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They also ask for more where their needs are not being met.
The demand grows for sustainable products and services. Here’s how to meet it.
Owners took the DIY route, building displays themselves or hiring local carpenters.
The Albany, OR, store has an on-site professional photographer and studio to help pet parents meet all of their wants and needs.
The need to be efficient often keeps you from big exciting projects.
Just a few extra steps show you’re paying attention to the people and pets behind each order.
Kaitlin McGrath has been working at Belmont Pet Shop since she was 14 years old. Now she owns it!
Your employees may have found a better way to do something. Document it for your business manual!
National Pet Dental Health Month, March Madness, Professional Pet Sitters Week and others can be turned into successful promotions.
Species-appropriate proteins deliver balanced nutrition and taste appeal.
It's crunch time!
Car harnesses, day packs and beds perfect for camping outfit your customers for travel and adventure.
A variety of factors go into the decision to have one and to not.
Manufacturers offer a diverse array of accessories, specialized meals and supplies to satisfy the unique needs of these complex pets.
Indies sold a ton of holiday products to customers eager to celebrate with their pets.
Do you let them take photos and ask questions? PETS+ readers have the answers.
Research shows stories stick in the brain longer than data.
We have much to look forward to in 2021.
Pet parents appreciate the small-town vibe, helpful advice and trusted referrals found at this Alexandria, VA, business.
Suzi also must keep his attitude from spreading.
Nothing motivates like progress, even when it's illusory.
A toy that feeds widows and orphans, pumpkin goat milk and pet-themed gaiters are among the new wholesale offerings for your store.
70% of you have installed security cameras.
Simply the best ...
Whether you drape, hang or lay them flat, the display will require regular tidying up.
Dental bones, gels, rinses and wipes can go a long way in keeping pet teeth and gums healthy and sparkling clean.
You can create a more profitable supplement section while building trust, which leads to those coveted repeat sales.
Taking care of yourself to ensure you can offer the best possible care to others is a reflection of your commitment.
Plus beer, cocoktails and plenty of snacks!
Bring the grass back to life.
Check out tips for online selling in the digital age.
And December is just around the corner...
Go full-on nerd and try the “37 Percent Rule".
Check out our Brain Squad's top sellers in August.
Win the war!
See latest releases for October-November.
Of course I fired him.
Meet the wellness warriors!
Some of you just exude positive vibes!
Ben and Dawn Ford like to create excitement for their canine customers.
“What now?” You’re not alone.
When a regular customer openly criticizes Mike's food suggestion to a new one, he must decide how to handle this know-it-all and others.
Bonuses? Let them eat cake.
Now add this!
And what's wrong with SMART goals?
These tasks will help you stay dialed in.
It's the call from an employee every business owner dreads.
More Than Half of You Said No.
These should be the targets if you’re trying to get a new habit.
Plus, try not to freeze your customers!
Plus the company of good friends, books and food.
Even the finickiest of felines will find a wet food they love on this list.
In this Real Deal scenario, a $10 credit card minimum threatens to anger one of Mindy's best customers, but should her store eat the fee?
Check out these interesting events!
Here's our list of business-boosting activities for you.
Here are the newest products for your pets.
Stock your shelves with the latest in healthy foods, treats, toys and cage accessories.
Find out what's been flying off the shelves.
Check out the latest business-boosting products.
Just For Paws ST. CHARLES, IL John Webb began as a bather while pursuing a marketing degree in college. Now he and wife Lindsay have their...
"I'm looking forward to that."
Put the finishing touches on your delivery vehicle with a colorful and informative cover.
Pup parents today can feed wet foods inspired by international dishes, regional barbecues and homestyle stews.
The business has become San Diego's largest retailer of raw pet food.
We said, ‘You know what, we’re good with the two (stores).’
From soft and plush to hard and tough, these dog toys appeal to a wide range of play and chew styles!
It's now a 14,000-square-foot pet center with day care and boarding.
Just like certain plants in wildfire-prone areas, your pet business can grow even during — and because of — challenging times.
Just say "Let's not ... and pretend we did!" Sort of.
Learn about the people who selected this year's America's Coolest pet businesses.
Consider this formula when taking a stand on your business pages.
These strategies will help you refresh your inventory and wallet.
Up your game by following these tips.
Do you wear your heart on your sleeve? These pet pros definitely do.
Pet parents can access supplies and services, and attend educational and social events.
Recurring revenue creates stability, predictable cash flow and is the easiest way to scale a business.
Does your staff advocate — or simply recommend?
Plus dealing with embarrassing failures.
Because of course dogs need artisanal macarons that taste like Himalayan River Trout.
Retailers share which companies keep them coming back for more in this crowded pet product category.
These pages are packed with advice and recommendations on buying and selling pet products in the hemp category.
Retail manager/groomer has made 400 masks for employees and to sell to customers.
