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Hit Pause When Sharing a Lot of Information With a Customer

It works best when pet parents need to process a lot of information.




“Look, I’ve given you a lot of information here, and there is no need to rush. Why don’t you take a few days to consider everything I’ve told you, and then we’ll take it from there?”

When to use it: When you’re dealing with a pet parent who has been given complex information to digest or a customer who is simply being difficult for whatever reason. Such a break gives you and the customer a chance to reset the conversation and move beyond a potentially emotionally charged situation.

Source: PETS+

Since launching in 2017, PETS+ has won 16 major international journalism awards for its publication and website. Contact PETS+'s editors at

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