Line Time Here’s What to Say to Show Your Customer You’re a ‘Can-Do’ Person Published 4 years ago on January 15, 2017 By PETS+ Staff Share Tweet When a client asks for a difficult task — for example, a faster-than-expected turnaround on a customized cat ID tag — here’s what to do. Clap your hands, smile and say: Consider it done! WHY? Because it’s a positive, confident, can-do answer, and your enthusiasm will impress whoever you’re serving. Of course, now you have to follow through on your promise. Source: Val and Jeff Gee, Authors, Super Service This article originally appeared in the Jan-Feb 2017 edition of PETS+. Advertisement Related Topics:customer serviceLine TimePets+ January '17sales training click to Comment(Comment) Advertisement You may like Talk About Yourself in the Third Person and Other Tips for Pet Business Owners to Try in September and October Use This One-Liner to Show You Value Customers of Your Pet Business Tell Your Stories, Change Your Furniture and Follow These 11 Other Tips for Your Pet Business This Summer Promoted Headlines Category Spotlight: Terry Naturally® Animal Health Category Spotlight: eTailPet Are You Ready For Adventures Beyond The Backyard? Tall Tails Advertisement Latest Trending Videos Photo Gallery8 hours ago Get Inspired by These Chew Displays at Indie Pet Stores Press Releases23 hours ago Lightspeed Unlocks New Revenue Stream for North American Retailers with the Launch of Subscriptions Press Releases23 hours ago Zesty Paws Names New CFO True Tales5 days ago Employees: Leave Your Pot at Home to Keep Your Job Columns1 week ago How Beer Helped Me Promote My Pet Business Columns1 week ago 3 Things Customers Want and Need from Pet Businesses Trace's Store School2 days ago Video: Trace’s Store School Covers Lessons Learned from COVID-19 America's Coolest2 weeks ago Video: Take a Tour of Bark Life in Seminole, FL Trace's Store School3 weeks ago Video: Learn How to Do Holiday on a Budget at Trace’s Store School Advertisement SubscribeBULLETINS Get the most important newsand business ideas from PETS+. Advertisement Most Popular True Tales5 days ago Employees: Leave Your Pot at Home to Keep Your Job Columns1 week ago How Beer Helped Me Promote My Pet Business Columns1 week ago 3 Things Customers Want and Need from Pet Businesses Photo Gallery5 days ago 19 Photos That Show Why Dexter’s Deli Is One of America’s Coolest Pet Stores Headlines1 week ago Yelp to Flag Businesses Accused of Racism With ‘Consumer Alerts’ Photo Gallery4 days ago New Edibles for Cats, Vegan Bars for Dogs and Toys for the Holidays [GALLERY] Columns4 days ago 4 Tips for Negotiating the Best Lease for Your Pet Business Real Deal1 week ago How Do You Handle Know-It-All Customers in Your Store?