task done. Aren’t tasks the means to an end result? If you are spending a lot of time on “tasks,” you may have a checked-off to-do list and still not have the results you desire.

Ask yourself instead: “What will having this task done accomplish in regard to my big goal or highest priority?”

That question will shift your thinking to shift from “task doing” to “results producing.”

Advertisement

But what do you ask then if not, “Will you do X task?”

You have many choices. and all of them depend on the intent.

Intent one: Get a task completed. To do this, ask it as is with the addition of a timeframe: “Will you do X task by 3 p.m. today?” The specificity will help you both.

Intent two: Get a commitment to a result rather than a task. Say: “To further the goal of X, please provide me with a list of tasks and who is best to accomplish them inside our timeframe.”

This request will allow the other person to take leadership of the goal and either take on the tasks or find those abler to do so. Remember, of course, to include a timeframe.

Intent three: further action on your end goal. Ask a new question: “To make sure we reach X place, what do you think is the best plan or path to accomplish it?”

Advertisement

This will help them buy into the goal and give you new ideas.

As a leader, we usually know the goal and know the steps or actions to take. That doesn’t mean we should do those actions, nor that others know the goal.

When you shift your thinking like this, things in your world begin to improve. I see it all the time in my coaching clients. If you want the same results, the first step is to stop and think, “What is my intent?” and then the words will come easier.

Shawna Schuh is a certified speaking professional, an executive coach, master neuro linguistic program- ming practitioner and president of Women in the Pet Industry Network. Email her at shawna@womeninthepetindustry.com.

Advertisement

FEATURED VIDEO

hhhvideo
PETS+ Live with Candace D'Agnolo

This North Carolina Pet Business Thrives by Creating Unforgettable Customer Experiences

Catch the replay of this PETS+ Live! webinar hosted by Candace D’Agnolo of Pet Boss Nation. This episode featured Wendy Megyese of Muttigans in Emerald Isle, NC. Learn about ways to combat the big boxes and online — the key is to give your customers an experience they can’t get anywhere else — and learn why the business was honored in the 2018 PETS+ America’s Coolest Stores contest.

Promoted Headlines

Shawna Schuh

3 Words to Project Calm and Give Yourself Time to Think

When you find life, people, pets — anything — interesting, you’ll find your life more interesting…

Published

on

AS A LEADER, what is your reaction to upsets, incidents, challenges and changes?

I like to think I keep a cool head and open mind, and I hope I do. However, recently when I was working with a client, I noticed something she does that is effective and helps her move through things in not only a more professional way, but in a way that allows deeper learning.

Podcast: Wellness Junkie “Coach Caitie” Teaches You to Care for Yourself as Well as You Care for Your Pets
Behind the Pages

Podcast: Wellness Junkie “Coach Caitie” Teaches You to Care for Yourself as Well as You Care for Your Pets

Podcast: Talking Cybersecurity, and Keeping Your Pet Business Safe Online
Behind the Pages

Podcast: Talking Cybersecurity, and Keeping Your Pet Business Safe Online

Podcast: Travel Deals for the Pet Pro on the Latest “Behind the Pages”
Behind the Pages

Podcast: Travel Deals for the Pet Pro on the Latest “Behind the Pages”

Her way is to look at everything as if it’s a puzzle or something to figure out, dissect and alter. This is a new way of thinking and being that will help you.

My client, when confronted with something new, or an issue, or even a correction, will pause for a moment, then comment, “Isn’t that interesting …,” as she allows her mind to work.

This does several things you can use too.

First, it shifts the energy from shock, dismay or any reaction that is negative, to one of curiosity and inquiry. The mere idea that anything new or presented is “interesting” makes it so.

Many people react with “That’s terrible!” or “Oh no!” or pure disbelief. This reaction, though common, puts the energy in a downward spiral. It becomes something to fix rather than something to learn from.

When you say to yourself or out loud, “Isn’t that interesting ….” You look at it differently, and you feel differently about it. The best part is, you begin to explore ways to work through things or seek the lessons in what has happened.

Making everything that is said or done, “interesting” shifts anyone else involved away from fear or turns excuses into calm and curiosity.

If in another’s mind they can think, “OK, not angry, not upset, just ‘interested,’” think how much easier it will be to work things through.

You can also use “interesting” to pave the way for new creative thinking.

Phrases that help creativity:

  • “What’s interesting about this is …”
  • “The interesting thing it seems is …”
  • “What do you think is interesting about this?”

When you find life, people, pets — anything — interesting, you’ll find your life more interesting, and you will come up with more creative — and yes, interesting — solutions. And a leader who uses “Isn’t that interesting …” in the face of a challenge or bad news has an immediate advantage by allowing others to relax, and by giving you time to think and find creative solutions.

Isn’t that interesting?

Continue Reading

Shawna Schuh

Control or Trust? The Two Don’t Have to Be Mutually Exclusive

How do we put our trust in people we don’t know well?

Published

on

A MAN I RECENTLY met invited me to go for a cruise behind him on his 1,000-pound touring Harley-Davidson motorcycle.

This would be the first time I did something like this, and the trip was a big loop over to the Oregon coast over two-lane winding roads and through dense forests and gorgeous landscape.

In a car it’s great, and I thought on the back of a motorcycle it would be a wonderful adventure.

