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Products for vegetarian customers and more!
Find out why the other 6% does not.
Plus tips on how to renovate your store without spending much.
He is called the ‘dog whisperer.’
The life of an entrepreneur is a fast-paced roller coaster...
This store is a rustic and contemporary blend of two high-end shopping staples.
We asked the PETS+ Brain Squad to share their most touching examples of customer gratitude, and the response was overwhelming.
... because consumers love unbiased reviews.
In a world of stay-at-home orders, your online reputation is everything.
19 tips for getting — and/or staying — financially healthy.
See what May and June have in store.
What your nose tells you about your business and more business tips.
Find chews, treats and many more right here!
In the world of fish-keeping, glow in the dark is having a(nother) moment.
In fact, we’re already doing it — the pet industry continues to pivot, meeting the many challenges of COVID-19.
Big or small business, we hear you.
'This new dental product is a game changer.'
Find here chews, treats and many more!
Keep calm and clean on ...
It works best when pet parents need to process a lot of information.
These stores state their policies with signs, softening the direction with humor or a ‘please.’
It's a true story mind you...
So... what is love?
Read the case of the bone to pick.
Here are four freeze-dried (and one lickable!) treat options.
Stock the latest in grooming supplies
for in between appointments and DIY pet parents.
With the growth of pet food specialization, there are plenty of new releases to choose from.
From moisture-retaining logs to hydrating gel diets.
Find out how to gain control of conflicts in communication.
Plus cooking , classical music and many more!
These stores state their policies with signs, softening the direction with humor or a 'please.'
Here is the case of the fraudulent unemployment claim.
This pet store uses a holistic approach to pet care and management.
Pet health — both physical and mental — comes first.
75% of you said no.
Like "Make Up Your Own Holiday" for example?
What if all the tasks you do are embedded with love?
Maybe try a guilty hour?
Check out this Drinkwell Butterfly Fountain!
Pocket pet domiciles don't get any cuter, or comfier, than this.
First, set customer policies and procedures.
As well as raising butterflies, belly dancing ... you name it.
You don’t have to work as hard on selling your customers CBD.
How do you decide between 2 job candidates?
A customer asked me if the raw bones in the freezer were human bones. Really!! — Kelley Nelson, Central Dawgma & The Dawg Wash, Hagerstown, MD
Become the HGTV of terrariums with these accessories.
See what your fellow readers think of our previous issue.
and get them talking!
Turn unexpected items into fixtures.
Treats were a hit.
This is rare for most business owners.
Self expression and safety drive new releases.
There isn’t a one-size-fits-all diet solution.
And receive suggestions on how to improve your entry.
It all starts by looking at your inventory.
Try video testimonials as a sales tool.
See what February has for you!
Make your next trade show experience the ultimate in planning, business-building and product buying ... and survive the trip!
For many indie pet stores, 2020 will be all about boosting sales of frozen raw foods. We shared advice from top retailers and manufacturers on how...
Do you wear your heart on your sleeve? These pet pros definitely do.
Beware the overshare.
There’s a chance you’ve stood here before: pledging to yourself that this year things will be different. You’ll implement those best practices you’ve read in business...
Paws on Main offers assistance — with product packages, plus referrals to its sister business.
Because authenticity counts.
More than half of you do not.
From displays and signs in-store to webinars and graphics online.
Encourage customers to do just this.
When will it end...
Hit the road!
Dog People Are Cool T-shirts — a new addition for us. Found them at SuperZoo. — Beth Staley, Happy Dog Barkery, Downers Grove, IL Products Weruva’s...
The case of the over-promising marketer.
They made their dog boutique an extension of the customers' homes.
Don't overlook this huge opportunity.
She will serve as the “face of the professional pet-sitting industry”.
Put a different spin on the popular decor item.
Check out these aquarium blings.
Like humans, cats crave variety in toys.
See latest releases for January.
Anxious of public speaking? Practice with a canine.
