Think how you can use words to be more effective.
The future of Facebook’s business use is nebulous, indeed.
Start by asking fans of your business to write online reviews.
Whether it’s shopping malls and big-box stores or Amazon and Chewy.com, it’s easy for an independent retailer to feel threatened or even defeated by the competition....
Surprise, surprise, it’s the newest issue of PETS+. Not surprised? Well, that’s good and bad. Good that we’re becoming a fixture in your day-to-day business, and...
Customers do this when they see your storefront.
Our lives of leading our companies, ourselves and our animals have many facets — like a diamond. Though I’m certainly not saying I have brilliance, I...
What does your compensation system look like for on-the-floor sales staff?
We’ve all been there, cringing when a customer comes in and asks lots of questions, seeking out solutions for their problems, and then easily says, “Thanks,...
Many of you are familiar with the PETS+ Brain Squad, in which owners and top managers of consumer-facing pet businesses and service providers sign up to...
Take a look.
Do you have control? As a leader — of your pack, your pet business, your life — the question of control is a good one. What...
Ever had a customer who wants her money back on a destroyed plush dog toy because “you said it was indestructible”? In your head, your response...
She needed to think fast on her feet.
It’s time to think outside the box.
With a clean fixture layout, your store will look organized, and the merchandise will be the star.
This simple framework guides you through the storytelling process.
ONE OF THE GREAT things about the pet business is that your clients always want and need more … more products, more services. So why do...
Global Pet Expo is this month (March 21-23), and I’m excited, and not for the reason you might suspect. Yes, escaping the Ohio winter for glimpses...
Picture a morning, late in the summer with blue sky and large fluffy white clouds. You are at a park with a swimming pool and a...
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