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Here’s What to Say to Show Your Customer You’re a ‘Can-Do’ Person




When a client asks for a difficult task — for example, a faster-than-expected turnaround on a customized cat ID tag — here’s what to do. Clap your hands, smile and say:

Consider it done!

WHY? Because it’s a positive, confident, can-do answer, and your enthusiasm will impress whoever you’re serving. Of course, now you have to follow through on your promise.

Source: Val and Jeff Gee, Authors, Super Service

This article originally appeared in the Jan-Feb 2017 edition of PETS+.




P.L.A.Y. Media Spotlight

At P.L.A.Y. — Pet Lifestyle & You — toy design is definitely a team effort! Watch PETS+ interviewer Chloe DiVita and P.L.A.Y.’s Director of Sales Lisa Hisamune as they talk about the toy design process, the fine-tuning that makes each toy so special and why every P.L.A.Y. collection is made with independent retailers top of mind.

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