CANNABIDIOL (CBD) PRODUCTS REPRESENT a rapidly growing category of pet products, and retailers are on the front lines when it comes to educating their customers on...
You would not want to be winging shoplifting.
They guide customers toward the optimal diet for their pets.
Simple targets that even those who dread data will learn to love.
... like this Grinch!
Everything about the store says it all though ...
No need for your customers to drive to the aquarium.
When you find life, people, pets — anything — interesting, you’ll find your life more interesting...
For a snappy, happy ever after, get those decorations up now.
Here are the answers to these questions.
Have fun and make sure your customers know about the special events you are planning for them so they can enjoy all of the benefits!
It aims to change people's misperceptions about reptiles.
You can still make that profit on holidays.
Pet Releaf leads this month.
Free’s free, after all...
They can even make perfect gifts for the holiday!
There is power in alliteration.
Pets gazebo, boarding facilities and more...
Bottom line: The customer is not always right. And in addition to being wrong, customers also can be unreasonable, unethical or outright offensive — with some...
It's time to up your reading game.
PetSmart. Petco. Target. Sam’s Club. Walmart. Costco. Heck, let’s even throw Bed Bath & Beyond, Marshalls, HomeGoods, TJ Maxx and grocery store chains into the mix...
Most of you don't ...
In the final weeks of a pet’s life, they may have special needs.
The first PETS+ trade event sent us all home armed with shared information and a sense of community.
"PETS+ continues to be my favorite magazine..."
It started with a Bulldog...
Because cats love napping and exploring!
Plus she helps save the planet!
Read the case of Santa’s dog bite.
Foods are becoming increasingly more specialized for the range of dog sizes and unique health needs.
It’s important to first identify what your goal is.
November is packed with exciting events!
These days, the Grinch must be a lawyer.
Holiday toys included!
The best emails, text messages, direct mailers and thank-you cards are relevant to the recipient and timely.
Tools for your protection and your pets' grooming.
How do we put our trust in people we don’t know well?
A few responses even had us reaching for the tissues.
This indie category is coming in forms from drinks to whole meals.
More than half of you do.
These beds pair form and function.
Great phrase to reframe the conversation.
Aim for busy, not rushed.
Incentivize new and existing customers to give you more of their information.
For us, it’s the PETS+ Wellness Summit and the prospect of more events that help both pets and businesses.
T o make a point about how our brains operate, the American neuroscientist Gregory Berns likes to encourage people to close their eyes and imagine the...
More Than Sales As a veteran of indie pet retail, I am ecstatic over the number of pet parents advocating for their pets by reading, discussing...
To the customer who comes in with her dog...
What would you have done? Here are your answers.
Flea and tick solutions and of course, CBD.
Owners Ben and Lisa Prakobkit balance their slick store with warm smiles and genuine sit-down friendliness.
Learn how to use your phones for business and more here!
Give bird accessories the room they need and be grateful you don’t have to stock toys for the likes of Squawkzilla.
Talk about relationship goals. These 13 couples set the bar high for living and working together. They each have found the best way to manage their...
This is high-end boarding for dogs!
SCHOOL REMAINS in session at independent pet businesses. Owners train their employees, who in turn educate customers. The result when successful: an A+ in service and...
How could a retailer not upsell?
From nail clippers to shampoo bar and more!
Plus see one of your business's greatest resources.
How Deborah and Mark Vitt use their corporate experiences to rock their micro economy.
Trend toward human grade makes wet food more appealing.
It's the largest durable dog and cat pet-care category.
We always got something for ya!
Kissing the occasional frog isn't out of the question.
Swag those tails!
Don't miss the Waterproof Pet Pad for kenneled dogs.
This will leave you more time to run your business.
Celebrate these October dates with your pets!
They're critical to any pet business’s marketing strategy.
Do you fire aggravating customers?
The end result is a much more positive feeling.
Sometimes a completely different approach gets better results.
Dust baths, bedding and activities for rabbits, guinea pigs and hamsters.
