Connect with us

Line Time

Here’s What to Say to Show Your Customer You’re a ‘Can-Do’ Person




When a client asks for a difficult task — for example, a faster-than-expected turnaround on a customized cat ID tag — here’s what to do. Clap your hands, smile and say:

Consider it done!

WHY? Because it’s a positive, confident, can-do answer, and your enthusiasm will impress whoever you’re serving. Of course, now you have to follow through on your promise.

Source: Val and Jeff Gee, Authors, Super Service

This article originally appeared in the Jan-Feb 2017 edition of PETS+.




Sponsored by Cogent Solutions Group

Reduce Your Pet’s Hip & Joint Discomfort with the Most Researched Hyaluronan on the Market

Nearly 60% of dogs and 90% of cats suffer from joint discomfort. Trixsyn joint supplement contains a patented and proven hyaluronic acid molecule for maximum efficacy to promote joint, bone, soft tissue, and cartilage health, keeping your pet feeling comfortable, for longer. Trixsyn is veterinarian recommended, safe and all-natural, and contains research-proven ingredients. Get your paws on the most-researched hyaluronic acid on the market. Learn more at

Promoted Headlines

Most Popular