Get one free year of the best-loved publication from PETS+ Magazine.
Plus more helpful tips from our Nov-Dec issue.
See which brands and products made our September Hot Sellers List
It's a given they aren't, this store owner says.
Dogs poop and pee daily, so of course you want to stock these items that help with control and cleanup.
Readers share their thoughts on the annual celebration of independent pet stores.
These options take the struggle out of teeth cleaning for pets who resist traditional brushing.
Heather Denton's store is less than 1,400 square feet, but overflows with ingenuity, premium nutrition and a desire to do better for its neighborhood.
They'll have no problem rotating through all the edible bits of an animal.
Here we break down where you come from and the types of businesses you operate.
Take a look at the nuts and bolts of your fellow indies here, plus see where Thrivers thrive and Strugglers struggle.
For many of you, this remains a favorite part of owning or managing a pet business: the social media, events and other tools you use to...
This year, we focused more on how you manage your inventory, from start to finish. The trends of Thrivers in various areas offer opportunities for improvement...
Just like certain dogs and cats excel at conformation shows, certain pet businesses do better than others in terms of revenue, profitability and growth. Let’s look...
Whether your survey answers identified you as a Thriver or a Struggler, you are committed to your chosen career path. Discover where you differ, what you...
Our annual Big Survey issue looked at what separates thriving independent pet businesses from those that struggle.
Connecting with other pet professionals provides invaluable support and guidance. Find your people!
The Houston-based trainer finds balance through everything from true crime and travel to massages and meditation.
He's super cute, we get it, but no.
Add to your shelves in time for holiday shoppers!
From fish that flop to mice that jingle, this wide range of play options and price points encourages repeat purchases.
Retailers share how they would handle a customer who wants to return special order, expired and/or opened products after her senior dog passes.
Doing so allows you to legally defend intellectual property such as your business name beyond your local market.
Members of the PETS+ Facebook Community share what they show on their in-store TVs.
These litters, boxes and accessories help to reduce odor and tracking, and are easy for everyone to use.
The owner of Buzz N' B's Pet Shop makes time to recharge with massages, manicures, and regular exploration of nearby foodie scenes.
Add these smart management tasks to your to-do list.
Get promotional ideas for your pet business perfect for December and January.
The holiday season lures with the hope of boundless sales, but only buy what you think you’ll need.
The pet business in Columbia, MO, inspires their customers, team and community.
Plus more design and merchandising tips for the holiday season that will be here before you know it.
Get the newest pet products on your shelves with help from our Sep-Oct New & Notable section.
See what else sold well for indies in our Sep-Oct issue's Hot Sellers column.
Safety features don't detract from fashion in this gear for dogs and cats.
Their lack of support hits this retailer hard.
Pet business owners share what's on their mind.
In the latest Real Deal, retailers offer tips on how to keep conversations free of politics and other potentially controversial topics — or at least cut...
Dogs and cats get the animal protein they love with these foods, and your customers appreciate the convenience factor.
There are even options that allow retailers to offer possible alternatives to prescription foods.
You can build intentional habits of creativity with these 15 tips.
This pet store owner got through a hard time with support from his staff.
Get your Santas in a row before holiday shoppers descend on your pet business.
Schedule events and special promotions for your pet business with our Calendar section.
The Editor's Note from our Sep-Oct issue looks backward and forward.
This retailer has strong opinions on them.
These options offer a variety of sleeping surfaces for dogs and cats.
Greens, eggs and crunchy bits are among the products to consider in this important category for your store.
Some retailers would nip an overstepping employee in the bud, while others would attempt to manage such initiative for the betterment of their business.
By outlining each stage of your customer's journey, you can create and enhance processes for both them and you.
Plus more helpful advice from our Jul-Aug issue's Tip Sheet.
Alison Schwartz takes over the brand this year, continuing to expand the business and its community outreach with a creative flair and love of pets.
By focusing on wants and needs specific to pets in his state, Mark Robokoff has created a store the community loves to shop.
She puts her unique spin on the grooming salon and boutique, infusing her personal style and love for each individual pet into a successful business.
These six stores share how they do exactly that with their self-wash stations.
The owners of Firehouse Pet Shop in Wenatchee, WA, love to turn industry trips into family vacations.
Show your customers they can shop local and save money when feeding gently cooked pet foods.
Put these items on your shopping list for SUPERZOO and beyond.
See what leading indie pet retailers say sold best for them this month.
Black soldier fly larvae and sunflower are among the alternative proteins on these ingredient lists.
