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Survey: 58% of Pet Stores with Self-Wash Stations Have Not Reopened Them

Some are awaiting permission, while others choose to keep them closed.

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IN THE THIRD PETS+ COVID-19 Impact Survey, we focused on the segment of the pet industry most impacted by government restrictions: grooming salons and grooming departments in pet stores.

We asked, “If you have self-wash stations, have you reopened them?” The top response was “No” at 58 percent, with those responding “Yes” at 22 percent. The remainder skipped the question on the survey as not applicable.

Teresa Hogge of Belly Rubs N Suds, Ashburn, VA, has not reopened hers, and said, “I’m considering removing the self-wash and turning the space into additional grooming stations. We are normally booked out three to four weeks, and now we are booked out seven weeks. The revenue potential is greater if I remove the self-wash.”

Jeff Jensen of Four Muddy Paws in St Louis, MO, also has not reopened self-wash. “We’re opening in phases, and our self-serve wash will re-open after we’ve had a couple weeks of customers in the shop browsing. Trying to manage our online curbside pickup and delivery orders with in-store browsing before we add another service like our self-service wash.”

Charlsye Lewis of Metro Animals in Fort Worth, TX, has kept her self-wash stations closed by order of the city.

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And Pattie Zeller of Animal Connection in Charlottesville, VA, has reopened but said, “We have two stations, but we allow one to be used at a time.”

As of May 29, 44 owners and managers have responded to part two of our COVID-19 Impact Survey Part 3. Take the survey yourself, and stay tuned for more results. Join the PETS+ Brain Squad to take part in surveys. To hear more from your independent pet business peers, join our Facebook Community.

What’s the Brain Squad?

If you’re the owner or top manager of a U.S. pet business serving the public, you’re invited to join the PETS+ Brain Squad. Take one five-minute quiz a month, and you’ll get a free T-shirt, be featured prominently in this magazine, and have your voice heard on key issues affecting the pet industry. Sign up here.

Pamela Mitchell is the Editor-in-Chief of PETS+. She works from her home office in Houston, TX, with Ty the Boston Terrier as her assistant.

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