True Tales

How My Staff Blew Me Away With Kindness

This pet store owner got through a hard time with support from his staff.

Published

4 months ago

October 2, 2024

PETS+ Staff PETS+ September-October 2024

I lost my older brother unexpectedly. My staff put in all the extra energy needed so I was very comfortable taking time out and away from the store. A bit later they bought, planted a tree and put up a plaque with a nice inscription to remember my brother. Blew me away. Great crew they are. — Paul Lewis, Birds Unlimited, Webster, NY

Related Topics:Featured pet businesses in New York

PETS+ Staff

Since launching in 2017, PETS+ has won 24 major international journalism awards for its publication and website and was a finalist for Best Single Issue in the prestigious Neal Awards in both 2017 and 2024.

click to Comment(Comment)

P.L.A.Y. Media Spotlight

At P.L.A.Y. — Pet Lifestyle & You — toy design is definitely a team effort! Watch PETS+ interviewer Chloe DiVita and P.L.A.Y.’s Director of Sales Lisa Hisamune as they talk about the toy design process, the fine-tuning that makes each toy so special and why every P.L.A.Y. collection is made with independent retailers top of mind.