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Editor's Note

On with the Show!

Experts and indies offer advice on how to buy better in 2023.




ARE YOU EXCITED for Global Pet Expo? I am! The annual trade show in Orlando, FL, gives me the opportunity to see in person the latest and greatest pet products. Best of all, I get to catch up with my brand rep and retailer friends in real life!

Whether you’re reading this issue as you prep for Global or holding it at the show, you’ll find tons of advice and product information to use when shopping — both at Global and throughout 2023.

Our Products+ department features more than 100 new and notable items from a variety of categories, plus existing favorites and bestsellers.

The Big Story “Ready. Set. Shop!” offers advice from Pet Boss Nation’s Candace D’Agnolo and inventory mangement expert Wendi Tanner on how to create an open-to-buy plan and vendor scorecards, respectively. (Also, a big congrats to the D’Agnolo family on the recent birth of baby Carmine!)

And in that story you’ll also find recommendations from your fellow indies on which brands they say have gone above and beyond when it comes to retailer support.


Per usual, this issue also features tips and strategies from successful pet business owners themselves. In Head or Heart, Chris and Nancy Guinn of Dog Krazy share how they decide whether to discontinue a brand. Lashonda Geffrard talks about how she uses client feedback to better her salon’s customer service. And throughout Calendar, Manager’s To-Do List, Tip Sheet and Real Deal, you’ll find helpful advice and insight.

But back to talking about Global … the PETS+ team will be reporting live from the trade show floor. Find the coverage at,, and in our daily ebulletins.

I hope to see you there, whether you’re an old friend or one I just haven’t made yet.

Five Great Tips From This Issue That You Can Do Today

  1. Put together pet Easter Baskets. (Calendar, p. 12)
  2. Offer a mobile wrap incentive to staff. (Manager’s To Do, p. 16)
  3. Save all of your ideas, even the ones that seem bad. (Tip Sheet, p. 79)
  4. Aim for “critical mass” in your merchandising. (Lyn M. Falk, p. 81)
  5. Send a satisfaction survey to your clients. (Lashonda Geffrard, p. 82)



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