Line Time The Right Words to Say to the Customer Who Asks for Something Unreasonable You can’t give in, but a show of sympathy can make things better. Published 2 years ago on February 21, 2019 By PETS+ Staff PETS+ March 2019 Issue Share Tweet ‘I wish we could do that …’ when to use it: With a customer who is trying to negotiate a better price or one who is asking for an unreasonable allowance for an error. why? Instead of creating an adversarial scenario, these words actually compliment a customer for his intelligence. Do they always work? No. But they work frequently enough to remember. — Rick Segel, Retail Business for Dummies Related Topics:Featured click to Comment(Comment) PETS+ Staff Since launching in 2017, PETS+ has won 16 major international journalism awards for its publication and website. Contact PETS+'s editors at email@example.com. Advertisement You may like Use This One-Liner to Show You Value Customers of Your Pet Business Pretend You’re Dead to Get Honest Feedback from Employees Hit Pause When Sharing a Lot of Information With a Customer Promoted Headlines Let’s Hear it for the Comfort Zone Tall Tails Category Spotlight: Terry Naturally® Animal Health Category Spotlight: eTailPet Advertisement Latest Trending Videos Photo Gallery7 hours ago LOL at These Pet Industry Bernie Memes Press Releases2 days ago Two Companies from Bend Oregon Team Up for the 2021 Stage Stop Sled Dog Race Press Releases2 days ago New Tiki Cat Grill Pate Wet Cat Food Features Real Fish & Seafood Recipes in Broth Headlines4 days ago Open Farm Receives $65M in Private Equity Investment Photo Gallery1 week ago How Indie Pet Stores Are Celebrating — and Selling — Valentine’s Day Columns1 week ago Shelf Appeal: 5 Things to Consider When Choosing Products for Your Pet Store Trace's Store School2 months ago Video: Trace’s Store School: How to Build Community — and Grow Revenue — with Other Businesses Trace's Store School2 months ago Video: Trace’s Store School: Get Ready for Black Friday and Small-Business Saturday Trace's Store School2 months ago Video: Trace’s Store School Teaches You How to Start a Produce Co-Op for Pets Advertisement SubscribeBULLETINS Get the most important newsand business ideas from PETS+. Advertisement Most Popular Headlines4 days ago Open Farm Receives $65M in Private Equity Investment Photo Gallery1 week ago How Indie Pet Stores Are Celebrating — and Selling — Valentine’s Day Columns1 week ago Shelf Appeal: 5 Things to Consider When Choosing Products for Your Pet Store Hot Sellers1 week ago Holiday Toys, Bird Perches and Spa Treatments Among the Hot Sellers for November Headlines5 days ago Mars Petcare Plans $145M Expansion in Arkansas Press Releases1 week ago Coastal Pet Institutes Authorized Seller Policy Ask PETS+1 week ago What Do You Do When Employees from Other Pet Stores Come Into Your Store? Headlines1 week ago Pet Stores Have Questions About Lightspeed Supplier Network. We Have Answers!