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Ask PETS+

How Do You Handle Employees Who Gossip at Your Pet Business?

Members of the PETS+ Facebook Community share their policies on employee gossip.

Ask PETS+2 months ago

Ask the PETS+ Facebook Community: Do You Offer Dog Harness Fitting at Your Store?

How are you handling fitting harnesses? We’ve had an influx of customers with very unruly dogs, and they are wanting us to fit harnesses. I’m afraid...
Ask PETS+4 months ago

Do You Pass Along Credit Card Fees to Your Customers?

Pet business owners share whether they do or don't, with a few finding creative and profitable ways to achieve the same result: saving money.
Ask PETS+5 months ago

Pet Retailers Across the U.S. Share Their Delivery Minimums and Fees

Prices for delivering products to customers at their homes vary from free to $25, depending on distance from store.
Ask PETS+7 months ago

Retailers Share Whether or Not They Offer Discounts to Employee Families

Members of the PETS+ Facebook Community answered a fellow retailer's questions, with most giving the same answer.
Ask PETS+1 year ago

Indies Share What They Do When a Customer’s Pet Dies

Members of the PETS+ Facebook Community discuss the many different ways they offer condolences.
Ask PETS+1 year ago

What Is One Thing About Owning Your Small Business You Wish Your Customers Knew?

Members of the PETS+ Facebook Community answered this question in honor of the upcoming Small Business Saturday.
Ask PETS+1 year ago

Would You Ever Consider Self-Checkout for Your Pet Store?

The PETS+ Facebook Community shares how they feel about this increasingly used piece of technology.
Ask PETS+1 year ago

Ask the PETS+ Community: Do You Take Back and Rehome Pets?

Retailers share whether they accept returns of live animals and how they handle rehoming.
Ask PETS+2 years ago

Ask PETS+: Should I Have a Contract for Rescues Holding Adoption Events at My Store?

The PETS+ Facebook community shares how they set expectations for partner organizations using their business for events.
Ask PETS+2 years ago

Which Pet Store Offers the Best Employee Discount?

Members of the PETS+ Facebook Community share the discount programs for their stores.
Ask PETS+2 years ago

Ask PETS+: Should I Get a Tankless Water Heater for Grooming and Self-Wash?

The PETS+ Facebook Community talks pros and cons of going tankless.
Ask PETS+2 years ago

What Does It Mean When a SuperZoo Vendor Says They Sold Their Booth?

Members of the PETS+ Facebook Community explain and share the ins and outs of buying vendor booths at trade shows.
Ask PETS+2 years ago

Pet Business Owners Share How Many Vacation Days They Take Each Year — and How!

In the PETS+ Facebook Community, readers discussed their time off each year and shared tips for how to leave it all behind.
Ask PETS+2 years ago

Do You Apply a Surcharge to Groom Doodles?

PETS+ readers share how they get compensated fairly for grooming these mixed-coat dogs.
Ask PETS+3 years ago

What to Do When Your Natural Chew Shipment Has Bugs

PETS+ readers share how they keep their stores from being infested when bugs hitch a ride on natural chews.
Ask PETS+3 years ago

What Do You Do When Employees from Other Pet Stores Come Into Your Store?

Do you let them take photos and ask questions? PETS+ readers have the answers.
Ask PETS+3 years ago

Ask PETS+: Can You Ask Staff to Sign a COVID-19 Liability Waiver?

And what's wrong with SMART goals?
Ask PETS+3 years ago

How to Pass on a Handshake? And Other Ask PETS+ Answers

Just say "Let's not ... and pretend we did!" Sort of.
Ask PETS+3 years ago

Ask PETS+: How Do I Get My Staff to Talk Less and Listen More?

Plus dealing with embarrassing failures.

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