PETS+ readers share their thoughts and concerns on the pet industry, plus offer praise for PETS+.
The PETS+ Facebook Community shares how they control rodents who cause damage to stock and property.
Carrying pet products from underrepresented entrepreneurs helps to transform your store and the pet industry into a more inclusive and innovative space.
She couldn't believe where she found him!
Plus more takeaways from indies in our Little Survey on this growing product category.
August and September are chock full of opportunities to promote the products and services you offer.
From glove wipes to bath brushes, these options will make for a well-rounded grooming department.
IndiePet will celebrate the second annual event on Sept. 28. Learn why it just makes sense to take part.
They will lead you to success. Plus more smart management tasks for August and September.
Retailers share how they respond to such customers and make the most of the free samples provided by brands.
The private shopping experiences have also helped the newly opened store go viral on TikTok.
See what else made our March Hot Sellers list.
Plus more tips from business through leaders in the May-June issue.
The successful salon owner and breeder also makes time for fun food finds, while traveling and at home.
From milk replacer for kittens to stability socks for senior pups, keep all ages feeling their best.
These products set up dogs and cats for healthy digestion and hydration.
Doing so will create a win-win for both the retailer and the brand.
The retailer involved shares how he handled this unusual request.
Here are nine to carry, with options for dogs, cats and homes.
Find out what works and what doesn't work for your fellow indies.
Plus more takeaways from indies in our Little Survey on supplements.
Probiotic, calming, and hip and joint support are just a few of the solutions these products offer.
Strong negotiating skills result in higher profits, lower expenses and longer-lasting business relationships. Get to that most desirable result: a mutually beneficial "Yes!"
Check off these items on our June-July To-Do List.
A retailer with self-wash shares one of her annoyances with the service.
Help keep kitties hydrated and happy with a wide variety of options.
Use the Calendar section from our May-June issue to plan your events and promotions.
Business thought leaders, including your fellow indies, offer advice on negotiating the best deals.
PETS+ readers had plenty to share in March and April. Read their Letters to the Editor!
They're all new and notable products you should consider for your pet store.
Instead, give them the best opportunity to shine. Plus more tips from our Mar-Apr issue.
Peruse these products and pick a healthy mix for your cat treat section.
Members of the PETS+ Facebook Community shared tips and tricks and policies in this area.
It could. Instead, focus on quality over quantity for success.
In the Mar-Apr Real Deal, readers share how they would respond to two Golden Retrievers arriving on unlocked retractable leashes, causing chaos and damages.
Add these items to your Travel & Outdoors section to keep customers coming to your store for vacation prep.
These retailers and service providers move the industry forward with their fresh ideas and initiative.
Instead, focus on innovation!
Price decreases and overvaccination are on the minds of pet retailers and service providers. Plus, fresh praise for PETS+.
From day one, Alli McDonough has envisioned her business as a one-stop shop for pet parents, with multiple locations to further her brand.
She shares her role in making sure the litter survives after a poacher kills their mother.
The mother-daughter duo fill their professional and personal lives with helping pets live their best.
Plus Hot Sellers from the month across a variety of categories.
Plus more promotional ideas for your business in April and May.
Add these managerial tasks to your Spring to-do list.
Expand your store's dry dog food offerings to meet the needs of more customers and their pups.
This list of nine CBD and other hemp products has something for every dog or cat who walks through your door.
Plus more takeaways from The Little Survey on CBD and other hemp products.
Choose from these new products and established favorites to expand your fozen raw lineup.
A retailer shares this pet peeve involving customers not planning better.
Be sure to learn more about these products at GPE or via the contact links for those not exhibiting at the show.
Molly Lewis and Sean Kelly continue to amaze customers with nutritional guidance, community support and a knowledgeable team.
Plus more innovative tips from thought leaders to help you better your pet business in January and February.
How can retailers, brands and distributors do business better together at 2024 trade shows? Let’s discuss.
This pet store owner bites her tongue on a regular basis.
When not performing with her pack, Sarah Gonzalez enjoys relaxing with her pups and person at home and on the open road.
An employee lies about why she's leaving: to open her own pet store nearby.
Changes are coming to pet food and supplement labels. Here's what you need to know about the Pet Food Label Modernization project.
Looking for something new — or new to you — in the exotics product category? Read on!
She blamed the store owner!
Add them to your toy wall and watch the fun fly out of your store.
The answer, plus more smart management tasks for your Feb-Mar To-Do List.
