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In this new column by Dog Krazy's Chris and Nancy Guinn, the partners in business and life share how they manage challenges at their stores with...
We challenge you to think differently about luck in 2023.
We can learn a lot from emergency room doctors. They excel at managing other people's anxiety after all.
In our "Trending In" column, we talk to brands meeting the needs of retailers and pet parents alike.
51% of male small-business owners experience daily stress, and 62% of female small-business owners report the same. Improve your mental health in 2023 to better yourself...
Our inaugural was a hit! But readers have other issues on their mind as well.
Help meet the needs of the combined 36.5 million pet birds, fish, reptiles and small animals in the U.S.
Consider these factors when deciding how much time and money to invest in a new look.
Luck is random chance … yet it isn't. Follow these tips to increase your chances of "getting lucky."
The latest installment in our Pet Peeves column, anonymous rantings from pet business owners and top managers.
Yes, we meant to spell “bacn" that way. Read on to learn why.
Whether as a standalone meal or with mixers, these dry cat foods offer nutritional benefits beyond complete and balanced.
Seriously, odds are a few of your cat customers have a drinking problem.
Carry a variety of beds to ensure every pet.
The latest installment of our True Tales column involves a "No Pee Zone" violation of an unusual kind.
The co-owner — with husband Joe — of Sniffany's Pet Boutique also cares for a dozen other species at their family farm in Oregon.
Sherry Shupe has big plans for 2023, among them domestic and international expansion.
Retailers share the products they would carry if they could only find them, plus what support could help them sell even more of what they do...
Rob Emery integrates his well-thought-out brand into all aspects of his three Florida locations, from store design to community involvement.
Retailers share how they would handle a bounce-back coupon mistake that could lead to big losses.
Keep customers and their pups interested and coming back for more with a variety of treating options.
By embracing raw foods and pet nutrition, Toni Shelaske has helped countless pets live long, healthy lives and grown her business from one store to four.
Lashonda Geffrard shares how bringing on a virtual assistant has changed her life and business for the better.
In the latest Real Deal scenario, owners and managers share what they would do if all of their employees requested off Small Business Saturday and the...
These emotionally engaging displays and signage lead customers to exactly where you want them.
Pete Scott, CEO of the American Pet Products Association, calls for unity among the many segments of the pet industry.
The PETS+ inbox overflows with praise for recent trade shows as well as for PETS+ coverage.
Stocking the spectrum of raw pet foods will help you match a product to every pet parent's comfort level.
Check out one store's frozen, stuffed Toppl menu!
Pet parents will appreciate their affordability factor.
Jackson Galaxy, Winnie the Pooh and others offer advice you can use to promote your business as 2022 ends and 2023 begins.
The owner of Fetch RI also works for brand Bow Wow Labs.
Giving bonuses early gives staff more cash to spend on gifts and more time to take advantage of deals.
Get to shopping! Your customers are waiting for these new — or new to you — products.
Help keep pups occupied and boost your recurring sales with these new products and familiar favorites.
Topping the list are availability, clarity of sourcing, and marketing and educational support.
With her distinctly Sante Fe store, Laurie Edwards Wilson finds success with locals and tourists alike.
Members of the PETS+ Facebook Community discuss the many different ways they offer condolences.
Your staff might appreciate pampering of their tired feet and hands.
520 indie pet pros took our inaugural ‘Big Survey’.
Welcome to the results of our first-ever, but expected-to-be-annual survey of independent pet retailers and service providers. Owners and top managers of businesses from across the...
Stacy Busch-Heisserer and Chris Heisserer find success by focusing on relationships within Cape Girardeau and between their businesses.
The pandemic and its lingering effects have taught us we can survive — even thrive — on less. We share ideas and thoughts gleaned from your...
They also had feedback about other content and the magazine in general.
Do they really? Have you done the math? And if so, so what.
Doodle kits, dry ear solutions and educational support are top requests from stores in this issue's Retailer Wishlist.
Push to embrace new social media platforms for your business, do your best not to split attention and resources.
Let's just say the client let her go the next day to protect himself.
That’s just one of the tips you’ll find in our lead story: Run Lean.
Plus more tips from our September-October issue.
Brands introduced a ton of products at SuperZoo. Here are just a few to consider for your store.
These formats convey information without coming off as salesy.
Members of the PETS+ Facebook Community answered this question in honor of the upcoming Small Business Saturday.
