Our exhaustive guide to having difficult conversations.
Meet Kale Chips, Tuff, Josie, Alfie, Susan and other awesome store pets.
• Read a bonus Q&A with Pennye Jones-Napier of The Big Bad Woof in this month's America's Coolest Store.
• Read even more reader responses to this month's Real Deal, "The Case of the Same Name".
• See even more fast-moving products and services from PETS+ readers in Hot Sellers.
• SEE ALL LATEST ONLINE EXTRAS.
AMERICA'S COOLEST STORES
A Washington DC Store Bucks the Conventional and Leads the Way in Sustainability
A Conversation with a Favorite Customer Reveals a New Nearby Competitor ... with an Almost Identical Name
Make a Statement About Your Brand with Your Shopping Bags
Mike Doan (and His Parrotfish) On Keeping Your Cool Under Stress
BEST OF THE BEST
Cats Protest Dogs in Promotional Event
Where to Find Answers About Grain-Free Dog Food and Heart Disease
Cat Day, Black Cat Day and Halloween: Celebrate a Feline October
Free Stickers, Profitable Treats and More Tips to Boost Your Business
DO YOU OR DON'T YOU
9 out of 10 Pet Businesses Choose to Handle Advertising In-House
Bird Food: Add Some Variety to a Bird's Diet
Fish Foods That Go Beyond the Flakes
9 Foods for Dogs with a Special Diet
PETS+ Readers Share Their Hot-Selling Products and Services for July 2018
12 Products Just In Time for the Holidays
PET PRO GEAR
New Post-Its Handle the Rigors of a Pet Business ... and 4 Other Products You Need
Freedom Tour, New Date for SuperZoo 2019 and More October Events
5 Experiences to Scare Any Business Owner and How to Handle Them
You and Your Business will Benefit from Looking at Things from a Fresh Perspective
Even If You’re an Individual, Group Health Insurance May Be Best for Your Business
Pet pros tell of former careers ... and what they learned from them.
Focus on a single idea in each of these 12 categories and you'll thrive.
• Read a bonus Q&A with Trace Menchaca of Flying M Feed Company in this month's America's Coolest Store.
• Watch embedded videos that all cost less than $1,000 featured in this Benchmarks.
• See more new products in this month's Latest Releases.
• See additional strategies for fighting internet competition in Do You Or Don't You.
AMERICA'S COOLEST Flying M Feed Co Has Grown in Size and Scope From Its 64 Square Foot Beginnings
BEST OF THE BEST At Exotic Pet Birds Inc., Lifetime Support Leads to Lifelong Customers
REAL DEAL When One Dog Scuffles With Another While Being Trained By Your Staff, What Do You Need to Do?
BENCHMARKS 6 Intro Videos for $1,000 or Less
CALENDAR In September, Celebrate Weirdos, Bosses and Perfect Punctuation
TIP SHEET Hire at Homecoming, Take an Improv Class and 6 More Business-Building Tips
SANITY FILES How Pet Care Provider Alix Marcoux DiLorenzo Stays Focused
ASK PETS+ Three of Your Top Hiring Questions Answered
PRODUCTS Real Kids Pick 9 Accessories for Small Animals
PRODUCTS 9 Products to Get that Pup Spic and Span
HOT SELLERS PETS+ Readers Share Their Hot-Selling Products and Services for June 2018
PET PRO GEAR Flashlight Gloves, a Hedgehog T and 3 More Items to Energize Your Business
LATEST RELEASES 14 Latest Releases from Toys to Car Seats
CANDACE D’AGNOLO Inventory is Both Your Biggest Asset and Greatest Liability
JANE HARRELL Google’s Search Engine Console Give You Tools You Probably Never Knew You Had
RAY NADDA 5 Takeaways from Handling a Real-Life Customer Complaint
SHAWNA SCHUH What Running an Excavator Can Teach You About Business
Come back on July 23 for the big reveal of this year's winning businesses.
BEST OF THE BEST
At a Minneapolis Store, Hoppy Hour is for the Rabbits
Turbo-Charge Your Brand with a Vehicle Wrap
When a Valuable Employee is Caught in a Small, Petty Theft, Is It Time to Fire Him?
Speed Up Check-In with a Menu Board and 7 Other Tips
Get Your Staff to Show Some Enthusiasm
July/August Happenings: Indie Retailer Month, Guinea Pig Appreciation Day
The Three Keys to Drawing, Engaging and Keeping Customers
From Carp Oil to Cat Nap Pods — All the Latest Items for Your Store
PET PRO GEAR
Polish Your Marketing with Stock Photos — and 4 Other Products to Help You Do Business Better
9 Products to Turn Your Customers Into Underwater Artists
9 Foods Show Expanding Options in Cat Fare
Learn Lighting Basics to Transform Your Space
5 Steps to Master Your Email Newsletter
Go Lay Down! How Taking a Break Will Help You and Your Business
Okay, maybe not everything. But a lot of cool stuff, anyway.
