Build Your Christmas Music Playlist and More To-Dos for September and October

Sept. 4-8 MANAGEMENT Develop a standardized gripe response formula. Be sure everyone on the team knows how to execute it perfectly. STAFF Time for the second...

The Year’s Dumbest Holiday and More September-October Dates to Remember

September 19 Arrrggh, already? It be the year’s dumbest holiday: TALK LIKE A PIRATE DAY. Ready to end this nonsense? When a customer enters your business...

A Super Swag Selection … and More Business-Boosting Products for September-October

Great Giveaways These custom products from Animals Ink allow you to thank your customers while also creating promotional opportunities for your business. Cup huggers, poop bag...

A Dog Toy Sweepstakes From HERO … and More Services for September-October

Dog Toy Sweepstakes Caitec has launched the HERO Free Dog Toys for a Year consumer sweepstakes. The promotion awards one lucky pet parent every month with...

How Would You Deal With the Case of the Outsourced Sitter?

Which one should Bella believe?

6 Stores Show How to Celebrate a Store Anniversary

Pets+ connects with six independent pet stores to discuss their successful anniversary celebrations.

Here’s What to Say to That Customer Who Won’t End Her Phone Call

When a customer is talking on the phone and arrives at the front of a line to be served, she should end her phone call immediately....

More Than 70% of Pet Pros Shop Their Competitors

Learn why pet pros so often do this.

Here’s How Change Guru Wayne Burkan Would Run His Very Own Pet Store

IF I WERE to design a pet store, I’d avoid emulating the most successful stores. After all, they have far more experience in that model than...

A Creative Way to Avoid Unflattering Uniforms and More September Questions Answered

My staff hates the thought of a uniform. They claim polo or T-shirts don’t flatter most body types. I’d like people to recognize our staff, but...