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CBD ABCs: Know the Differences Between Full Spectrum, Broad Spectrum and Isolate

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CANNABIDIOL (CBD) PRODUCTS REPRESENT a rapidly growing category of pet products, and retailers are on the front lines when it comes to educating their customers on the benefits, usage and expected results. As the category matures, pet owners are becoming more sophisticated in their understanding of these products and the vast range of options. One area where many questions arise has to do with the difference between products labeled as “full spectrum” versus “broad spectrum” CBD, or “CBD isolate.”

To guide your choices and meet customer needs for education, here’s what you need to know when it comes to the different varieties available.

“Full” versus “Broad” Spectrum — What’s the Difference?

When it comes to the “full” versus “broad” spectrum labels, it’s all about what ends up in the final product.

The “spectrum” refers to a product’s range of included cannabinoids, which are compounds extracted from the cannabis plant. These include cannabidiol (CBD), tetrahydrocannabinol (THC), and more than 100 other naturally occurring compounds. In particular, THC is the compound known for its psychoactive high that many associate with recreational marijuana. CBD, on the other hand, does not produce a psychoactive effect.

To create a CBD product, cannabinoids are extracted from the cannabis plant, and the product is refined until it contains only the specific compounds desired. In full-spectrum products, this includes all compounds found naturally occurring in the plant, including CBD, terpenes, essential oils, and other cannabinoids — including, notably, THC. Broad-spectrum products contain a similarly wide range of cannabinoids, with one important exception: They contain no THC.

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What About Isolate?

Isolate takes the refinement process even further, distilling the product to the purest form of CBD. That means removing all non-CBD compounds found in the plant, including THC, terpenes, flavonoids, plant parts and other cannabinoids.

But Wait — Is the THC in Full-Spectrum Products Legal?

It is. Under the 2018 Farm Bill, which made CBD purchase legal at a federal level, full-spectrum products are legal if they contain less than 0.3 percent THC.

OK, So Which Product Is Better?

As you might imagine, there’s no simple answer to this question. It all depends on a given pet’s needs and the pet owner’s preferences. While it was once thought that isolate represented the most potent form of CBD treatment, a 2015 study debunked this perception when it found that full-spectrum CBD provided higher relief effects within the body. However, pet owners who are most interested in a concentrated dose of CBD, or who fear their pet might be intolerant of other cannabinoids, might still prefer the pure nature of a CBD isolate.

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However, there are reasons to direct pet owners to full-spectrum and broad-spectrum products over isolate. Certain studies show that the blend of multiple cannabinoids produce what is known as the “entourage effect,” which refers to the way in which cannabinoids magnify the effects of one another when combined. Both full-spectrum and broad-spectrum CBD products produce this beneficial effect, leaving the question of THC as the main discerning factor between the two.

Full-spectrum products that adhere to the legally required limit of less than 0.3 percent THC should not produce a psychoactive effect within pets. However, some owners are wary of administering any amount of THC to their pets — and there is some basis for this concern.

Simply put, the production process used by some CBD suppliers isn’t precise enough to ensure THC concentrations within full-spectrum products remain uniformly and consistently below through the 0.3 percent legal threshold. Until quality control in this realm improves, sticking with broad-spectrum products is the best way to alleviate concerns that a CBD product might inadvertently get a pet high.

Ultimately, as with so many categories of product, the best results will be seen when a retailer discusses the individual needs of a pet with its owner and recommends the appropriate product.

Jay You is CEO of Dr. You+ and a veterinarian who has witnessed the benefits of CBD in his patients firsthand. You can reach him at dryou@borncbd.com or learn more at borncbd.com/portfolio/dryouplus.

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Pet Sustainability Coalition

Pet Sustainability Coalition Presents: Critical Sustainability Strategies for Retailers

This webinar, held on November 7, 2019, is the second in a series from PSC discussing how retailers can establish sustainable practices in their business. Moderated by PSC’s Andrea Czobor, the webinar unveils data behind the increasing consumer demand for sustainable products, what retailers have to gain from connecting with these purpose driven consumers, and a new PSC program that makes finding these products easier for retailers.

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Shawna Schuh

True Leaders Learn the Skills of Telling, Selling and Asking

Beware the overshare.

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IN AN INTERVIEW FOR a new team member, we sat down and began some preliminary chit-chat.

Admittedly, I am a curious sort; I ask more questions than most. It’s my job, after all, as a leadership coach, so when I began by asking, “Tell me a little about yourself.” I did not expect to hear what I did: The interviewee went on to share and to overshare. We found out about her marriage history, abuse, blended families, a home lost by the recession and what was wrong with her last employer.

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She was talking too much for us to ask additional questions.

According to her resume, she had the skills we needed, but we decided we wouldn’t hire her because of her oversharing habit.

Oversharing lost her the job. Over-sharing can lose you customers, too.

What is a leader to do? Well, first, be sure you aren’t the one who overshares.

My coaching clients learn early that most leaders do three things often.

1. They tell. Usually, leaders are telling their team how to do things, what the vision is, how to handle customers. Leaders tell and tell and tell. They do this because they are the ones in the know. They are making the decisions, and to be good communicators, they tell their teams.

2. They sell. This is one most leaders don’t realize they are doing, but they do it all the time. After all, you want your team bought into your vision, and you want people to get excited. Leaders are the most knowledgeable about the product or business, and most started by selling so they sell.

When you are telling and selling, sometimes you forget and overshare. Leaders get zealous about things and sometimes that leads to oversharing.
What can you do to stop yourself from the overshare? What would have helped the interviewee land the job?