The product line is on fire. Here's what you need to know about it.
• Read the Q&A with Ellyn Suga of Shop Dog Boutique in this month's America's Coolest Store.
• See additional blackboard signs from artistically-inclined pet businesses in this month's Benchmarks.
• Read additional responses to "The Case of the Wild Goldie" in this month's Real Deal.
AMERICA'S COOLEST STORES A Store for Those Who Prefer Boutique to Big Box
BENCHMARKS These 7 Businesses are Chalking Up More Sales with Blackboard Signs
BEST OF THE BEST At a New Jersey Store, There's an App for That
SANITY FILESFor Wisconsin Pet Pro, Life is a Summer Camp That Never Ends
REAL DEALWhen a Puppy Spoils a Store Event, the Ones Most in Need of Training Are the Puppy's Parents
CALENDAR June Dates: Microchip Month, Clean Your Aquarium Day, Take Your Dog to Work Day
MANAGER'S TO DO To Do in June: Make Sure Your Website Has a Favicon
ASK PETS+ From Software to Help You Run Your Service Business to the Perfect Car Wrap
TIP SHEET Freshen Up Your Product Selection Without New Orders ... and 7 Other Tips
HOT SELLERS PETS+ Readers Share Their Hot-Selling Products and Services for April 2018
PRODUCTS From Puppy Pools to Bug Repellents, a Look at the Latest in Summertime Products
PRODUCTS Cat Foods for Felines of Different Ages and Stages
PRODUCTS Cash in on Strong, Sustainable and Stimulating Dog Toys
PRODUCTS Safer Tools, First Aids and Topicals for At-Home Groomers
PET PRO GEAR Gear for Your Business, from a DIY Dog Wash to Cat Embroidery
CANDACE D’AGNOLO Harness Data to Earn Repeat Sales
DAWN MENTZER How to Get Your Pet Business Noticed Online
JANE HARRELL Is Facebook Dead for Pet Businesses? The Data Says No
SHAWNA SCHUH Your Words Have More Power Than You Think
Our complete guide to event-planning.
Navigate the combo of pets and human refreshments.
AMERICA'S COOLEST Years Of Collecting Images and Ideas Led to This Rhode Island Store
BEST OF THE BEST Doggie School Bus: A Commute to Make Your Dogs Tired
BENCHMARKS 10 Uniform Styles for Your Staff
REAL DEAL Shoppers Keep Using a Local Pet Shop to Browse ... and Then Buy Online. What’s a Store Owner to Do?
SANITY FILES Niki Libarios' Secret to Sanity: Power Naps, Escape Rooms and Bargain-Movie Tuesdays
TIP SHEET Let Other Businesses Advertise in Your Store, Take a Shower, and 6 Other Business-Building Tips
TOM CROSSMAN You Have 10 Seconds to Make a First Impression. Use Them Wisely.
SHAWNA SCHUH Are You Daring Yourself Enough as a Leader?
JIM ACKERMAN 4 Tips to Get You Back to Business
CANDACE D'AGNOLO It's Not the Internet. It's You.
PRODUCTS 3 Trends in Dry Dog Food
PRODUCTS Human Food Trends Make Their Way to Wet Cat Food
PRODUCTS 9 Extras for Feathered Friends
HOT SELLERS PETS+ Readers Share Their Hot-Selling Products and Services for February 2018
LATEST RELEASES 13 Products Launched at Global
SERVICE SHORTS Start Planning Now for Take Your Pet to Work Day
MANAGER'S TO DO Create a More Natural-Sounding "About Us" Page ... and More To-Dos for May
CALENDAR May Events: Chip Your Pet Month, Endangered Species Day, Bike to Work Day, and More
DO YOU OR DON'T YOU More Than Half of Pet Owners are Having a Vacation This Year
ASK PETS+ An App That Will Have Your Pets Talking ... and More Answers to Your Questions for May
17 ways to win your employees' love, without losing their respect.
Facebook has gone and changed things again. Here's how to navigate the latest changes and stay in touch with customers.