Jamie Judson moved her suburban dog boutique into the city, finding success by offering one-stop shopping and services for pets.
Lashonda Geffrard looks inward to better manage her bustling external world.
Let our Manager’s To-Do List keep you on track during holiday prep time.
Consider them for your grooming department and your shelves.
From French Beef Burgundy to Smoky BBQ Stew, these recipes will fit right in at family barbecues and fancy dinners alike.
These 10 brands offer alternatives to traditional products in the category.
Plus more hot sellers for pet businesses in July.
And they come in a variety of options to suit any customer's wants and needs.
Pretend it was their mistake, many business owners said.
Ask yourself this question before laying or refreshing the design of your business.
Plus more proven promotional ideas for October and November to use in your pet business.
Barbara Clemmens of Aardvark Pet Supplies in Thornwood, NY, shares this true tale.
These toys will help your customers keep their pups occupied during the summer months, no matter their play style.
Retailers share which products and support existed in the pet toppers category.
Members of the PETS+ Brain Squad share the title of a reality TV show shot in their business.
A sales rep quotes the wrong price at a trade show. The owner rudely corrects him. Readers show how they would respond.
Readers share why they bring their staff to trade shows like the upcoming SuperZoo. And why they don't.
She built on her 17-plus years as an animal rescuer by opening The Kitty Bodega in Houston, TX.
These eight entrants also stood out during the judging process. Here we highlight one really cool thing about each of them.
Add to your offerings to serve customers with pets other than dog and cat. They'll appreciate placing one less order or making one less stop.
It works! Just look at these examples.
Lead with your heart when it comes to customer experience. The pets, people and your business will benefit.
Join us in giving a high-five to 16 new America’s coolest winners.
These six ideas will increase your visibility online and in your community while boosting sales of dog toys.
Build a standout topper section to keep pets and their people satisfied and your sales steady.
The PETS+ Facebook Community shares how they feel about this increasingly used piece of technology.
Shop these wet foods to add to your current selection.
Yes, we recommend you channel your inner Ernie from Sesame Street. Whether you sing is up to you.
Create design criteria for your signage to help customers more easily navigate your store and products.
Offer products and services to make pet birthdays, gotcha days and other occasions extra special.
Pet Boss Nation's Candace D'Agnolo offers advice on how to keep shelves stocked and money coming into your pet store.
Ashley Cook has grown a successful dog walking and pet sitting business from her love of music genre and culture.
Kim Kier takes a holistic approach that allows her to evolve as a groomer and serve her client's skin, coat and emotional needs.
By building meaningful relationships and creating memorable moments, Madison St. Gelais has turned her love of design into a successful pet accessory brand and brick-and-mortar store.
You'll find everything here from '80s-inspired plush toys to toys that help establish bee and butterfly habits.
By valuing customer service, creativity and operations, Nancy and Chris Guinn have created a pet store that keeps customers coming back for more.
Do you want a pay increase every year?
Unusual food and treats, as well as cooling products, moved well in May.
We’ll help you prep for the trade show, whether you’re attending or not.
Don’t miss out on these opportunities to draw in customers and clients as summer winds down.
Find your next great hire with help from the PETS+ Brain Squad.
Retailers share whether they accept returns of live animals and how they handle rehoming.
Adapting behavior through emotional intelligence can help you and your team better communicate with customers and each other.
A groomer weighs in on the latest Real Deal scenario, shares disappointment in response and sticks up for fellow groomer.
Retailers share which products and support they wish were more common in the pet supplement category.
Stephanie Steelman owns Wings, Wags & Whiskers with daughter Katie. Together they bring hand-fed baby birds to the avian enthusiasts of Amarillo.
Goldilocks only had three choices. We offer you four beds and a blanket, with one sure to be the perfect fit for your dog and cat...
Plus more tips to better your business in June and July.
And here's how to attract and retain top talent in the pet industry.
Who says puzzle toys are just for dogs? Not this one indie, plus other innovative ways retailers respond to unsupervised children.
It will solidify you as local business owner who wants to help pets not just sell products.
Did he think pet food would be exempt from the price increases for nearly every single product being sold on the planet right now?
Jordan Lee and Matthew Guevara turned a singular vision into reality with The Public Pet.
From allergy and anxiety relief to kidney and joint support, be ready with options for customers with pet health concerns.
