Pet Peeves

Pet Peeve: The Culture of Freebies We’re Creating

An independent pet retailer shares one of her biggest pet peeves.

Published

2 months ago

August 31, 2025

PETS+ Staff PETS+ July-August 2025

Editor’s note: Pet Peeves are anonymous ventings from pet professionals.

One of my biggest pet peeves is this culture we are creating as a society and industry. Coupons, discounts, points, rewards and freebies, price matching … Customers do not get, or care, that we have overhead. It’s becoming an epidemic and can be so frustrating at times.

NASC Media Spotlight

At first it was just an idea: Animal supplements needed the same quality control that human-grade supplements receive. But that was enough to start a movement and an organization —the National Animal Supplement Council — that would be dedicated to establishing a comprehensive path forward for the animal supplements industry. In this Media Spotlight interview, NASC’s president, Bill Bookout, talks to PETS+ interviewer Chloe DiVita about the industry today: Where it’s headed, what’s the latest focus and why it’s vital to gain the involvement of independent pet product retailers.