When a customer is talking on the phone and arrives at the front of a line to be served, she should end her phone call immediately....
A customer calls with a complaint or question. You’re not ready to respond, but promise that you will. Don’t tell them to call you back. Instead...
Have your salespeople ask this question when encountering an unfamiliar face. Is this your first time visiting our store? WHY? If the answer is “yes”, follow...
When a client asks for a difficult task — for example, a faster-than-expected turnaround on a customized cat ID tag — here’s what to do. Clap...
Best of all: It gives you something to follow up on later.
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