Bring in something new with this guide to new and notable products.
Help customers prepare for whatever they may encounter with their pets, whether in their hometown or halfway around the world.
Products for people were among the bestsellers for pet stores.
She's created a lifestyle brand that sits at the center of her community.
Need fresh event ideas? Your fellow retailers share how they support their communities and bring in customers with annual events and promotions.
If you struggle with hiring, follow the lead of pet retailers and service providers who excel at attracting quality candidates who actually accept their offers.
Put items from this issue’s Manager’s To-Do list on your calendar and start checking them off!
Whizbang! Retail's Bob Negen shares how to lessen or even eliminate the problem of online price shopping.
The PETS+ Facebook community shares how they set expectations for partner organizations using their business for events.
The Ankeny, IA, store and grooming salon continues to thrive after adding a full grooming department during the pandemic.
Harness the good your business does to strengthen your staff, boost customer referrals and reduce overall marketing costs.
Carmen Gates of Point of Sale Consultants shares how to create the ultimate checklist for your next POS system.
Toothpaste with manuka honey and CBD-infused dental bones are among products to consider for your pet dental section.
The National Animal Supplement Council and other industry organizations call for further scientific study of hemp before allowing it in animal feed.
Because cats are cats, pet parents need options when treating these picky creatures.
Find out what did well at independent pet stores and with service providers as the weather stayed cold.
Whether you’re going to Global or not, we got you.
The owners of The Modern Paws in Tampa, FL, make time for pleasure when they're not doing business.
Charlsye Lewis of Metro Animals in Fort Worth, TX, shares this story of the sweetest pet owner.
Temporarily turn your back on technology and reap the mental benefits.
Plan promotions, sales and events around these annual holidays.
With functional ingredients in addition to CBD and in delivery method options such as bone broth and Himalayan chews, pet stores have a variety of options...
Members of the PETS+ Brain Squad offer tips and tips for navigating the annual show.
The show happens March 23-25 in Orlando, FL, and we have the scoop on what brands will be talking about at their booths. Use this handy...
Put slow season to good use by blocking out time to do some planning, reaching out to customers.
The store excels at building buzz, organically through customer experience and community support, plus purposefully via savvy marketing.
Readers weigh in on how they would handle this Real Deal situation.
Generational expert Meagan Johnson suggests this for Millennials and Gen Z, in particular.
Offer up these functional foods for pet parents who want to feed and go.
We asked members of the PETS+ Brain Squad to share what they’d like to see — and what they could sell — more of in the...
Jennifer Marshall of Northwoods Pets finds that facing career challenges head on keeps her moving forward, while having a little fun adds balance to her busy...
The idea is to have them totally rethink the way they do things.
What may work for some dogs in dock diving, doesn't for owner Krista Lofquist.
Give It A Lick The new Busy Buddy Frosty Cone from PETSAFE allows pet parents to fill and freeze to treat or slow feed their pups....
Stock high-quality options to recommend with bowl-boosting wet food and toppers.
Stock a varied lineup of dog treats to boost sales and customer satisfaction.
You won't find these creative windows or walls at a big-box pet business.
Check out these new offerings from Exo Terra Frogs & Co, Hikari, Protein Products LLC and Zilla.
In this Real Deal scenario, readers share how they would respond to an employee creating questionable social media content at their business while in uniform.
Fellow pet pros share how to find balance in this ever-changing industry and world.
Members of the PETS+ Facebook Community share the discount programs for their stores.
Marni Lewis has created a destination store in Urbana, MD.
Figuring out how much each call, email and handshake brings in will help you better decide how to spend your time.
Essential oils and herbs — and a handy tool — fight fleas, ticks and other pests on dogs and cats between baths.
See what pet businesses across the country have planned for 2022.
Plus 50 more bestselling products and services for the month.
Take a photo of every seasonal display in 2022 so you have them to reference and either repeat — or not — in 2023.
Use this idea-filled calendar to create buzz-worthy specials and events.
Here’s to a 2022 with less stress and more balance.
Whizbang! Retail's Bob Negen shares his seven simple steps for getting your business plan on paper.
Decide how to spend your time and money with this advice from digital marketing coach Jane Harrell.
With the right corporate culture, you'll have staff whose goals and values align with yours.
Add these Meowijuana, Catit, Huxley & Kent, Primetime Petz, Ethical Products and Duckyworld products to the cat section of your pet store.
