When a regular customer openly criticizes Mike's food suggestion to a new one, he must decide how to handle this know-it-all and others.
In this Real Deal scenario, a $10 credit card minimum threatens to anger one of Mindy's best customers, but should her store eat the fee?
Read the case of the bone to pick.
Here is the case of the fraudulent unemployment claim.
The case of the over-promising marketer.
Read the case of Santa’s dog bite.
What would you have done? Here are your answers.
How could a retailer not upsell?
The case of the waffling quitter...
This is the case of the abusive employee.
What should they do? Here are your thoughts.
Here are your thoughts.
Building a community is vital for anyone in business.
This is the case of the end-cap shoplifters.
See how Brain Squad members responded to The Case of the Dog Bite.
Read the case of the frequent returner.
A new dog-training service at a pet boutique gets off to a bad start.
Here's how members of our Brain Squad responded.
Everything was going great ... until the marketing coordinator opened her mouth.
Their groomer seems wonderful. But treats and money have been going missing. What steps should the owners take?