Plus check that branch that might be blocking your storefront.
Independence Day, Smile Week and more!
Learn more about eight hemp tinctures.
These products are also perfect for pets who don't cooperate with administration of oral supplements.
When it seems like one of her managers is involved, what should she do?
NASC president Bill Bookout and other experts share tips for navigating this complex area of the pet product industry.
Organically grown, THC-free formulations provide maximum therapeutic benefits without the THC risk.
Grizzly Pet Products develops and manufactures high-quality products for dogs, cats and horses.
The company conducts business with pride, joy, and a deep sense of satisfaction — not to mention the ability to completely erase the line between work...
Take the fear of looking foolish out of the creative process.
Consider these wide-ranging products for stocking up or restocking your CBD offerings.
Everyone was laughing.
“What if I were dead?”
Suffering from perfectionism?
"We have truly valued our relationships..."
BARK in Jacksonville, FL, offers store-brand CBD, treat and clothing products, among others.
A/C for summer comfort, SmartShelf technology microwave and more!
Several readers say their Fromm sales were significantly up for the month.
Competing in dog sports inspired the owner to offer custom products made from BioThane.
These stores create extra-special treats for birthdays, gotcha days and other occasions.
One store owner does, and he even sells ad space to other pet businesses.
When talking about CBD to customers, steer clear of certain words to avoid visits from the authorities.
You could be missing tremendous opportunities for driving that holy grail: online sales.
Products for vegetarian customers and more!
Find out why the other 6% does not.
Plus tips on how to renovate your store without spending much.
He is called the ‘dog whisperer.’
The life of an entrepreneur is a fast-paced roller coaster...
This store is a rustic and contemporary blend of two high-end shopping staples.
We asked the PETS+ Brain Squad to share their most touching examples of customer gratitude, and the response was overwhelming.
... because consumers love unbiased reviews.
In a world of stay-at-home orders, your online reputation is everything.
19 tips for getting — and/or staying — financially healthy.
See what May and June have in store.
What your nose tells you about your business and more business tips.
Find chews, treats and many more right here!
In the world of fish-keeping, glow in the dark is having a(nother) moment.
In fact, we’re already doing it — the pet industry continues to pivot, meeting the many challenges of COVID-19.
Big or small business, we hear you.
'This new dental product is a game changer.'
Find here chews, treats and many more!
Keep calm and clean on ...
It works best when pet parents need to process a lot of information.
These stores state their policies with signs, softening the direction with humor or a ‘please.’
It's a true story mind you...
So... what is love?
Read the case of the bone to pick.
Here are four freeze-dried (and one lickable!) treat options.
Stock the latest in grooming supplies
for in between appointments and DIY pet parents.
With the growth of pet food specialization, there are plenty of new releases to choose from.
From moisture-retaining logs to hydrating gel diets.
Find out how to gain control of conflicts in communication.
Plus cooking , classical music and many more!
These stores state their policies with signs, softening the direction with humor or a 'please.'
Here is the case of the fraudulent unemployment claim.
This pet store uses a holistic approach to pet care and management.
Pet health — both physical and mental — comes first.
75% of you said no.
Like "Make Up Your Own Holiday" for example?
What if all the tasks you do are embedded with love?
Maybe try a guilty hour?
Check out this Drinkwell Butterfly Fountain!
Pocket pet domiciles don't get any cuter, or comfier, than this.
First, set customer policies and procedures.
As well as raising butterflies, belly dancing ... you name it.
You don’t have to work as hard on selling your customers CBD.
How do you decide between 2 job candidates?
A customer asked me if the raw bones in the freezer were human bones. Really!! — Kelley Nelson, Central Dawgma & The Dawg Wash, Hagerstown, MD
Become the HGTV of terrariums with these accessories.
See what your fellow readers think of our previous issue.
and get them talking!
Turn unexpected items into fixtures.
Treats were a hit.
This is rare for most business owners.
Self expression and safety drive new releases.
There isn’t a one-size-fits-all diet solution.
And receive suggestions on how to improve your entry.
It all starts by looking at your inventory.
Try video testimonials as a sales tool.
See what February has for you!
Make your next trade show experience the ultimate in planning, business-building and product buying ... and survive the trip!
For many indie pet stores, 2020 will be all about boosting sales of frozen raw foods. We shared advice from top retailers and manufacturers on how...
Beware the overshare.
Tips and ideas to set you in motion.
Paws on Main offers assistance — with product packages, plus referrals to its sister business.
Because authenticity counts.
More than half of you do not.
From displays and signs in-store to webinars and graphics online.
Encourage customers to do just this.
When will it end...
Hit the road!
Dog People Are Cool T-shirts — a new addition for us. Found them at SuperZoo. — Beth Staley, Happy Dog Barkery, Downers Grove, IL Products Weruva’s...
The case of the over-promising marketer.
They made their dog boutique an extension of the customers' homes.