These pet foods also have beneficial backstories to share with customers.
Plus more letters to the editor from the Jan-Feb issue.
Need ways to sell more products and services in February and March? We got you!
Get this and other answers from the Little Survey on this pet product category.
And then the next perfect treat and the next ... with this wide variety of options.
The PETS+ Brain Squad shares what their big sellers were at the holidays began.
We have big news to share about our 2024 America's Coolest contest and this year's GROOM'D and SUPERZOO shows.
Tall Tails and Relatable are among the companies launching new products for your store this first quarter of 2024.
Readers loved our recent "A Little Help?" feature so much, we're making it a regular column. We're kicking it off with insights and advice on the...
Consider these factors when deciding how much time and money to invest in a new look.
An employee lies about why she’s leaving: to open her own pet store nearby. Readers share their thoughts on non-compete agreements and competition, friendly and unfriendly...
A business thought leader recommends that you and your team give give 85% — not 110%.
Candace D'Agnolo explains why adding these tools to your business toolbox will benefit you and your customers.
The PETS+ Facebook Community offers helpful suggestions to this member question.
Gary and Laura Hughes bake up their own path to success with unique hand-made biscuits, brand look and feel, and proprietary products.
This entrepreneur puts the busy in small business!
What are the odds his finder would turn out to be someone who knew him from day care?!
Members of the PETS+ Facebook Community share their policies on employee gossip.
A pet store owner shares how frustrating it can be when customers don't look at price AND size of bag when comparing cost.
If not, shop these 10 products, from lickmats for cats to slow-feeders for dogs and everything in between.
Check out these 10 chew options that will have pups feeling like kids in a candy store.
Ucari Test Kits, InClover OptiGest and Green Juju Goat's Milk were among the hot sellers for indies in September.
It’s not too late! Get even more out of this holiday shopping season with these simple sales strategies.
Use this checklist and tips to upgrade the exterior of your pet business.
Shelf-stable raw combines high-quality nutrition with the convenience of no refrigeration required.
In this Real Deal scenario, a person tries to return items the store owner knows she could not have purchased.
What began nearly 40 years ago as a rural feed store has evolved into Bridger Animal Nutrition, a center for pet nutrition and high-quality foods.
Get ready to cross these important to-do's off your list with advice from your fellow indie pet business owners.
Nearly 500 of our most loyal readers took The 2023 ‘Big Survey’.
Get to buying with our rundown of recently released products in a variety of categories.
Plus more December and January promotional ideas in our Calendar section.
These all fit that bill, with a few even offering additional benefits such as grooming and relaxation.
35% of you said the challenges of hiring staff continue to slow the growth of your business.
See how your fellow pet business owners compensate their employees.
In the Sep-Oct Inbox, readers offer fresh praise for PETS+ and express concerns about the industry.
The majority of you use the middle lane at trade or distributor shows, and you sure have some good stories to tell.
More than a third of you reported earning more than $75,000 a year as the owner of a pet business.
Welcome to the results of our second annual Big Survey! Nearly 500 independent pet retailers and service providers from across the U.S. and Canada answered 68...
Retailers report the many ways they helped pets and their people beat the heat — while ringing up sales.
Again this year, the majority of you who took the Big Survey fall into a certain demographic. Can you guess what it is?
Dig deep into the what and where of this year’s respondents, and find out which state came in first place again.
Ergonomically correct toys, eco-friendly cat baskets, and plenty of pumpkin-based products to welcome in the cooler weather.
In this Real Deal scenario, readers are split on the level of accountability they would take.
A salon owner holds their tongue when a customer calls and says this.
Indies share where they most need assistance in their business. Pet industry experts and peers successful in these areas offer their heartfelt advice — and in...
Carrying leave-in options and wipes, plus more traditional shampoos and conditioners help you meet the needs and wants of a wide range of customers.
Not to worry: It was planned.
Cynthia McKinney focuses on retaining and attracting customers and clients who are the best fit for her business.
There's a wet food on this list for just about any pup, even the picky ones.
Whether it's pulling on the leash or anxiety over getting a lost pet home, these products offer solutions — as well as a bit of fun.
Shop this diverse mix of products to add new litter options and accessories to your lineup.
How are you handling fitting harnesses? We’ve had an influx of customers with very unruly dogs, and they are wanting us to fit harnesses. I’m afraid...
They all help Keith Henline of Asheville Pet Supply unwind after a long day at the store.
Consider how olfactory and auditory senses play a role in the way customers experience your pet business, then make changes to improve their experience.