Podcast: Wellness Junkie “Coach Caitie” Teaches You to Care for Yourself as Well as You Care for Your Pets
Behind the Pages

Podcast: Wellness Junkie “Coach Caitie” Teaches You to Care for Yourself as Well as You Care for Your Pets

Podcast: Talking Cybersecurity, and Keeping Your Pet Business Safe Online
Behind the Pages

Podcast: Talking Cybersecurity, and Keeping Your Pet Business Safe Online

Podcast: Travel Deals for the Pet Pro on the Latest “Behind the Pages”
Behind the Pages

Podcast: Travel Deals for the Pet Pro on the Latest “Behind the Pages”

This article is about the difference between control and trust, something that I grappled with the minute he zipped me into leather chaps, and a high-tech helmet we could converse through while riding. He instructed me about the perils of wiggling, sudden movements and keeping balanced.

I realized I had absolutely no control over this situation.

I was a passenger, extra weight on an already heavy bike, and I could pose a challenge that could end both of our lives.

Yes, I still got on.

When you are hiring someone or when you are taking on a new vendor or when you agree to advertise, how do you feel? Like you want to control the outcome, or that you will trust the process?

This is a great question to ask yourself. Believe me, I was asking myself this exact question a variety of times over the five hours we did the loop.

“Am I feeling anxious because I’m not driving this? Because I don’t have control of the bike?” My answer was: “That isn’t it. I don’t have control of planes, trains or autos I’m a passenger in.”

“Am I feeling anxious because I don’t trust this driver?” This I think is the key to a lot of what we do in business. How do we put our trust in people we don’t know well? How do we know that the new hire won’t steal, that the vendor will deliver or treat us fairly, or that the advertising will work?

The truth I realized as we sped around corners, leaning to the side with the wind whipping past us and the engine roaring was: We don’t. We don’t know, and so we have a choice. Trust and move forward, or distrust and keep doing your life and business as you have been.

I also asked myself whether I would have felt better, differently even, if I had been the one driving the Harley? If I had control of the bike? Would that have made me feel better or safer? My answer was no. I am not versed in that. I have never done it.

So if I want to experience more, have more, do more and live fully, I will have to trust others.

It’s the same in business. Those on my team, the people we hire for all those things we need, the places we advertise or things we decide to sponsor. We do it and I’m assuming you do it because if we don’t do it, we are not growing or risking or, maybe, we aren’t really living as fully as we could.

My challenge to you today is this: Who will you trust today? Maybe it’s simply trusting yourself enough to get on the bike and let things unfold as they will. Who knows, it might be one of the best things you’ve done in a while.

Continue Reading

Shawna Schuh

Pushing the Pig: Try It, and You’ll See Why It Doesn’t Work

Sometimes a completely different approach gets better results.

Published

on

I’M THE KEEPER of a pig, the size of which is an interesting subject. Herbert the Hogster is a mini pig. And now that he is in his fifth year of life, though I have no scale to weigh him on, nor could I lift him to gauge it that way, it’s looking like he could weigh in at 150 pounds or more.

I share this with you because Herbert has taught me an important leadership lesson recently. He was in the house uninvited. Sometimes I invite him into my office, which has a door to the outside and stone floors for easy cleanup of dirty hooves, but he snuck through the barrier and into the main part of the house and was heading in the direction of the dog food when I spied him.

Podcast: Wellness Junkie “Coach Caitie” Teaches You to Care for Yourself as Well as You Care for Your Pets
Behind the Pages

Podcast: Wellness Junkie “Coach Caitie” Teaches You to Care for Yourself as Well as You Care for Your Pets

Podcast: Talking Cybersecurity, and Keeping Your Pet Business Safe Online
Behind the Pages

Podcast: Talking Cybersecurity, and Keeping Your Pet Business Safe Online

Podcast: Travel Deals for the Pet Pro on the Latest “Behind the Pages”
Behind the Pages

Podcast: Travel Deals for the Pet Pro on the Latest “Behind the Pages”

Immediately, I got behind him to push him back through the door and into the outside. He was having none of it. He planted his little hooves, and the more I pushed him, the more he grunted and squealed his displeasure.

That’s when I realized you can’t push a pig. Especially one that outweighs you.

This situation is like others we encounter where we want one result, and it seems nearly impossible to attain it by what we’re doing. Think about how you have sales goals — and because of those sales goals you do some pushing. And if you are feeling behind or overwhelmed, you might be pushing from behind. And nothing is happening.

Kinda like pushing a pig. No matter how hard you push, no matter how much you want to move forward, no matter how “nice” you are, that pig is not budging a bit.

So I stopped pushing.

I would like to say that I made this decision with a clear head and without using any off-colored words, but let’s suffice it to say after exhausting my strength and patience, I decided to take a different approach.

Do you quit pushing when the results are not there? Or do you keep at it because it’s the easiest thing to do or the thing we know? And do you notice that the harder you push the less you accomplish? This is true for so many things.

For me, it was my immediate reaction and that’s the real lesson. If I had stopped for a moment and thought about it, I had several other options that I could have done, including the one I did next: I went and got some pig food and put it in a pan so when I shook it, the sound made the most alluring and effective noise that Herbert wanted to follow. Which he did, right outside!

Next time before I — or you — push the pig, remember this lesson:

  • Think before reacting.
  • Determine the best plan or plans.
  • Lure rather the pressure.

Anytime things come to a standstill in your business, stop pushing the pig and do something else.

Continue Reading

Advertisement

Advertisement

Advertisement

Subscribe


BULLETINS

Get the most important news
and business ideas from PETS+.

Instagram

This error message is only visible to WordPress admins

Error: API requests are being delayed for this account. New posts will not be retrieved.

There may be an issue with the Instagram Access Token that you are using. Your server might also be unable to connect to Instagram at this time.

Error: No posts found.

Make sure this account has posts available on instagram.com.

Most Popular