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True Tales

Poop Thief: Customer Tries to Pocket Gag Cardholder

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A lady tried to steal my fake dog poop cardholder because she was grossed out and offended. I caught her taking my cards out and trying to put it in her pocket book. Heck, for 8 bucks, I’d sell her one! — Eric Mack, Purrrfect Bark, Columbus, NC

Since launching in 2017, PETS+ has won 16 major international journalism awards for its publication and website. Contact PETS+'s editors at editor@petsplusmag.com.

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PETS+ Live with Candace D'Agnolo

This North Carolina Pet Business Thrives by Creating Unforgettable Customer Experiences

Catch the replay of this PETS+ Live! webinar hosted by Candace D’Agnolo of Pet Boss Nation. This episode featured Wendy Megyese of Muttigans in Emerald Isle, NC. Learn about ways to combat the big boxes and online — the key is to give your customers an experience they can’t get anywhere else — and learn why the business was honored in the 2018 PETS+ America’s Coolest Stores contest.

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True Tales

Customers Say the Darnedest Things

Everything about the store says it all though…

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We are a pet supply store and a pet-friendly coffee shop. Our signage clearly states that. We even have a sign right on the door that says “pets welcome.” Our window displays are all dog-centric, so what we do is very obvious. We had a lady walk in one day. She started heading to the coffee shop side and saw two of our dogs just hanging out. She huffed, turned on her heels and stated quite loudly as she started heading out, “Well! I’m allergic to dogs!” I don’t know where we sent a mixed message that there would be no dogs on the premises, but apparently that is what she expected! — Wendy Megyese, Muttigans, Emerald Isle, NC

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True Tales

Free Nail Clipping … For Any Species

Free’s free, after all…

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Our “free nail clipping with any purchase” days can yield some pretty interesting occurrences. Two of the more interesting animals were a duck and a pot-bellied pig. — Jack Carey, Amoskeag Pet Supply, Manchester, NH

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True Tales

No Drive-Thru? No Problem

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A day care mom was dropping off her dog. She drove right through the building. — Pam Alerine, Style Mutt, Cleveland, OH

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