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Make People Listen with This Line

Published

1 year ago

January 14, 2019

PETS+ Staff PETS+ February 2019 Issue

“Here’s what I have learned …”

Why use it?

People don’t care what you know; they only care what you have learned.

Source: Scott Ginsberg, aka “That Guy with the Nametag,” networking expert and author

Pet Sustainability Coalition

Pet Sustainability Coalition Presents: Critical Sustainability Strategies for Retailers

This webinar, held on November 7, 2019, is the second in a series from PSC discussing how retailers can establish sustainable practices in their business. Moderated by PSC’s Andrea Czobor, the webinar unveils data behind the increasing consumer demand for sustainable products, what retailers have to gain from connecting with these purpose driven consumers, and a new PSC program that makes finding these products easier for retailers.

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Make Sure to Ask This to Your Customers

and get them talking!

Published

7 days ago

February 11, 2020

PETS+ Staff

What can i do to make your shopping experience easier?

Why use it? It’s a great way to get your customer talking and to ensure you’re helping that customer in the way he or she wants to be helped. — Stephenie Bjorkman; Sami Fine Jewelry, Fountain Hills, AZ

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I’m Not Always Good for My Business, But I Am Always Good for the Dog

Say it!

Published

2 months ago

December 16, 2019

PETS+ Staff

Why use it? To underscore to the point that more than anything else your prime concern is the animal’s health, while also dropping a subtle reminder that you run a business. — Sue Hepner, co-owner of Cool Dog Gear, Langhorne, PA

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What to Say When Your Sale Has Stalled

Great phrase to reframe the conversation.

Published

5 months ago

October 1, 2019

PETS+ Staff

“As you said, that’s not the most important factor in your decision.”

WHEN TO USE IT? When a sales pitch has stalled, this phrase is a great way of reframing the conversation while showing that you’re listening carefully to the client. Example: “Great. Let’s go back to the last one I showed you,” Joe suggested. “It isn’t the cheapest, but as you said, that’s not the most important factor in your decision.”

Source: Renée Evenson, Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results