School's in Session for Dog Food Buyers at This New Jersey Business
BEST OF THE BEST
Give Your Current Customers Treats to Encourage Referrals
A Boutique Expands to Include Doggie Daycare Which Prompts Neighbors to Complain About Barking
Grab Attention — and Customers — with a Wall Mural
8 Dogs, 2 Cats: Imagine Rachel Diller's Cuddle Piles
Handling the Employee Who Loves to Drop F-Bombs ... and More Questions Answered for April
Script the Perfect Store Tour ... and More To-Dos for April
Celebrate National Pet Day in a Big Way ... and More April Events
DO YOU OR DON'T YOU
Most Pet Retailers Still Aren't Wearing Nametags ... Here's Why
Hire a Pro to Feed Your Instagram Account – and 6 Other Business-Building Tips
Aquariums from Nano to Mammoth
9 Secure, Stylish and Practical Quarters for Dogs
9 Products to Keep Your Cat or Dog Safe in Any Season
PETS+ Readers Share Their Hot-Selling Products and Services for January
PET PRO GEAR
Help for Your Business: Cat Condos, Stylish Specials Board, Easy Tick Remover
April's Roundup of the Newest Pet Products
Two Truths to What You Can Control
5 Steps to Diffuse Conflict with Customers
An Illness That Sweeps a Boarding Facility Takes a Plan and Action. Here's What One Owner Did
Sell more, produce more, be more creative and satisfy more customers by keeping your staff happy.
Fit what you need to into your day with these tips.
AMERICA'S COOLEST This Texas Store Shrugs Off Its Big-Box Competition
BEST OF THE BEST Up the Convenience Factor With a Drive-Thru Window
BENCHMARKS 8 Bars That Will Have You Sitting Up for a Treat
DO YOU OR DON'T YOU More Than Half of Pet Pros Do Cooperative Promotions With Other Local Businesses
SANITY FILES This Georgia Pet Pro Reigns Over Her Reptile Business
REAL DEAL An Employee's Phone is Stolen While On the Job. Should the Store-Owner Replace It?
MANAGER'S TO DO Plan a Pet Fashion Show ... and More To-Dos for March
CALENDAR March: Build a Library of Compliments This Month
TIP SHEET Make Getting Lost on Your Website a Pleasure ... and More March Tips
STACY BUSCH-HEISSERER Forget Christmas! Celebrate National Squirrel Day
PRODUCTS 9 Toys to Keep Your Feline Frisky
PRODUCTS Wet Dog Food for Any Appetite
PRODUCTS Flies, Crickets, Shrimp and Worms: 9 Reptile Specialty Foods
PET PRO GEAR From Custom Doormats to Breed-Specific Cake Pans, These Items Will Help You Do Business Better
LATEST RELEASES Some Special Tools for Teeth ... and More New Releases for March
HOT SELLERS See Which Products and Services PETS+ Readers Are Selling Best This Month
SERVICE SHORTS A Curated Product Search App to Check Out ... and More Services for March
TOM CROSSMAN 8 Rules to Figure Layout
CANDACE D'AGNOLO 3 Easy Steps to Tell Stories in Your Marketing
JIM ACKERMAN Serve Your Customers Better by Up-Selling and Adding On
Monthlong plans to get peak performance out of yourself and your business in 5 key areas.
Pet pros tell the stories bheind their customers.
AMERICA'S COOLEST STORES
Minnesota Business Emphasizes the Happiness Quotient
A Groomer Leaves and Takes All His Customers With Him. How Can a Shocked Business Owner Respond?
BEST OF THE BEST
Laser Therapy, Acupuncture and Massage for Pets? At This Hotel, It's All in a Day's Stay
6 'Gotcha' Ideas to Lure New Customers
Faith, Family and Furry Friends Are What Keep Adrian Archie Smiling
DO YOU OR DON'T YOU
Hear This! More Than Three-Quarters of Pet Pros Play Music in Their Businesses
Brush Up On Your Presidential Pets in Our Quiz
Your Secret Weapon Against Sidewalk Ice ... and More Tips for February
February Calendar : More Than Just Valentine's Day
Incentivize Customer Referrals and More To-Dos for February
9 Must-Have Habitats to House Pocket Pets
3 Types of Dog Treats to Play to Your Customer Base
9 Options for Stress-Free Dogs and Cats
PET PRO GEAR
Dogs Hit the Gym, Electronic Nametags and More Stuff for Your Business
Political-Themed Scratching Posts and Other New Products You've Gotta See
Don’t Just Wait for Referrals to Fall in Your Lap. Make Them Happen.
This February, Learn the Difference Between Being In Love with Your Business and Loving It
19 Questions Whose Answers Will Have Customers Coming to Buy from You
How to Do In-Store Signs Right
These businesses are proving sustainable practices can be a win-win. Here's how you can get started.
Know when to revamp your website and where to turn.
