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Tell Customers You Will Be the One to Call Them Back

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A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead say:

“I will call you back at (specific date or time).”

Why? Follow-up phone conversations should always be initiated by you, not the customer. Don’t forget to call when promised.

Karen Leland and Keith Bailey, Customer Service for Dummies

 

Since launching in 2017, PETS+ has won 16 major international journalism awards for its publication and website. Contact PETS+'s editors at editor@petsplusmag.com.

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