3. They ask. Leaders learn to be expert askers. When you ask questions, many wonderful things happen: The people you ask questions feel valued — like their opinion matters. You learn something. And you allow others to talk, which means you aren’t talking or oversharing.

To become an expert asker, all you need do is, of course, ask questions. This is a simple concept like dieting, and, like dieting, usually not easy.

Here are two questions most any leader or anyone will benefit from asking:

What is it you want?

This question helps the other person define their goals. For customers, it helps you help them. Note: Be prepared for some silence, a lot of people really don’t know what they want. If they are quiet, simply smile and ask them something else like, “What makes you happiest?”

What can I do for you?

This question gets to the core of need. It also shows them that you are focused on them. That’s the beauty of questions: They are outward focused, and when you are outward focused, it helps you be the kind of leader, teammate, partner, a parent that others want to be around.

If nothing else, please think before you overshare!

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Candace D'Agnolo

10 Questions to Ask Yourself to Ensure Perfect Vision for Your Pet Business

Because authenticity counts.

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IT’S THE BEGINNING of a new year, so you’ve probably been bombarded with media and people talking about your vision and goals. Especially since it’s “2020.” Get it? 20/20. Perfect vision?

I’m not sure that in business a vision can be “perfect” because we never know what roadblocks lay ahead and what pivots we will make. But having a clear vision will motivate your team, inspire you and your customers, and help you make decisions as you scale your business. I’m here to tell you that finding your authenticity is critical to your vision being a success.

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Dictionary.com defines the word “authentic” as:

  • Not false or copied; genuine; real
  • Having an origin supported by unquestionable evidence; authenticated; verified
  • Representing one’s true nature or beliefs; true to oneself or to the person identified

Authenticity has never been more important than it is in today’s hyper-connected world where your customer’s voice is louder and more influential than ever. You’ve likely experienced that to be true with reviews, customer comments in your store and how they act on social media.

There’s something very special at the core of what you do. While many can carry the same products or offer the same services at similar price points in a similar neighborhood with a look and feel that mirrors yours, no one can effectively copycat an authentic business self.

Answer these questions to ensure you’re interweaving authenticity into your business:

  1. Are you always “real”? And honest with your customers, team and vendors?
  2. What makes your company memorable?
  3. What’s one thing you could change/enhance/feature that would make your company more memorable?
  4. How do you make people feel?
  5. What unique traits/skills/talents do you personally contribute to your company?
  6. Are you consistent in your customers experience?
  7. Are you responsive?
  8. Can you back up why you carry what you do? Or back up why you hire who you do? Or why you run your business the way you do?
  9. What are three key words that would describe who you truly are? Can you incorporate them into your business more?
  10. Have you gotten clear on who you serve? Not every pet owner is your customer!

Customer trust is never bought but earned. Their B.S. meter is strong. The more you can convey your company values and beliefs as well as live all of the questions above, your bigger picture vision for your company will come to life! As Maya Angelou said “People may forget what you said, but they will not forget how you made them feel.” Authenticity will carry your vision a long, long way.

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6 Simple Steps to Getting Great Online Reviews

Don’t overlook this huge opportunity.

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MOST CUSTOMERS CHECK OUT online reviews to see how happy (or ticked off) your customers are and to find out what your product or service is really like before buying. And this spells a huge opportunity. According to Matt Frary writing in Forbes, “Customers spend 31 percent more with a business that has excellent reviews.”
It’s simple: Beyond building a loyal base of these ideal clients, thrilled customers are the folks who can help you attract even more clients to your business and get them to spend more. In its simplest form, this happens through online reviews. But how?

Here are six steps:

1. Create a short customer satisfaction survey. This gives you valuable insight into what your customers liked (or didn’t) about their experience or your products or services. It also helps you understand who’s the happiest about your business and what they’re happy about. Doing this doesn’t have to be hard. Try a 10-question Google Survey.

2. Don’t let your own fear drive your questions. Imposter syndrome is real. Waaaaaaaay too many petpreneurs pre-judge their own offerings, which can shade your survey questions and create a self-fulfilling prophecy. For example, someone may not think anything about your price point … until you ask whether it’s “too expensive.” Suddenly, to them, it is because you’ve suggested it is. Instead of asking about price or other things you may be afraid to hear, focus on basics like the value, quality and overall experience of working with you. Give them space for a one- to five-star rating and an open-comment box to describe why they feel this way. This helps you get their deeper perceptions without coloring it for them.

3. Automatically trigger your survey after purchase. Consider enclosing a request for survey participation on your receipts. And never underestimate the value of a good incentive for survey participation.

4. Approach your happiest clients about doing a review. Once the surveys start rolling in, create a second email or outreach that goes out only to the happiest customers. (Some studies suggest that customers believe reviews more readily if not all of them are perfect, so consider reaching out to those who gave you three-plus star ratings instead of just five-star reviews.) The gist is the same for everyone: You’re asking those most satisfied with your offering to help you help other pet guardians by leaving a review.

5. Make it easy and tell them where to go. Satisfied customers may have goodwill built up toward you, but they’re busy too. Being respectful of their time can help you get far. Make reviewing you take as little time as possible by including some direct quotes from their survey (or even a full copy of it) that they can copy and paste from. Also, be sure to let them know which social review platform you’d like them to use. Give them one to three choices and link directly to each for them.

6. Say thank you. They feel recognized, and it ensures they’ll keep coming back to you time and time again.

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