Dog Krazy co-owners Chris and Nancy Guinn discuss their differing opinions on how to fill higher-level positions.
Our inbox was overflowing, per usual, for the September-October issue. Read what’s on the minds of pet business owners and managers.
We more than get by with a little help from our peers.
The extended product line offers 12 new options including some for smaller dogs and lighter chewers.
Plan your promotional events with our Calendar section, chock full of ideas from your fellow indies.
“The best way to do it is just to hire college interns.”
In our To-Do List section, your fellow pet indies offer new and smarter ways to work in October and November.
Lyn M. Falk explains how they differ and ways to reach customers through their proper use.
Use our Calendar section to plan promotions and events for your pet business.
Leaders in the category share their greatest and latest in these enrichment toys for dogs — and even for cats!
Make your store the place where every dog can find their favorite toy — and another favorite and another.
Search engine marketing expert Matt Aldrich explains how pet service providers can use this tool to boost rankings and bookings.
A pet store owner would rather not hear about this customer's online dating experiences or see his coin collection!
Two candidates made this mistake! On the same day no less.
Finances go up against feelings when choosing new store locations. For their most recent Dog Krazy, Chris and Nancy Guinn found both.
The owner of Rhonda's Aviary in Milton, FL, leads a busy but well balanced life.
Bill Bookout, president of the National Animal Supplement Council, shares insights into the research and how it can move the product category forward.
Help pet parents create layers of protection for their pets from this lineup of products.
Six stores embrace the whimsical with their holiday toy displays.
From single-ingredient proteins to goat milk in a variety of forms, these toppers and broths will keep customers and their pets coming back to the bowl...
Functional ingredients give these products a health boost — for pets and your bottom line.
In the Jul-Aug Real Deal, readers share how they would respond to a request for vet bill reimbursement.
Pet business owners share whether they do or don't, with a few finding creative and profitable ways to achieve the same result: saving money.
Jeni Mather has expanded not only the square footage of her business, but also its range of services. This growth has allowed her to build lifelong,...
Claudia and Roy Loomis have used the latest in retail technologies to expand the original Cherrybrook Pet Supplies and better serve customers.
Janet Cesarini follows her heart when it comes to pets and business, making her store a valuable resource for likeminded customers and other local indies.
No matter how long you have been in the industry or what level you have reached, we know you will learn from these innovative leaders.
We round up business-boosting programs and products for the summer months.
Less packaging, more flirt poles and stuffable toys for giant dogs, just to name a few.
And so were these glow-in-the-dark balls!
Be sure to put these products on your must-see list for Las Vegas! Or if the brand won't be at the show, shop from your home...
Put these items on your to-do list for August and September to boost your business.
Plus, use the “Rule of Three” to improve the productivity of email and avoid flame wars.
Our inbox was overflowing, per usual, for the July-August issue. Read what's on the minds of pet business owners and managers.
We welcome nine more businesses to the PETS+ America’s Coolest ranks this year. Meet the winners of our annual contest! ach year, independent pet businesses from...
The PETS+ Brain Squad shares promotional efforts that have proven highly effective for them, both in terms of brand awareness and sales.
This snafu with scissors led to a cancellation of all future appointments.
Prices for delivering products to customers at their homes vary from free to $25, depending on distance from store.
Jusak Yang Bernhard and Jeff Manley serve the people and pets of Georgetown, TX, creating connections that have a positive impact beyond just their bottom line.
Keep your kitty customers running to the bowl at mealtime with these varied options.
Help your customers with everything from allergies and diarrhea and hairballs to inflamed joints.
The May-June issue arrives chock full of advice and insight on how to successfully promote your business and the products and services you sell.
They aren’t worth the negative impact they’ll have on your work environment.
Shop these latest releases for your pet store.
Entrepreneurship runs in the family for mother-daughter team Taylor and Renee Gonzalez, who have built successful Three Tails Parlor and Pantry stores in their neighboring communities.
In the May-June Real Deal, readers discuss how displays with societal and cultural themes can impact their business, and whether that factors into their decisions to...
This helps Jeff Jensen and Matt Brazelton find success in their personal life and as business partners in Four Muddy Paws.
Building relationships with local and federal lawmakers can help you have a positive impact on industry-related policies and regulations.
In the May-June issue's Inbox, readers share their likes, dislikes and suggestions for improvement for PETS+ and the industry.
Stores share which products they wish existed — or which types they wish there were more options for — in the pet supplement category.