Business coach Bob Negen shares recruiting techniques that will help you build a team full of standouts.
The PETS+ Facebook Community talks pros and cons of going tankless.
The PETS+ culture includes all of us.
Pet stores share their top sellers for September, including the "why" behind their successes.
Bonus: It can even help you floss your teeth every single day.
It happens when your store sits next to a restaurant that serves alcohol.
Plus more tips from the Nov-Dec issue of PETS+.
Outages continue to plague the pet business. Get ahead of them with clear communication and a plan.
PETS+ readers shared which advice they have followed to great success or plan to follow ASAP.
From hairy cow ears to minty Himalayan chews, these products will surprise and delight people and their pups.
Upcoming ‘holidays’ offer many opportunities for special promotions and events.
Drive and opportunity also played a big part in going from one doggie treat truck to two, plus three brick-and-mortar locations.
Get ready for the final push of the holiday season with these tips and tricks to better business.
The owner of NorthPoint Pets & Company balances owning a store with earning a PhD.
West Paw and Skout's Honor are among the makers of new pet products hitting stores in November and December.
Expand your bird offerings with supplements, enrichment toys and more.
These raw dog and cat foods come in frozen, freeze-dried and air-dried to provide options for pet parents.
Hairy Pawtter events, yogurt-and-pencil pet portraits and roller-skating employees make this store much loved by the pet parents of Lawrence, KS.
In the latest PETS+ Real Deal scenario, a fellow member of a local business group copies Betty's idea for a pet event. Readers respond with how...
During tough times, we must remember not to feel sorry for ourselves, to instead live life like a wild thing.
The photographer's jam-packed schedule make her treasure time with Boudin, Jane, Lily, Pancake and Chloe even more.
PIJAC's will host its Annual Pet Care Community D.C. Fly-In on Oct. 20. Find out how to take part.
From candles to sprays to bedding, carry a variety of odor eliminators so customers can pick the method they prefer.
Understanding what makes employees feel engaged — or disengaged — will lead to a stronger team and higher retention.
Groomers and pet parents alike will appreciate having these options on hand for bath time.
These safe and effective products keep pests off pets.
Looking to go beyond dog & cat?
The PETS+ Brain Squad can help.
Readers weigh in on “The Case of the Dead Fish” and a customer’s insistence that the store guarantee that fish they buy will live.
Members of the PETS+ Brain Squad share what they hope to achieve before the 2021 ends.
Among the recently released are an expanded cat line from The Honest Kitchen, CBD and CBG from Primal, and an adorable holiday Yeti plush toy from...
Instead, embrace E-Prime to get unstuck.
Gregory Dadd of E.M. Dodger’s Pet Supply & Bath House opened his store after his French Bulldog developed intervertebral disc disease and sparked a passion for...
Rodney Habib and Dr. Karen Becker Shaw share their reasons for writing this blueprint for giving canine companions longer, happier and healthier lives.
To succeed in the post-COVID world of retail, you'll need to take everything you learned during the pandemic, and build on it.
It’s true! And Hank came in third.
Members of the PETS+ Facebook Community explain and share the ins and outs of buying vendor booths at trade shows.
Understand “duck syndrome” and get more insight and advice for your pet business.
Thinking about accepting pet birds as boarders? Learn what it entails from a business owner who has been doing it for more than 10 years.
Stock a wide range of proteins, recipes and containers to meet customer needs.
Pet businesses also saw an uptick in CBD products, life jackets, and services such as puppy nursery school and self-wash baths.
Fill your calendar with these ways to promote annual “holidays.”
The holidays will be here before you know it. Plan early and execute on time for an efficient, festive and successful season.
Functional food toppers, stylish neckwear and anxiety relievers are among the latest releases in pet.
Ask yourself three questions and stop wasting time on this negative emotion.
Thinking of making the switch to mobile pet grooming? Cross the finish line with help from these savvy on-the-go groomers.
Looking outside the pet industry when creating partnerships can boost revenue and brand awareness.
These toys suit a variety of play styles and chew strengths. Stock them all to meet every customer's needs.
PETS+ readers love the Sample Box program and want to see more advertisers take part.
Readers share how they would handle a groomer who left for lunch and didn’t return until the end of the day.
Are you protected? Learn about the most common insurance coverages for pet businesses, then meet with an agent ASAP.
