Line Time

Tell Customers You Will Be the One to Call Them Back

Published

7 years ago

June 15, 2017

PETS+ Staff PETS+ July 2017 Issue

A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead say:

“I will call you back at (specific date or time).”

Why? Follow-up phone conversations should always be initiated by you, not the customer. Don’t forget to call when promised.

Karen Leland and Keith Bailey, Customer Service for Dummies

Related Topics:customer service Line Time

PETS+ Staff

Since launching in 2017, PETS+ has won more than 20 major international journalism awards for its publication and website. Contact PETS+ editors at editor@petsplusmag.com.

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