Pets have different needs as they age, and indies have the opportunity to create customers for life by advising their people on how to meet them.
Retailers share what sold best for them in March.
Plus more tips to better your pet business.
Dog Krazy's Chris and Nancy Guinn find a way to meet in the middle of their in-store bakeries.
Use our Calendar section to map out events and promotions for the early summer months.
In our Trending In column, we talk to Nulo, Pawze and Fera Pet Organics about their products that tap the many benefits of functional fungi.
Go beyond just giving customers a place to pay for their purchases with this checklist of must-haves.
Follow these and other tips from our Manager's To-Do List when planning your June and July.
Members of the PETS+ Facebook Community answered a fellow retailer's questions, with most giving the same answer.
By embracing your imperfections, you will improve your client experience, increase loyalty and boost your bottom line.
Making time for a fulfilling personal life only leads to further success for the owner of Wishbone Pet Care in Texas.
They focus on ease of use, efficacy, innovation and ingredients with their products.
Tips for presenting a perfectly stocked store to customers, whether you're faking it or holding back.
With complementary ingredients and innovative delivery methods, these hemp products will help you help more customer pets.
Consider these premium dry dog foods for your store, alongside your lineup of supplemental feeding products.
Brooke Busch has built a unique experience for pets and their people, one that makes the store a weekly destination and a regular sight on social...
An electric toothbrush, dental chews without starch plus many more requests from retailers to brands.
She started a small business that, thanks to her hard work and ambition, shows no signs of slowing its growth anytime soon.
Retailers share how they would handle a pet food brand introducing a direct-to-consumer loyalty program that could undercut their sales.
From interactive creamy squeezables to freeze-dried single ingredients, these offerings will please kitties and their people — and you with brand-supported loyalty programs.
Chris and Nancy Guinn of Dog Krazy stores in Virginia share their difference of opinion about discontinuing a brand.
Pet sitter Lauren Bollinger is there for clients when they need her, whether at their wedding or for just a walk around the block.
Sheila and Joe Spitza have turned their personal experiences with dogs into a store where all pets and their people find the resources and support they...
Get out your calendar! It's time to start planning next quarter's special promotions and sales.
When an employee wants time off, she simply lied about the reason and followed up with equally fake photos of her recovery.
Retailers share which products and brands sold best for them in January.
Retailers anonymously share their biggest pet peeves in the industry.
Get the latest and greatest advice from leading business minds in the pet industry and beyond.
Follow this advice from industry experts and retailers alike to make the most of your time at Global Pet Expo — or whenever buying for your...
Check items off each week in April and May to better your pet business.
Pets vary in their tolerance for dental care. By stocking everything from gels and additives to chews and treats, you cover them all and make this...
The latest installment in our Pet Peeves column, anonymous rantings from pet business owners and top managers.
Experts and indies offer advice on how to buy better in 2023.
Our Inbox is overflowing with comments, questions and concerns.
Check out these dozens of pet products that are freshly launched or debuting at Global Pet Expo and beyond.
Luck is random chance … yet it isn't. Follow these tips to increase your chances of 'getting lucky.'
Retailers share the products they would carry if they could only find them, plus what support could help them sell even more of what they do...
Rob Emery integrates his well-thought-out brand into all aspects of his three Florida locations, from store design to community involvement.
In our "Trending In" column, we talk to brands meeting the needs of retailers and pet parents alike.
We can learn a lot from emergency room doctors. They excel at managing other people's anxiety after all.
51% of male small-business owners experience daily stress, and 62% of female small-business owners report the same. Improve your mental health in 2023 to better yourself...
Retailers share how they would handle a bounce-back coupon mistake that could lead to big losses.
The co-owner — with husband Joe — of Sniffany's Pet Boutique also cares for a dozen other species at their family farm in Oregon.
Carry a variety of beds to ensure every pet.
In this new column by Dog Krazy's Chris and Nancy Guinn, the partners in business and life share how they manage challenges at their stores with...
Sherry Shupe has big plans for 2023, among them domestic and international expansion.
We challenge you to think differently about luck in 2023.
Our inaugural was a hit! But readers have other issues on their mind as well.
Help meet the needs of the combined 36.5 million pet birds, fish, reptiles and small animals in the U.S.
Yes, we meant to spell “bacn" that way. Read on to learn why.
Whether as a standalone meal or with mixers, these dry cat foods offer nutritional benefits beyond complete and balanced.
Seriously, odds are a few of your cat customers have a drinking problem.