Thanks to feedback, we’re planning a new Oct. 1-2 timeframe, nearby location and education schedule that coincides with buying.
The case of the waffling quitter...
It's adventure time!
By our measure, nothing says 'cool' like a healthy business.
You have expressed your disappointments and frustrations.
Puppy ice cream is something!
More than half of our brain squad does not have one.
'What I like about your (idea, work, behavior) is ...'
Like maybe similar to this Walgreens executive?
You asked, we answered.
Fill in the blanks when live animals aren’t an option.
From cakes to dental care, take a look at these products.
Provide relief for a range of health concerns.
From "should" to "want"...
Self-development for the summer months.
All you need are the right tools.
SuperZoo, International Cat Day and other dates to remember.
Ask yourself and your team these important questions.
3RD Place: BARKER’S LANE | Davie, Fl Strike a Pose A salon so upscale, it attracts people without dogs. OWNER: Juliana Reese | WEBSITE: barkerslane.com...
These 10 stores will be featured over the next year in PETS+.
2ND Place: WAG CENTRAL | Stratford, CT Wag On A former schoolteacher went back to school to assemble the ultimate boarding, training and play experience. OWNER:...
1st Place: Bar K | Kansas City, MO Hey, Dogtender Bar K presents dogs and their humans a business model like no other. OWNERS: Leib Dodell,...
You’re missing out if you don’t collect customer data. Here’s what you should be asking for.
Good Points I loved the “Expansion Time!” article (PETS+ June, page 24). I’m not going to be expanding, but I am looking to open a few...
A day care mom was dropping off her dog. She drove right through the building. — Pam Alerine, Style Mutt, Cleveland, OH
The big believer in “collisions”...
Tips for gaining the most from the experience.
...with calligraphy, sailing and competing!
This is the case of the abusive employee.
Because first impressions are everything.
A few tricks of the trade to get your news into the hands of journalists via a compelling pitch...
Dates are in!
Dog Rocks are doing great.
These stores help customers make their dog’s birthday or gotcha day wishes come true.
...for Facebook likers and Instagram followers!
Wag the dog.
A section devoted to locally made products gives an edge over big-box stores.
The more product ideas the better!
A lot more than furniture was included.
...and do it with a laugh
What should they do? Here are your thoughts.
Bucking the idiom, this store gladly takes wooden nickels.
... and many more June events!
Balance, some laughter and just being herself!
What makes an employee stay with a pet business? We asked those who have been in their current jobs for more than four years — the...
Maybe start it with a marketing question.
Boutique-inspired gifts for pet lovers and their fur babies.
When a customer lies, it may not be for the reasons you think.
PB and CBD!
Instagram is great at some things but extremely tricky if you’re trying to use it to drive direct sales.
Car safety becomes a priority for pet parents.
Follow this simple rule: Reschedule.
Give something for pet fathers this Father's Day.
See how other pet businesses are doing.
Read PETS+ in print or online, watch PETS+ Live! webinars, and now, listen to a new monthly podcast.
63% have never moved their business.
The prize: a $200 gift certificate.
Success ultimately came to The Green K9 after a rocky start.
Plant an aquatic garden any time of the year.
Because comfort is everything ...
Here are some strategies to help you find the love of a true teammate.
How does a retailer connect to its clientele and keep them coming back for more in an already flooded pet market?
And how to deal with a sales person who can't close a sale ...
All the newest for your pets in May.
Here are your thoughts.
And that smart mat is a must-try!
See the treat that dogs have gone crazy over.
There’s no getting around it: One of the best ways to stay on top of online competition is delivery.
Pet pros share their flops … and how they bounced back.
Just how many people own a pet?
There's plenty to do in May!
Also, get out of the store for a few weekends this summer.
Former day care owners’ foray into boutique nets steadily increasing sales.
Do you collect customer data?
And pumps those muscles!
Be careful of getting yourself stuck donating to every medical benefit, fundraiser and poker run.
