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Reader Sees a Loss in Grooming Revenue But Not Grooming Customers

Plus more industry thoughts and love for PETS+ in our Jan-Feb Inbox.

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Big Survey Praise

  • I enjoyed the responses to The Big Survey. It was both reaffirming and thought-provoking on how I can strive to be better. — Lisa Kirschner, Sit, Stay, ‘N Play, Stroudsburg, PA
  • Where else in our industry would we get this wealth of information about independent pet businesses? The insight provided by PETS+ and my colleagues who contribute to The Big Survey is valuable to me both as a retailer and as a product developer. PETS+ is a must-read for pet business professionals. — Jennifer Thomas, Lucky Dog Pet Grocery & Bakery, Lawrence, KS
  • The Big Survey issue is the best issue of the year. — Paul Lewis, Birds Unlimited, Webster, NY
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More Love For Pets+

  • We look forward to each magazine, and fold pages that spark our interest! From the photos of other shops to the fact-filled information, we definitely love being a part of PETS+! — Roxane Cann, The Dapper Hound, Mount Airy, NC
  • PETS+ has been an excellent source for information about the industry, new trends and innovative ideas. It’s nice to be able to see that other stores are performing similarly to us. — Danyle Morse, Claremont Pet & Aquarium Center, Claremont, NH
  • The Nov-Dec “Ask the Pets+ Facebook Community” column about TVs in-store gave me pause. I’m not sure where we could fit one, but it seems like it might be worth exploring! I love hearing what my fellow retailers are doing in their stores. — Shane Somerville, Paddywack, Mill Creek, WA
  • I just love the magazine. I get extremely excited, more than an adult should, to receive it in the mail! — Keela Huotari, Yellowstone Kennels, Sidney, MT

Industry Thoughts

  • I’ve noticed a decline in grooming but not a loss of customers. People are grooming at home more in between appointments, and many bought the grooming vacuum and are even shaving their dogs at home and coming in for nail trims and anal glands expressions only. — Taylor England, Earthwise Pet Lake Nona, Orlando , FL
  • Cats are hot! We are a finalist in the Hoboken Girl blog’s annual “Best of” guide as the best pet store in Jersey City, up against two established traditional pet stores. Of course we are honored to be nominated, but for us it is about the cats! Finally the cats are starting to get the recognition and attention they deserve! It’s the decade of the cat, and they have just as many issues as dogs and need lots of solutions. And there is $$$ in those needs! Meow! — Sherry Cassin, Meow Mini Mart, Jersey City, NJ
  • Kudos to Vital Essentials for their aggressive indie Black Friday/Cyber Monday deals! We really appreciated being able to offer “Buy 1, Get 1.” It was a big hit with customers. — Katherine Ostiguy, Crossbones, Providence, RI
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Products+

  • I love that through PETS+ I have been introduced to such a wide variety of products, through articles as well as the Sample Box, that I likely would never have heard about otherwise! — Cathy Ring, Citrus Pawville, Homosassa, FL
  • Thank you for the support in 2024 and all of the amazing product samples. We’ve learned a lot, and it inspires us to stay on top of the latest trends! — Jennifer Stanislawski, Eden Garden and Pets, West Allis, WI

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FEATURED VIDEO

P.L.A.Y. Media Spotlight

At P.L.A.Y. — Pet Lifestyle & You — toy design is definitely a team effort! Watch PETS+ interviewer Chloe DiVita and P.L.A.Y.’s Director of Sales Lisa Hisamune as they talk about the toy design process, the fine-tuning that makes each toy so special and why every P.L.A.Y. collection is made with independent retailers top of mind.

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