The latest installment of our True Tales column involves a "No Pee Zone" violation of an unusual kind.
Keep customers and their pups interested and coming back for more with a variety of treating options.
By embracing raw foods and pet nutrition, Toni Shelaske has helped countless pets live long, healthy lives and grown her business from one store to four.
Lashonda Geffrard shares how bringing on a virtual assistant has changed her life and business for the better.
In the latest Real Deal scenario, owners and managers share what they would do if all of their employees requested off Small Business Saturday and the...
These emotionally engaging displays and signage lead customers to exactly where you want them.
Pete Scott, CEO of the American Pet Products Association, calls for unity among the many segments of the pet industry.
The PETS+ inbox overflows with praise for recent trade shows as well as for PETS+ coverage.
Stocking the spectrum of raw pet foods will help you match a product to every pet parent's comfort level.
Check out one store's frozen, stuffed Toppl menu!
Pet parents will appreciate their affordability factor.
Jackson Galaxy, Winnie the Pooh and others offer advice you can use to promote your business as 2022 ends and 2023 begins.
The owner of Fetch RI also works for brand Bow Wow Labs.
Giving bonuses early gives staff more cash to spend on gifts and more time to take advantage of deals.
Get to shopping! Your customers are waiting for these new — or new to you — products.
Help keep pups occupied and boost your recurring sales with these new products and familiar favorites.
Topping the list are availability, clarity of sourcing, and marketing and educational support.
With her distinctly Sante Fe store, Laurie Edwards Wilson finds success with locals and tourists alike.
Members of the PETS+ Facebook Community discuss the many different ways they offer condolences.
Your staff might appreciate pampering of their tired feet and hands.
520 indie pet pros took our inaugural ‘Big Survey’.
Welcome to the results of our first-ever, but expected-to-be-annual survey of independent pet retailers and service providers. Owners and top managers of businesses from across the...
Stacy Busch-Heisserer and Chris Heisserer find success by focusing on relationships within Cape Girardeau and between their businesses.
The pandemic and its lingering effects have taught us we can survive — even thrive — on less. We share ideas and thoughts gleaned from your...
They also had feedback about other content and the magazine in general.
Do they really? Have you done the math? And if so, so what.
Doodle kits, dry ear solutions and educational support are top requests from stores in this issue's Retailer Wishlist.
Push to embrace new social media platforms for your business, do your best not to split attention and resources.
Let's just say the client let her go the next day to protect himself.
That’s just one of the tips you’ll find in our lead story: Run Lean.
Plus more tips from our September-October issue.
Brands introduced a ton of products at SuperZoo. Here are just a few to consider for your store.
These formats convey information without coming off as salesy.
Members of the PETS+ Facebook Community answered this question in honor of the upcoming Small Business Saturday.
Jamie Judson moved her suburban dog boutique into the city, finding success by offering one-stop shopping and services for pets.
Lashonda Geffrard looks inward to better manage her bustling external world.
Let our Manager’s To-Do List keep you on track during holiday prep time.
Consider them for your grooming department and your shelves.
From French Beef Burgundy to Smoky BBQ Stew, these recipes will fit right in at family barbecues and fancy dinners alike.
These 10 brands offer alternatives to traditional products in the category.
Plus more hot sellers for pet businesses in July.
And they come in a variety of options to suit any customer's wants and needs.
Pretend it was their mistake, many business owners said.
Ask yourself this question before laying or refreshing the design of your business.
Plus more proven promotional ideas for October and November to use in your pet business.
Barbara Clemmens of Aardvark Pet Supplies in Thornwood, NY, shares this true tale.
These toys will help your customers keep their pups occupied during the summer months, no matter their play style.
Retailers share which products and support existed in the pet toppers category.
Members of the PETS+ Brain Squad share the title of a reality TV show shot in their business.
A sales rep quotes the wrong price at a trade show. The owner rudely corrects him. Readers show how they would respond.
Readers share why they bring their staff to trade shows like the upcoming SuperZoo. And why they don't.
She built on her 17-plus years as an animal rescuer by opening The Kitty Bodega in Houston, TX.
These eight entrants also stood out during the judging process. Here we highlight one really cool thing about each of them.
Add to your offerings to serve customers with pets other than dog and cat. They'll appreciate placing one less order or making one less stop.
It works! Just look at these examples.
Lead with your heart when it comes to customer experience. The pets, people and your business will benefit.
Join us in giving a high-five to 16 new America’s coolest winners.
