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Do Customers Realize How Much It Hurts When They Do This?

Their lack of support hits this retailer hard.

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When a customer comes in and asks a question, which you spend time answering, and then give them samples of product to try, but as they leave they say they will check online for Amazon’s cost. I don’t think they realize how hurtful that can be when you have just spent your time, energy and resources to help them and then they basically say, “Thanks, but I don’t want to support your business.”

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NASC Media Spotlight

At first it was just an idea: Animal supplements needed the same quality control that human-grade supplements receive. But that was enough to start a movement and an organization —the National Animal Supplement Council — that would be dedicated to establishing a comprehensive path forward for the animal supplements industry. In this Media Spotlight interview, NASC’s president, Bill Bookout, talks to PETS+ interviewer Chloe DiVita about the industry today: Where it’s headed, what’s the latest focus and why it’s vital to gain the involvement of independent pet product retailers.

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