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Retailers report the many ways they helped pets and their people beat the heat — while ringing up sales.
Ergonomically correct toys, eco-friendly cat baskets, and plenty of pumpkin-based products to welcome in the cooler weather.
In this Real Deal scenario, readers are split on the level of accountability they would take.
A salon owner holds their tongue when a customer calls and says this.
Indies share where they most need assistance in their business. Pet industry experts and peers successful in these areas offer their heartfelt advice — and in...
Carrying leave-in options and wipes, plus more traditional shampoos and conditioners help you meet the needs and wants of a wide range of customers.
Not to worry: It was planned.
Cynthia McKinney focuses on retaining and attracting customers and clients who are the best fit for her business.
There's a wet food on this list for just about any pup, even the picky ones.
Whether it's pulling on the leash or anxiety over getting a lost pet home, these products offer solutions — as well as a bit of fun.
Shop this diverse mix of products to add new litter options and accessories to your lineup.
How are you handling fitting harnesses? We’ve had an influx of customers with very unruly dogs, and they are wanting us to fit harnesses. I’m afraid...
They all help Keith Henline of Asheville Pet Supply unwind after a long day at the store.
Consider how olfactory and auditory senses play a role in the way customers experience your pet business, then make changes to improve their experience.
Dog Krazy co-owners Chris and Nancy Guinn discuss their differing opinions on how to fill higher-level positions.
Our inbox was overflowing, per usual, for the September-October issue. Read what’s on the minds of pet business owners and managers.
We more than get by with a little help from our peers.
Plan your promotional events with our Calendar section, chock full of ideas from your fellow indies.
“The best way to do it is just to hire college interns.”
In our To-Do List section, your fellow pet indies offer new and smarter ways to work in October and November.