These six ideas will increase your visibility online and in your community while boosting sales of dog toys.
Build a standout topper section to keep pets and their people satisfied and your sales steady.
The PETS+ Facebook Community shares how they feel about this increasingly used piece of technology.
Shop these wet foods to add to your current selection.
Yes, we recommend you channel your inner Ernie from Sesame Street. Whether you sing is up to you.
Create design criteria for your signage to help customers more easily navigate your store and products.
Offer products and services to make pet birthdays, gotcha days and other occasions extra special.
Pet Boss Nation's Candace D'Agnolo offers advice on how to keep shelves stocked and money coming into your pet store.
Ashley Cook has grown a successful dog walking and pet sitting business from her love of music genre and culture.
Kim Kier takes a holistic approach that allows her to evolve as a groomer and serve her client's skin, coat and emotional needs.
By building meaningful relationships and creating memorable moments, Madison St. Gelais has turned her love of design into a successful pet accessory brand and brick-and-mortar store.
You'll find everything here from '80s-inspired plush toys to toys that help establish bee and butterfly habits.
By valuing customer service, creativity and operations, Nancy and Chris Guinn have created a pet store that keeps customers coming back for more.
Do you want a pay increase every year?
Unusual food and treats, as well as cooling products, moved well in May.
We’ll help you prep for the trade show, whether you’re attending or not.
Don’t miss out on these opportunities to draw in customers and clients as summer winds down.
Find your next great hire with help from the PETS+ Brain Squad.
Retailers share whether they accept returns of live animals and how they handle rehoming.
Adapting behavior through emotional intelligence can help you and your team better communicate with customers and each other.
A groomer weighs in on the latest Real Deal scenario, shares disappointment in response and sticks up for fellow groomer.
Retailers share which products and support they wish were more common in the pet supplement category.
Stephanie Steelman owns Wings, Wags & Whiskers with daughter Katie. Together they bring hand-fed baby birds to the avian enthusiasts of Amarillo.
Goldilocks only had three choices. We offer you four beds and a blanket, with one sure to be the perfect fit for your dog and cat...
Plus more tips to better your business in June and July.
And here's how to attract and retain top talent in the pet industry.
Who says puzzle toys are just for dogs? Not this one indie, plus other innovative ways retailers respond to unsupervised children.
It will solidify you as local business owner who wants to help pets not just sell products.
Did he think pet food would be exempt from the price increases for nearly every single product being sold on the planet right now?
Jordan Lee and Matthew Guevara turned a singular vision into reality with The Public Pet.
From allergy and anxiety relief to kidney and joint support, be ready with options for customers with pet health concerns.
Bring in something new with this guide to new and notable products.
Help customers prepare for whatever they may encounter with their pets, whether in their hometown or halfway around the world.
Products for people were among the bestsellers for pet stores.
She's created a lifestyle brand that sits at the center of her community.
Need fresh event ideas? Your fellow retailers share how they support their communities and bring in customers with annual events and promotions.
If you struggle with hiring, follow the lead of pet retailers and service providers who excel at attracting quality candidates who actually accept their offers.
Put items from this issue’s Manager’s To-Do list on your calendar and start checking them off!
Whizbang! Retail's Bob Negen shares how to lessen or even eliminate the problem of online price shopping.
The PETS+ Facebook community shares how they set expectations for partner organizations using their business for events.
The Ankeny, IA, store and grooming salon continues to thrive after adding a full grooming department during the pandemic.
Harness the good your business does to strengthen your staff, boost customer referrals and reduce overall marketing costs.
Carmen Gates of Point of Sale Consultants shares how to create the ultimate checklist for your next POS system.
Toothpaste with manuka honey and CBD-infused dental bones are among products to consider for your pet dental section.
The National Animal Supplement Council and other industry organizations call for further scientific study of hemp before allowing it in animal feed.
Because cats are cats, pet parents need options when treating these picky creatures.
Find out what did well at independent pet stores and with service providers as the weather stayed cold.
Whether you’re going to Global or not, we got you.
The owners of The Modern Paws in Tampa, FL, make time for pleasure when they're not doing business.
Charlsye Lewis of Metro Animals in Fort Worth, TX, shares this story of the sweetest pet owner.
Temporarily turn your back on technology and reap the mental benefits.
Plan promotions, sales and events around these annual holidays.
With functional ingredients in addition to CBD and in delivery method options such as bone broth and Himalayan chews, pet stores have a variety of options...