AMERICA'S COOLEST STORES At Camp Canine, It's the Humans Who Get Trained
ASK PETS+ Solving the Problem of the Under-Enthusiastic Staff Member ... and More of Your Questions Answered for January
TIP SHEET Make Every Card Unique, Give Cats Free Stuff Too ... and Other Tips for January
BENCHMARKS 5 Window Display Ideas to Suit Every Holiday
BEST OF THE BEST Why Creating an Interest Beyond the Cash Register Could Be a Boon to Your Business
CANDACE D'AGNOLO 10 Ducks to Get in a Row Before You Fire Someone
TOM CROSSMAN How 3 Lines Can Turn You Into a Merchandising Pro
DO YOU OR DON'T YOU Less Than One-Third of Pet Businesses Use This Traditionally Powerful Marketing Technique
PRODUCTS 9 Bird Toys Worth a Peek (or a Peck)
PRODUCTS 9 Solutions to Solve Cat Scratch Fever
PRODUCTS See How the Pet Industry is Making Dog Leashes Easier
PET PRO GEAR A Shirt to Repel Fleas and Ticks ... and More Business-Boosting Products for January
CALENDAR Dress Up Your Pet Day and More January Dates to Remember
LATEST RELEASES A Smarter Wi Fi-Enabled Feeder and More New Releases for January
MANAGER'S TO DO Plot Your Social Media Calendar ... and More Business To-Dos for January
TRUE TALES Exactly What Kind of Grooming Establishment Do You Think We Are, Ma’am?
KNOW IT ALL Petless President, Petful Congress ... and Other Headlines You Need to Know
Bring in the green and stop seeing red this season.
How the pet industry sprang to assist four-legged hurricane victims.
AMERICA'S COOLEST STORES This Wisconsin Store is Unstoppable
SANITY FILES Pet Pro Revs Up Her Business in the Motor City
REAL DEAL How Can This Store Owner Deal With a Last-Minute Holiday Staffing Vacancy?
BEST OF THE BEST Virginia Business Owner Goes Back to School for Her Customers
IF I OWNED If PIJAC’s Mike Bober Owned a Pet Store, Here’s What He Would Do
DO YOU OR DON'T YOU Almost Three-Quarters of Pet Pros Wish Customers a Merry Christmas
CANDACE D'AGNOLO Do These Things This December to Ensure Santa Gives You a Holiday Bonus
LATEST RELEASES A Fresh Take on Dog Beds and More New Releases for November-December
FISH PRODUCTS 9 Ways to Take Control of Your Aquascaping
FISH PRODUCTS 9 Pumps to Keep Fish Happy and Healthy
CAT PRODUCTS Organic Cat Food Poised to Take Off
DOG PRODUCTS New Dog Toys Engage Multiple Senses
PET PRO GEAR Striking Dog Displays ... and More Business-Boosting Products for November-December
DOG PRODUCTS Make Dogs Healthier With These 9 Food Options
Super-charge your customer service with these wow ideas.
Cash in this year on Small Business Saturday.
AMERICA'S COOLEST STORES "Adding Value" is the Most Powerful Mantra For This Montana Store
REAL DEAL How Would You Deal With the Case of the Outsourced Sitter?
BEST OF THE BEST Store's Bergamascos Inspire a Super-Sticky Brand Booster
BENCHMARKS 6 Stores Show How to Celebrate a Store Anniversary
MY LIFE Church, Family and Horses Are This Master Groomer's Stress Relievers
DO YOU OR DON'T YOU More Than 70% of Pet Pros Shop Their Competitors
NANCY HASSEL 10 Ways to Re-inspire Yourself and Your Business
CANDACE D'AGNOLO Instagram Direct a Huge (and Temporary) Marketing Opportunity
STACY BUSCH-HEISSERER 5 Ways to Celebrate Your Customers
PRODUCTS Help Your Customers' Cats Diet With These 9 Food Options
PRODUCTS 9 Travel Carriers for Cats on the Move
PRODUCTS 9 Herp Habitats Worth Hanging Around In
PRODUCTS Help Pets Get Salon Styling at Home With These Grooming Tools
PRODUCTS 9 Pet Beds That Will Firm Up Your Sales
LATEST RELEASES Little Toys for Petite Pets and More New Releases for September-October
PET PRO GEAR A Super Swag Selection ... and More Business-Boosting Products for September-October
CALENDAR The Year's Dumbest Holiday and More September-October Dates to Remember
MANAGER'S TO DO Build Your Christmas Music Playlist and More To-Dos for September and October
Our First Annual America's Coolest Pet Retailers, Revealed
Jungle Bob's Reptile World of Selden, NY takes home the top prize.
