Pet Peeves

Do Customers Realize How Much It Hurts When They Do This?

Their lack of support hits this retailer hard.

Published

3 months ago

October 14, 2024

PETS+ Staff PETS+ September-October 2024

When a customer comes in and asks a question, which you spend time answering, and then give them samples of product to try, but as they leave they say they will check online for Amazon’s cost. I don’t think they realize how hurtful that can be when you have just spent your time, energy and resources to help them and then they basically say, “Thanks, but I don’t want to support your business.”

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