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True Tales

“We’re Doggie Daycare, Ma’am … DOGGIE Daycare”

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WHEN I WAS with a doggie daycare in Atlanta, we had someone call in and get through all of our questions, including making sure that she had the Bordetella vaccination, which we clarified to be kennel cough. She had said yes and had no issues. When we got to the age of the “dog,” we found her to be over our age that required to be altered. So we asked if she had been spayed, and the client on the phone seemed very confused and asked us to clarify. We then said have they been altered? Unable to reproduce. The mother freaked out and started yelling. There was no way she would do that to her baby! And it was totally inappropriate we would ever suggest it! She went on, and my employee on the phone started to realize: She’s not talking about a dog. She thought we were human daycare. — Annabell Bivens, The Dog Store by Your Dog’s Best Friends, Alexandria, VA

Since launching in 2017, PETS+ has won 11 major international journalism awards for its publication and website. Contact PETS+'s editors at editor@petsplusmag.com.

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True Tales

True Tales: Role of a Lifetime

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A LADY CALLED saying that she was in town to celebrate her husband’s major birthday. For his birthday, she wanted to hire a groomer for her husband because he was into “role playing.” Although my staff and I declined the invitation, I did give her a price to rent out my business after hours. I never heard back. Leel Michelle, Bow Wow Beauty Shoppe, San Diego, CA

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True Tales

This Pet Mother Really Took “In a Hurry” to a Whole New Level

It wasn’t pretty.

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A daycare Mom was dropping off her dog. She drove right thru the building. Pam Alerine, Style Mutt, Cleveland, OH

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True Tales

True Tales: From Client to Suing to Client Again

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MY BUSINESS PARTNER, Natalie, and I were away from the shop for the weekend when we received an urgent phone call. One of my loyal customers had tripped and fallen through our glass door and had broken her clavicle. She admitted it was her fault. Was rushing back in to show my receptionist some photos, tripped over the step up (which has a “Watch Your Step” notice on it) and flew through the door. Well, her husband comes in a few weeks later to tell us that “it’s nothing personal” (when is it ever?), but she will be out of work 16 weeks, so they are suing us. The insurance company comes out and finds us not at fault. However, it turns out that the insurance company would rather settle than fight. So, the aftermath is that these clients come back and rebook their dog! They still have us groom their dog! People ask how I can handle that. I tell them I need to get my money back somehow! — Melissa Ripple, Paws & Effects, Eustis, FL

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