"I'm looking forward to that."
“What if I were dead?”
It works best when pet parents need to process a lot of information.
... and get them talking!
Say it!
Great phrase to reframe the conversation.
The end result is a much more positive feeling.
'What I like about your (idea, work, behavior) is ...'
...and do it with a laugh
Because comfort is everything ...
This re-establishes your ground as the expert.
You can't give in, but a show of sympathy can make things better.
“Here’s what I have learned …” Why use it? People don’t care what you know; they only care what you have learned. Source: Scott Ginsberg, aka...
Go ahead and try it. We dare you.
It’s awfully hard for someone to turn down an offer.
“Let me see if I understand where you’re coming from.” When to say it? You may find yourself in the middle of a sales pitch or a...
“Hang on there for 10 seconds.” Why use it? Especially on the phone, this tells someone that you really will “be right back.” With the limited...
“We can fix that!” When to say it? When you might normally say “no problem.” Why say it? It tells your customers that you’re solution-oriented and partnering with...
“Susan, Susan Thompson.” WHY USE IT? Use this during introductions to make sure your name is remembered. The repetition of your first name twice is very...
“Fortunately, I work miracles!” When to say it: When a customer comes to you with a problem. First, it’s funny. The humor will defuse the customer’s...
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