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Chewy’s Oil Painting Promotion, and More Headlines for Pet Store Owners

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1. CHEWY PAINTS A PRETTY PICTURE

Fast-rising pet supply startup Chewy.com has a creative approach to customer service, including sending 700 customers a week a surprise gift — a free oil painting of their pet. Chewy, which is on track for $880 million in revenue in 2016, could be heading for an IPO in 2017. Bloomberg Businessweek, 11/23

2. PUPPY ADOPTERS GET NATIONAL FAME

A year’s supply of dog food was the gift for seven Michigan men who adopted a litter of abandoned puppies they found in the woods on a bachelor party trip. The men appeared on “Good Morning, America” and received a year’s worth of Loyall Life dog food. Michigan Live, 11/24

3. PETSMART SUED FOR DOG’S DEATH

The owners of a dachshund that died while getting a pedicure are suing PetSmart for negligence. A groomer at PetSmart in San Mateo, CA, was arrested and charged with animal cruelty after the death of one-year-old Henry in May. Lawyers for the dog’s owners say PetSmart’s methods for training its groomers in safety are inadequate. Fox 13 Memphis, 11/23

4. HERO SAVES ANIMALS FROM FIRE

A police officer earns our “Pet Hero of the Month” award for racing into a burning New Jersey pet store to save every animal inside.  Greenville Gazette, 11/25 

5. LOCAL WOMAN SPARKS ADOPTIONS

After a local woman offered to pay all adoption fees through the end of 2016, Sacramento’s Front Street Animal Shelter saw a surge in interest — with 250 people waiting in line the next morning to adopt an animal. Good News Network, 11/17

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6. FACEOFF OUTSIDE R.I. PET STORE

Protesters and supporters of Rhode Island pet store Perfect Puppy faced off outside the store in November. Activists claimed the store was selling unhealthy dogs from “puppy mills,” while supporters disputed the claim. Picket signs from opposing groups read “Need love? Buy a puppy!” or “Sick puppies sold here.” NBC 10 News, 11/26

7. PET OWNERS TRYING CANNABIS EDIBLES

Some pet owners are giving their older, sick or anxious pets treats containing cannabis. While anecdotal evidence has indicated possible benefits, the edibles have not been approved for use by federal regulators and California’s veterinary board has said any veterinarians offering or recommending cannabis to animals could lose their licenses. Santa Cruz Sentinel, 11/20

8. 8% OF FAMILY PETS SIGN HOLIDAY CARDS

When sending holiday cards from your family, does your pet also “sign” the card? One in 12 British pet owners does this, according to a study of 2,000 people from a greeting card supplier. Sounds like a great idea, as long as the participation doesn’t extend to letting the family pet pick out the gift. Daily Express (UK), 11/25

9. PETSMART HITS 1,500 STORES

PetSmart’s North American brick-and-mortar presence hit 1,500 with a location in Sheridan, CO. The store was one of 80 the company opened in 2016. Chain Store Age, 11/16

10. SHARE SMART ON TURKEY DAY

Next Thanksgiving, do feed your pets: sweet potato, vegetables and turkey. Don’t feed: chocolate, raw bread dough, or stuffing. NBC K5, 11/21

 

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FEATURED VIDEO

Pet Sustainability Coalition

Pet Sustainability Coalition Presents: Critical Sustainability Strategies for Retailers

This webinar, held on November 7, 2019, is the second in a series from PSC discussing how retailers can establish sustainable practices in their business. Moderated by PSC’s Andrea Czobor, the webinar unveils data behind the increasing consumer demand for sustainable products, what retailers have to gain from connecting with these purpose driven consumers, and a new PSC program that makes finding these products easier for retailers.

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Letters From Our Readers for September

When will it end…

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Timely, Relevant

Overall, I love your magazine. It’s timely and relevant and covers issues that the other trade magazines don’t. Plus, it’s really well designed, which is a big plus. — Jeff Jensen, Four Muddy Paws, St. Louis, MO

When Will It End?

Just yesterday, I saw another news article bringing up the whole DCM/FDA report. It was a new article but reporting the same old story from months ago. Ugh! Will this ever die? Of course, the articles never sum up the 70-page report, which states that the FDA cannot find a link to diet and DCM. Crazy! — Kimberly Gatto, The Wagging Tail, Las Vegas, NV

Talking Them Down

We are “talking people down from the ledge” every day due to a local vet and social media freaking them out about DCM and grain-free food. — Jodi Etienne, Razzle Dazzle Doggie Bow-tique, Bradley, IL

Burns Me Up

It burns me up about online unlicensed and uninsured folks who do the same business, as I get recommendations and accolades on social media. — Angela Pantalone, Wag Central, Stratford, CT

Issue Du Jour

Burning issue du jour: managing employee personalities and drama. I’m really struggling with having an all-female team of a dozen that can’t seem to keep the gossip or drama in check. — Amy Zounes, CaNine to Five, Clifton Park, NY

Dedicated to Us

I’d just like to say how much I appreciate a magazine dedicated to us! — Kelley Nelson, Central Dawgma & The Dawg Wash, Hagerstown, MD

