Nancy Guinn

Nancy Guinn is the founder and president of Dog Krazy Inc., an award-winning natural pet supply store in Virginia with six locations. She helps other small businesses succeed through her contributions to industry magazines, webinars and podcasts. The Guinn household includes Nancy’s husband and business partner, Chris, and their furry and feathered inspirations Sushi, Pork Wonton, Stirfry Fatguy, Tala, Jimmy Dean and Max.

Real Deal11 months ago

Your Store Dog Bites a Customer’s Dog. What Would You Do?

In this Real Deal scenario, readers are split on the level of accountability they would take.
Real Deal1 year ago

Dog Swallows Chew Whole, Ends up at the Vet. Should the Store Owner Pay the Bill?

In the Jul-Aug Real Deal, readers share how they would respond to a request for vet bill reimbursement.
Real Deal1 year ago

Pride Display Results in a 1-Star Review for Your Pet Business. What Would You Do?

In the May-June Real Deal, readers discuss how displays with societal and cultural themes can impact their business, and whether that factors into their decisions to...
Real Deal1 year ago

Kick to the Curb, Cut a Deal and More Responses to the Case of the Direct-to-Consumer Deal

Retailers share how they would handle a pet food brand introducing a direct-to-consumer loyalty program that could undercut their sales.
Real Deal2 years ago

‘Sucks to Be Beth’ and Other Responses to Real Deal: The Case of the Bounce-Back Coupons

Retailers share how they would handle a bounce-back coupon mistake that could lead to big losses.
Real Deal2 years ago

How Pet Businesses Handle Time-Off Requests During the Holidays

In the latest Real Deal scenario, owners and managers share what they would do if all of their employees requested off Small Business Saturday and the...
Real Deal2 years ago

Pet Retailers Share How They Would Handle a Long-Time Customer Stealing

Pretend it was their mistake, many business owners said.
Real Deal2 years ago

Pricing Mistake + Rude Vendor. How Would You Handle?

A sales rep quotes the wrong price at a trade show. The owner rudely corrects him. Readers show how they would respond.
Real Deal2 years ago

Creative Ways to Handle Out-of-Control Kids in Your Pet Store

Who says puzzle toys are just for dogs? Not this one indie, plus other innovative ways retailers respond to unsupervised children.
Real Deal3 years ago

Dog Bites Distracted Groomer. Would You Share the Video with Animal Control?

Readers weigh in on how they would handle this Real Deal situation.
Real Deal3 years ago

Pet Business Owner Learns Employee Is Making Inappropriate TikTok Videos

In this Real Deal scenario, readers share how they would respond to an employee creating questionable social media content at their business while in uniform.
Real Deal3 years ago

What Pet Business Owners Do When Another Copies Their Idea

In the latest PETS+ Real Deal scenario, a fellow member of a local business group copies Betty's idea for a pet event. Readers respond with how...
Real Deal3 years ago

What Would You Do If a Groomer Walked Out Mid-Shift?

Readers share how they would handle a groomer who left for lunch and didn’t return until the end of the day.
Real Deal3 years ago

How Do Pet Stores Handle Destructive Dogs and Their Owners?

Business owners weigh in on what they would do if a pup destroyed an entire bakery case and the products within.
Nancy Guinn3 years ago

Engage Your Employees and Their Pets in a Product Sampling Program for Social Media

Posts featuring employee recommendations — complete with photos of their pets — boost their confidence and builds connections.
Real Deal3 years ago

How Do Pet Stores Handle Claims of Porch Piracy?

Indies share what they do when a customer says a package was never delivered.
Nancy Guinn4 years ago

Provide the Same Customer Service Online That You Do in Your Pet Store

Just a few extra steps show you’re paying attention to the people and pets behind each order.
Nancy Guinn4 years ago

What I Did When an Employee Tested Positive for COVID-19

It's the call from an employee every business owner dreads.
Real Deal4 years ago

When Several Hemp Products Go Missing in Her Store, Kristy Must Figure Out How It Happened Despite Her Many Theft-Prevention Measures

When it seems like one of her managers is involved, what should she do?

PETSPLUSMAG.COM

Nancy Guinn

Stories By Nancy Guinn

Your Store Dog Bites a Customer’s Dog. What Would You Do?

Dog Swallows Chew Whole, Ends up at the Vet. Should the Store Owner Pay the Bill?

Pride Display Results in a 1-Star Review for Your Pet Business. What Would You Do?

Kick to the Curb, Cut a Deal and More Responses to the Case of the Direct-to-Consumer Deal

‘Sucks to Be Beth’ and Other Responses to Real Deal: The Case of the Bounce-Back Coupons

How Pet Businesses Handle Time-Off Requests During the Holidays

Pet Retailers Share How They Would Handle a Long-Time Customer Stealing

Pricing Mistake + Rude Vendor. How Would You Handle?

Creative Ways to Handle Out-of-Control Kids in Your Pet Store

Dog Bites Distracted Groomer. Would You Share the Video with Animal Control?

Pet Business Owner Learns Employee Is Making Inappropriate TikTok Videos

What Pet Business Owners Do When Another Copies Their Idea

What Would You Do If a Groomer Walked Out Mid-Shift?

How Do Pet Stores Handle Destructive Dogs and Their Owners?

Engage Your Employees and Their Pets in a Product Sampling Program for Social Media

How Do Pet Stores Handle Claims of Porch Piracy?

Provide the Same Customer Service Online That You Do in Your Pet Store

What I Did When an Employee Tested Positive for COVID-19

When Several Hemp Products Go Missing in Her Store, Kristy Must Figure Out How It Happened Despite Her Many Theft-Prevention Measures

PetSafe Supports Hurricane Helene Pets with Million Dollar Product Donation

Midwestern Pet Foods Donates 24,000 Meals for Pets to Hurricane Helene Relief Efforts

Uproot Clean to Launch in All Mud Bay Stores This Fall

How Speed Bumps Set Up Your Pet Store for Holiday Success

Here’s the Meat: 10 Freeze-Dried, Dehydrated & Air-Dried Dog and Cat Foods

Not Creative? How to Tap Your Right Brain for Your Business

MasterClass: Redefining Retail as Slow Retail

Leadership, Empathy, and a Noble Cause

Shop! Masterclass Webinar: Sustainability for Retail: How Retailers Create Social, Environmental and Cultural Innovations