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The Listener

She can feel her listener sense tingling!




True Identity: Debbie Brookham | Owner
Base of Operations: Furry Friends Inc., Colorado Springs, CO

Debbie Brookham didn’t get bit by a radioactive spider, and she wasn’t exposed to a cosmic storm. Instead, she developed her superpower of listening in past professional roles.

“It is not a natural ability. Most people want to gather their thoughts while listening to others. Well, you can’t listen well and formulate words in your head at the same time. As a health care professional, and later a medical salesperson, it was imperative to really listen to my clients to learn what the best solution was going to be for them.”
Brookham now tunes into her store’s customers, then offers solutions to a variety of issues. She shares a tip for improving this important ability:
“I’ve found that if you repeat what you heard back to your clients, there will be no misinterpretations and you can come to a ‘super solution’ together.”

Pamela Mitchell is the Editor-in-Chief of PETS+. She works from her home office in Houston, TX, with Ty the Boston Terrier as her assistant.



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