Make It Better

PETS+ is our favorite industry magazine. What would make it better? If you could expand from strictly retail into a little more of the service industry side. — Tammy Vasquez, Bark Life, Seminole, FL

Revamp Needed

We are looking to hire an interior designer with commercial experience to revamp our store in order to fit more freezers, but I have barely any idea what to expect with regards to cost, how we can do it with minimal store closures, etc. I would love to see a “before and after” article for stores that changed up their look, and how it impacted their business! — Shane Somerville, Paddywack, Mill Creek, WA

Great Articles

I love your magazine and it always has great articles. Maybe a story on small shops and how they hang on in the pet industry? April 1, 2020 will be my 34th year in dogs. — Darleen Wheelington, Waggin’ Tails, Camden, AR

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Letters From Our Readers for August

“PETS+ continues to be my favorite magazine…”

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Cover Love

  • Love the Pug butt! — Leel Michelle, Bow Wow Beauty Shoppe, San Diego, CA
  • Loved the cover dog. Good stuff inside, too. — Nancy Okun, Cats n Dogs, Port Charlotte, FL

Like the Sharing

  • I like the sharing of ideas we independent stores do — trading tips, advice, etc. — Greg Gorski, Cody Pet Depot, Cody, WY

Love the Products

  • Love this magazine and the glossy pages! I love being able to see all of the new products! — Sandy House, The Store at Paws ’N Effect, Hamden, CT

FB Live Experiment

  • I love the article and live webinar y’all did on using Facebook Live sales. We took your advice and tried one (with a few mistakes). We made $400 in sales on it. I’d say not bad for our first attempt. Your magazine always gives us new ideas to up our sales. Thanks. — David Price, Alabama Pet Foods, Pelham, AL

So Much from Each Issue

  • You guys are awesome!!! Sorry, I know that’s not detailed, but I literally get so much from each magazine. — Amy Zounes, CaNine to Five, Clifton Park, NY
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Look Forward to It

  • I always look forward to getting your magazine. I love all the new ideas, trends, to-do lists and real-life experiences/examples. — Lisa Keppers, Sauk Centre Country Store, Sauk Centre, MN

Favorite Mag

  • PETS+ continues to be my favorite magazine. — Wendy Megyese, Muttigans, Emerald Isle, NC

Enjoy, Enjoy

  • I really enjoy your publication. I especially enjoy the monthly calendar on important pet-related dates and your ideas for management issues. — Bob Howard, DogWatch of Upstate NY, Otego, NY

Fresh Ideas

  • I often run out of ideas, so for me I love the magazine because it gives me fresh ideas to work with. — Paula Gorman, Pet Supplies ’N’ More, Muskego, WI

Continued Support

  • Love all that you do to continue supporting and elevating the collective pet industry! — Teresa Hogge, Belly Rubs N Suds, Ashburn, VA

Real-World Advice

  • Always excellent topics, vivid photos and graphics, and real-world advice and examples. Keep it coming! — Remy Bibaud, Pet Perennials, Pittsburgh, PA

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Letters From Our Readers for July

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More Than Sales

As a veteran of indie pet retail, I am ecstatic over the number of pet parents advocating for their pets by reading, discussing and seeking out alternative remedies, raw food, herbs, etc. Our sales of raw and freeze-dried foods, supplements, CBD and herbs continue to climb. It’s not just the sales we love; it’s the feedback we are getting on the improved health and wellness of the pets. It doesn’t get much better! — Karen Conell, The Bark Market, Delavan, WI

A Fun Day

We have managed to put our daughter in daycare, previously a cost our budget couldn’t handle. By utilizing ideas from this magazine and its featured stores, and a business mentoring program for pet business owners, I can happily pay that $600-plus a month for my daughter to go make friends and have a fun day! — Sarah Cordes, Knotty Dog, Chelsea, AL

Great Relationships

We love the great relationships our staff members build with our customers. They support us on social media with congratulatory posts anytime our staff are promoted. It is very refreshing to see that! — Charlsye Lewis, Metro Animals, Fort Worth, TX

Grooming: Check!

I’m adding grooming! It’s going to change my store, and it’s exciting and scary at the same time! — Anna Woodcock, Brown Dog Barkery, Ankeny, IA

Life on the Ranch

We are so busy! My family and I are moving from a suburban townhome to a 2.5-acre ranch in the country, complete with a corral, chicken coop and a 96,000-gallon pond with plenty of wildlife. We’ll Instagram our homestead life adventures soon! — Leel Michelle, Bow Wow Beauty Shoppe, San Diego, CA

The Next Level

I will be launching my e-commerce shopping for pickup or delivery this week. Hoping will take my little store to the next level. — Kimberly Gatto, The Wagging Tail, Las Vegas, NV

Cool, But …

I love the America’s Coolest Stores feature because the ideas inspire me to try new or different things in my stores. But the latest winner — while extremely cool — is more of an attraction or restaurant than a store. Maybe you need a new contest? — Keefer Dickerson, Nashville Pet Products, Nashville, TN

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