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Inbox: Letters From Our Readers for May 2018




Go-To for Ideas

Your magazine has quickly become my go-to for referencing ideas, advice and new products. —  Danielle Wilson, Bath & Biscuits, Granville, OH

Marathon on Lava

The pet retail landscape feels like running a marathon on molten lava! —  Frank Frattini, The Hungry Puppy, Farmingdale, NJ

Getting Customers

The biggest issue we are facing is getting customers into our store. We are a business that has been around for decades, but the surrounding area has gone from residential and farm land to more business and warehousing. Couple that with the increase in shopping centers, and you have our dilemma. —  Matthew Albright, Phillips Pet Supply Outlet, Bath, PA

Pro Challenge

Pet sitting has so many hobbyists in it right now. I’ve seen ladies magazines suggest it as a way to make additional income. Our challenge is educating the public about professional pet sitting. —  Wendy Craig, Pampered Pups Dog Sitting, Dallas, TX

Best Year Ever

For us, times are good, and we’re cruising ahead with a 20-percent-plus increase over last year, which was our best year ever. We look to add some services this year and expand if all goes well. —  Eric Mack, Purrrfect Bark, Columbus, NCa

Done, and Correct

As a owner/operator, one of my biggest challenges is finding the time to get everything not only done, but done correctly! —  Wendy Megyese, Muttigans, Emerald Isle, NC


Delivery Competition

Our challenge is online shopping and box store competition. Would love a discussion on independents starting delivery services. —  Terri Ellen, Nature’s Pet Market, Salem, OR



NASC Media Spotlight

At first it was just an idea: Animal supplements needed the same quality control that human-grade supplements receive. But that was enough to start a movement and an organization —the National Animal Supplement Council — that would be dedicated to establishing a comprehensive path forward for the animal supplements industry. In this Media Spotlight interview, NASC’s president, Bill Bookout, talks to PETS+ interviewer Chloe DiVita about the industry today: Where it’s headed, what’s the latest focus and why it’s vital to gain the involvement of independent pet product retailers.

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