See Our America's Coolest Honorable Mentions
Get your first look at the stores we'll feature in Pets+ in the coming year.
BUYER'S GUIDE Need a New Point of Sales System? Begin Right Here
CAT PRODUCTS 9 Sleep Choices for Your Drowsy Cat
CAT PRODUCTS 9 Cat Food Choices for Senior Cats
BIRD PRODUCTS A Bird Food Station for Every Kind of Cage
DOG PRODUCTS 9 Flea and Tick Products for Dogs
DOG PRODUCTS 3 Eating Approaches for Dogs With Allergies
LATEST RELEASES A No-Pull, No-Drag Leash and More New Releases for July-August
PET PRO GEAR Super-Cute Cat Buttons ... and More Business-Boosting Products for July-August
CALENDAR A Day for Fire Safety ... and More July-August Dates to Remember
MANAGER'S TO DO Attract a Big Shot and More To-Dos for July and August
DO YOU OR DON'T YOU Pet Pros Share the Secrets of Their Refrigerators
BEST OF THE BEST Seventh Heaven for Those With Nine Lives
REAL DEAL A Crime Results in the Loss of an Owner's Client Records ... How Can She Recover?
BENCHMARKS 6 Stores Using Pet Health Events to Support Customers
SANITY FILES Birds and Music Are the Inspiration for This New York Pet Pro
CANDACE D'AGNOLO 5 Ways to Sell More to Your Best Customers
SHAWNA SCHUH Learn the Art of Leadership
STACY BUSCH-HEISSERER Make Your Charity Events Even Sweeter
MAXIME REIMAN What Insurance Policies Does Your Business Need to Carry?
TIP SHEET The One Thing You Should Fear Most ... and More Tips for July
ASK PETS+ A Smart Way to Stop Mites and More July Questions Answered
IF I OWNED If Best-Selling Author Harry Paul Owned a Pet Store, He'd Start By Doing This
Experts from outside the world of pets offer their ideas of a perfect pet-store experience.
Why pet food truck entrepreneurs could teach you a trick or two.
AMERICA'S COOLEST PET BUSINESSES For These NY Pet Business Owners, What's Old is New
PRODUCTS 9 New Dog Fashions for Parties, Recreation and Relaxation
PRODUCTS 9 Healthcare Products to Help Reptiles Flourish
PRODUCTS 9 Organic Options in Wet, Dry and Raw Varieties
PRODUCTS Sample These 3 Wholesome Dry Dining Trends for Cats
PET PRO GEAR Doggie Eyeglass Holders and More Business-Boosters for May-June
BUYING GUIDE Looking for a Business Consultant Who Will Bring Out Your Best? Start Your Search Here
BENCHMARKS Five Businesses Who Used Old Stuff to Give Their Displays a New Twist
REAL DEAL One Dog's Screeches Are Scaring Away Customers ... What Should an Owner Do?
SANITY FILES 11-Year-Old Accessories Designer Has the Brightest of Futures
CALENDAR Giving Chewbacca His Due, and More Key Dates for May-June
SHANNON HEGGEM 6 Simple Stress-Busting Techniques for Pet Entrepreneurs
SHAWNA SCHUH Stop Being a Manager! Instead, Start Being a Leader
TIP SHEET Try This Trick to Add Spark to Your Marketing Writing ... and More Tips for May-June
Ideas for events, sales, more successful advertising promotions and direct marketing techniques.
Learn from the experts how to go high-end in your business.
REAL DEAL A Pup Tragically Escapes During a Self-Groom ... Who's to Blame and What Can Be Done?
AMERICA'S COOLEST At Omaha's Green Spot, Color is Only Part of the Story
BEST OF THE BEST South Carolina Store Offers Salon Experiences Even a Human Would Love
BENCHMARKS Six Creative "About Us" Pages That Pack a Powerful Promotional Punch
SANITY FILES Former Radio Guy Now a Multi-Store Pooch Pamperer
TIP SHEET Using the 10-10-10 Rule to Make Better Decisions, and More Advice for March-April
CALENDAR A Day to Improve Your Memory, and More Key March-April Dates
PRODUCTS Nine Specialty Dog Balls That Leave Tennis Balls in the Dust
PRODUCTS Nine Cool Ways for Your Pocket Pet to Get More Exercise
PRODUCTS Wet Dog Foods Make the Case for Canned Proteins
PAMELA N. DANZIGER For Better Facebook Results, Try a Social Makeover
CANDACE D'AGNOLO 3 Quick Ways to Boost Customer Traffic
TRUE TALES This Pomeranian Was a True Predator