Members of the PETS+ Brain Squad offer tips and tips for navigating the annual show.
The show happens March 23-25 in Orlando, FL, and we have the scoop on what brands will be talking about at their booths. Use this handy...
Put slow season to good use by blocking out time to do some planning, reaching out to customers.
The store excels at building buzz, organically through customer experience and community support, plus purposefully via savvy marketing.
Readers weigh in on how they would handle this Real Deal situation.
Generational expert Meagan Johnson suggests this for Millennials and Gen Z, in particular.
Offer up these functional foods for pet parents who want to feed and go.
We asked members of the PETS+ Brain Squad to share what they’d like to see — and what they could sell — more of in the...
Jennifer Marshall of Northwoods Pets finds that facing career challenges head on keeps her moving forward, while having a little fun adds balance to her busy...
The idea is to have them totally rethink the way they do things.
What may work for some dogs in dock diving, doesn't for owner Krista Lofquist.
Give It A Lick The new Busy Buddy Frosty Cone from PETSAFE allows pet parents to fill and freeze to treat or slow feed their pups....
Stock high-quality options to recommend with bowl-boosting wet food and toppers.
Stock a varied lineup of dog treats to boost sales and customer satisfaction.
You won't find these creative windows or walls at a big-box pet business.
Check out these new offerings from Exo Terra Frogs & Co, Hikari, Protein Products LLC and Zilla.
In this Real Deal scenario, readers share how they would respond to an employee creating questionable social media content at their business while in uniform.
Fellow pet pros share how to find balance in this ever-changing industry and world.
Members of the PETS+ Facebook Community share the discount programs for their stores.
Marni Lewis has created a destination store in Urbana, MD.
Figuring out how much each call, email and handshake brings in will help you better decide how to spend your time.
Essential oils and herbs — and a handy tool — fight fleas, ticks and other pests on dogs and cats between baths.
See what pet businesses across the country have planned for 2022.
Plus 50 more bestselling products and services for the month.
Take a photo of every seasonal display in 2022 so you have them to reference and either repeat — or not — in 2023.
Use this idea-filled calendar to create buzz-worthy specials and events.
Here’s to a 2022 with less stress and more balance.
Whizbang! Retail's Bob Negen shares his seven simple steps for getting your business plan on paper.
Decide how to spend your time and money with this advice from digital marketing coach Jane Harrell.
With the right corporate culture, you'll have staff whose goals and values align with yours.
Add these Meowijuana, Catit, Huxley & Kent, Primetime Petz, Ethical Products and Duckyworld products to the cat section of your pet store.
Business coach Bob Negen shares recruiting techniques that will help you build a team full of standouts.
The PETS+ Facebook Community talks pros and cons of going tankless.
The PETS+ culture includes all of us.
Pet stores share their top sellers for September, including the "why" behind their successes.
Bonus: It can even help you floss your teeth every single day.
It happens when your store sits next to a restaurant that serves alcohol.
Plus more tips from the Nov-Dec issue of PETS+.
Outages continue to plague the pet business. Get ahead of them with clear communication and a plan.
PETS+ readers shared which advice they have followed to great success or plan to follow ASAP.
From hairy cow ears to minty Himalayan chews, these products will surprise and delight people and their pups.
Upcoming ‘holidays’ offer many opportunities for special promotions and events.
Drive and opportunity also played a big part in going from one doggie treat truck to two, plus three brick-and-mortar locations.
Get ready for the final push of the holiday season with these tips and tricks to better business.
The owner of NorthPoint Pets & Company balances owning a store with earning a PhD.
West Paw and Skout's Honor are among the makers of new pet products hitting stores in November and December.
Expand your bird offerings with supplements, enrichment toys and more.
These raw dog and cat foods come in frozen, freeze-dried and air-dried to provide options for pet parents.
Hairy Pawtter events, yogurt-and-pencil pet portraits and roller-skating employees make this store much loved by the pet parents of Lawrence, KS.
In the latest PETS+ Real Deal scenario, a fellow member of a local business group copies Betty's idea for a pet event. Readers respond with how...
During tough times, we must remember not to feel sorry for ourselves, to instead live life like a wild thing.
The photographer's jam-packed schedule make her treasure time with Boudin, Jane, Lily, Pancake and Chloe even more.
PIJAC's will host its Annual Pet Care Community D.C. Fly-In on Oct. 20. Find out how to take part.
From candles to sprays to bedding, carry a variety of odor eliminators so customers can pick the method they prefer.