From skin and coat to dental and digestive, a supportive product exists for just about every pet health issue.
This helpful store owner came to her rescue with just the right tool.
These products provide dietary support for a variety of health conditions, including the reluctance to eat.
Each will be profiled in an upcoming issue.
Pets and their people appreciate the exceptional care, stylish setting and charitable efforts of Yuppy Puppy in O’Fallon, MO.
June saw high sales of CBD products and day care stays, but a few new items cracked our top sellers list.
Aside from that controversial business tip, the advice we offer for August-September runs more toward the reasonable.
Expand your offerings with these pint-sized-pet care essentials.
We recognize that the word no longer fits.
Read more about Yuppy Puppy Outkast’s 2003 hit song “Hey Ya!” asked the question: “What’s cooler than being cool?” We have the answer: Taking the PETS+...
In the PETS+ Facebook Community, readers discussed their time off each year and shared tips for how to leave it all behind.
Look to our list of August and September events for ways to boost sales and have an impact in your community.
Look to our calendar for weekly ways to be more efficient and profitable in August-September.
Business owners weigh in on what they would do if a pup destroyed an entire bakery case and the products within.
From adorable tags to extra-strength leashes, pet parents will appreciate having access to these products.
From complete kits to accessories, there are new and notable releases in aquatics to suit a variety of customers.
Pop culture and holidays inspire photo sets that pet parents can't resist posing their pups on, increasing both sales and social media awareness.
In particular, they gushed about the PETS+ Spring Sample Box
Warmer weather had pet parents looking for flea and tick control as well as help picking up poop now visible after the snow melted.
PETS+ readers share how they get compensated fairly for grooming these mixed-coat dogs.
Can a profit be bad? Yes, and find out why while crossing these items off your to-do list.
Former zookeeper and conservationist Christine Mallar effects change in the industry and through her customers.
Education serves as the core value at this Pittsburgh, PA, pet store.
Boost sales and service appointments with these catchy “holiday” prompts.
Instead, budget for them — plus other tips for spending less, managing wisely and selling more.
Continue your education with these mini-lessons from the PETS+ Brain Squad.
Consider adding these 10 new products to your pet store’s stock.
Look beyond pet-centric groups on social media to find good help.
Posts featuring employee recommendations — complete with photos of their pets — boost their confidence and builds connections.
Representation will positively impact your company's culture and revenue while also creating strong connections within your community.
Carry these options to keep pet teeth and gums healthy between vet visits.
The owners of Lucky Dogs in Skaneateles, NY, work and play together to create their own luck.
Stock differing delivery methods to suit all types of pet personalities.
Include these elements in your service agreement to protect your business, clients and their pets.
Indies share what they do when a customer says a package was never delivered.
A recent expansion added 1,700 square feet to the 6,000-square-foot store, with 1,100 of that just for kitties! Employees also got a new fun and interactive...
The shop measures just 352 square feet, but overflows with goodies and gifts for Honolulu pups.
With COVID-19 vaccinations well underway, are you prepared for an influx of business? Plus more tips from our March-April issue.
Some have been ready, while others are looking at 2022.
These five pieces for pups will turn heads while also serving a purpose — even the ballerina dress, as dogs need proper dance attire, too.
Grading based on key performance indicators allows you to guide employees and ultimately increase revenue at your pet business.
Do you wear your heart on your sleeve? These pet pros definitely do.
From XL poop bags to pee pads with pop-up fire hydrants, these products make cleaning less of a chore for pet parents.
Here’s a banana that’s got real cat ap-peel!
Behind every Sleepypod product, you’ll find safety beyond compare and an unmatched commitment to our furry friends.
Education proves key to keeping everyone safe and satisfied.
It's time for a post-show review.
NaturVet offers top-quality supplements for cats and dogs of all ages and stages.
April and May bring with them plenty of holidays to build promotions and events around.
Every pet deserves a safe, soft place to call their own, and these products also prove easy for their humans to clean.
P.L.A.Y.’s Camp Corbin Toy Collection is inspired by its beloved office dog and head product tester Corbin’s love of the great outdoors.
Cloud Star® Wag More Bark Less Dental Biscuits support dental health with the meaty taste and deliciously satisfying crunch that dogs like.
Nancy Guinn of Dog Krazy stores in Virginia reacted quickly to the Bernie meme takeover and sold $1,500 worth of "Feel the Wind Bern Mitten" cookies...