Don't overlook this huge opportunity.
She will serve as the “face of the professional pet-sitting industry”.
Put a different spin on the popular decor item.
Check out these aquarium blings.
Like humans, cats crave variety in toys.
See latest releases for January.
Anxious of public speaking? Practice with a canine.
CANNABIDIOL (CBD) PRODUCTS REPRESENT a rapidly growing category of pet products, and retailers are on the front lines when it comes to educating their customers on...
You would not want to be winging shoplifting.
They guide customers toward the optimal diet for their pets.
Simple targets that even those who dread data will learn to love.
... like this Grinch!
Everything about the store says it all though ...
No need for your customers to drive to the aquarium.
When you find life, people, pets — anything — interesting, you’ll find your life more interesting...
For a snappy, happy ever after, get those decorations up now.
Here are the answers to these questions.
Have fun and make sure your customers know about the special events you are planning for them so they can enjoy all of the benefits!
It aims to change people's misperceptions about reptiles.
You can still make that profit on holidays.
Pet Releaf leads this month.
Free’s free, after all...
They can even make perfect gifts for the holiday!
There is power in alliteration.
Pets gazebo, boarding facilities and more...
Bottom line: The customer is not always right. And in addition to being wrong, customers also can be unreasonable, unethical or outright offensive — with some...
It's time to up your reading game.
PetSmart. Petco. Target. Sam’s Club. Walmart. Costco. Heck, let’s even throw Bed Bath & Beyond, Marshalls, HomeGoods, TJ Maxx and grocery store chains into the mix...
Most of you don't ...
In the final weeks of a pet’s life, they may have special needs.
The first PETS+ trade event sent us all home armed with shared information and a sense of community.
"PETS+ continues to be my favorite magazine..."
It started with a Bulldog...
Because cats love napping and exploring!
Plus she helps save the planet!
Read the case of Santa’s dog bite.
Foods are becoming increasingly more specialized for the range of dog sizes and unique health needs.
It’s important to first identify what your goal is.
November is packed with exciting events!
These days, the Grinch must be a lawyer.
Holiday toys included!
The best emails, text messages, direct mailers and thank-you cards are relevant to the recipient and timely.
Tools for your protection and your pets' grooming.
How do we put our trust in people we don’t know well?
A few responses even had us reaching for the tissues.
This indie category is coming in forms from drinks to whole meals.
More than half of you do.
These beds pair form and function.
Great phrase to reframe the conversation.
Aim for busy, not rushed.
Incentivize new and existing customers to give you more of their information.
For us, it’s the PETS+ Wellness Summit and the prospect of more events that help both pets and businesses.
Don’t promise excellent service? Do run annoying ads? Business leaders insist these counterintuitive principles work.
More Than Sales As a veteran of indie pet retail, I am ecstatic over the number of pet parents advocating for their pets by reading, discussing...
To the customer who comes in with her dog...
What would you have done? Here are your answers.
Flea and tick solutions and of course, CBD.
Owners Ben and Lisa Prakobkit balance their slick store with warm smiles and genuine sit-down friendliness.
Learn how to use your phones for business and more here!
Give bird accessories the room they need and be grateful you don’t have to stock toys for the likes of Squawkzilla.
These duos have set the bar high for both living and working together.
This is high-end boarding for dogs!
SCHOOL REMAINS in session at independent pet businesses. Owners train their employees, who in turn educate customers. The result when successful: an A+ in service and...
How could a retailer not upsell?
From nail clippers to shampoo bar and more!
Plus see one of your business's greatest resources.
How Deborah and Mark Vitt use their corporate experiences to rock their micro economy.
Trend toward human grade makes wet food more appealing.
It's the largest durable dog and cat pet-care category.
We always got something for ya!
Kissing the occasional frog isn't out of the question.
Swag those tails!
Don't miss the Waterproof Pet Pad for kenneled dogs.
This will leave you more time to run your business.
Celebrate these October dates with your pets!
They're critical to any pet business’s marketing strategy.
Do you fire aggravating customers?
The end result is a much more positive feeling.
Sometimes a completely different approach gets better results.
Dust baths, bedding and activities for rabbits, guinea pigs and hamsters.
Thanks to feedback, we’re planning a new Oct. 1-2 timeframe, nearby location and education schedule that coincides with buying.
The case of the waffling quitter...
It's adventure time!
By our measure, nothing says 'cool' like a healthy business.
You have expressed your disappointments and frustrations.
Puppy ice cream is something!
More than half of our brain squad does not have one.
'What I like about your (idea, work, behavior) is ...'
Like maybe similar to this Walgreens executive?
You asked, we answered.
Fill in the blanks when live animals aren’t an option.
From cakes to dental care, take a look at these products.
Provide relief for a range of health concerns.
From "should" to "want"...
Self-development for the summer months.
All you need are the right tools.