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The Incredible Tip That Wasn’t

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We offer a free local delivery service of our pet foods, along with a grooming shuttle. One of our customers gave our driver a $100 tip. He drove away so happy … only to be called back to let him know they meant to give him $5. — Cory Clark, The Paw Spa, Corona, CA

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At P.L.A.Y. — Pet Lifestyle & You — toy design is definitely a team effort! Watch PETS+ interviewer Chloe DiVita and P.L.A.Y.’s Director of Sales Lisa Hisamune as they talk about the toy design process, the fine-tuning that makes each toy so special and why every P.L.A.Y. collection is made with independent retailers top of mind.

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