Multicultural shoppers make big waves in the bird world.
Use mud season to your advantage this year.
Pet owner wanted to empathize with others when she grieved the loss of her own pet.
They are more than just a treat.
Manage your own expectations on your ROI.
The seeker finds success daily; the conquerer attains it only at the top.
Don't miss: a really easy way to power up sales.
OK, so you know the story.
In 60 minutes or less, you could make as much as you do during an entire business day.
It increases 'processing fluency.'
Don't miss the high-tech fountain!
Look for aquatic nutrition that stands out when stocking up.
Do you own the building where your business is located?
Building a community is vital for anyone in business.
Done right, do-it-yourself bathing produces a bonus revenue stream.
Ever consider systems and processes that everyone abides by?
From secure fencing to disaster-preparedness brochures.
Check out these alternatives to traditional clay litter.
His newest adventure is learning Japanese.
PETS+ makes one reader feel like she's 'not alone out there.'
Facebook live was a great help to one of our retailers.
This is the case of the end-cap shoplifters.
3 apps this writer's business can’t live without.
Meet some of the pet industry's most impressive innovators.
10 apps — many of them free — your fellow pet pros are using to run their businesses.
And a lot of reviewing to do.
What was the most joy you had at work?
Are buyers liars?
And throw a party!
At least that's what the customer thinks.
Knowing who you are as a brand and how to visually express is only half the battle.
This re-establishes your ground as the expert.
Muttigans combats big-box and online competition by giving customers what they can’t get anywhere else.
Make use of a dog fest to get to know your local pet store and service providers.
Find out safer methods for protecting your fur babies.
Make ringing up a sale a memorable experience.
It creates more exposure.
Some people naturally step forward to lend a hand and take responsibility.
Let the press know about you.
Here’s to the readers willing to share with the world what works for them.
But the signs say it all!
PETS+ readers give a shout out to companies that go the extra mile in helping them sell.
Do you donate to charities?
Just gotta have the right strategy.
...and tons of caffeine!
Take notes of these important dates!
Less is more in these new releases.
Don't miss these cool new products.
See what March has for you.
'We are off to a great start!'
This store transformed from being a delivery service into a 1,837-square-foot retail space and something else on weekends!
You can't give in, but a show of sympathy can make things better.
Ask in a way that will actually produce results.
The world is changing. So should your marketing.
Plus: A new perspective on vacations.
Know what to stock and make them available.
Set the right scene — and provide comfortable digs — for your reptile friends.
From a favorite store to five locations, this Maine store spreads the hometown element across the state.
Exciting homes for the little furballs.
More treats and toys went out during the holiday season.
See how Brain Squad members responded to The Case of the Dog Bite.
Provide relief, reduce costs and boost sales.
Old-school but effective, business cards remain a quick, cheap, easy way to market your business.
Its owner uses Instagram, Facebook and even Etsy to draw customers.
Make your own line of peanut butters infused with pet-friendly herbs.
Relate like a pro!
Started with that one lucky python.
Learn to handle those days when business is off.
Pets of different kinds can go together!
Valentine gifts, safety and POS software to make your job easier.
More than half of you don't.
Using any or all of these skills will help any pet business owner.
Make a great final impression.
Each of our america’s coolest stores contest winners has a mentor at its helm. These leaders advise and inspire their employees, and they do the same...
Take inspiration from these examples.
A trip to South Africa was 'one of the best things I’ve done,' Candace writes.
Try these ideas to make the month more productive.
Note these dates on your February calendar.
Try these things to make your life easier, your employees happier and keep your customers coming back.
Find the ones that will suit your kitties’ preferences.
See how you did last holiday season.
Absence of this might be one of the reasons for a drop in a store's sales.
And try to keep your expectations low...
From dog houses for tortoises to car safety for the pups, there's something for everyone.
A California store rules at raw food.
When you keep track or keep score, you have so much you can do with that information.