Connect with us

Line Time

Here’s What to Say to That Customer Who Won’t End Her Phone Call




When a customer is talking on the phone and arrives at the front of a line to be served, she should end her phone call immediately. If she doesn’t do that, say this:

“Ms. Customer, other customers are waiting to be helped. Rather than make them wait while you finish your phone call, I’ll be happy to take care of your request as soon as you’re done.” Give her the opportunity to end the call, and if she doesn’t, smile and courteously say to the next person in line, “May I help you?”

Source: Renee Evenson, author of Powerful Phrases for Effective Customer Service



P.L.A.Y. Media Spotlight

At P.L.A.Y. — Pet Lifestyle & You — toy design is definitely a team effort! Watch PETS+ interviewer Chloe DiVita and P.L.A.Y.’s Director of Sales Lisa Hisamune as they talk about the toy design process, the fine-tuning that makes each toy so special and why every P.L.A.Y. collection is made with independent retailers top of mind.

Promoted Headlines

Most Popular