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True Tales

True Tales: From Client to Suing to Client Again

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MY BUSINESS PARTNER, Natalie, and I were away from the shop for the weekend when we received an urgent phone call. One of my loyal customers had tripped and fallen through our glass door and had broken her clavicle. She admitted it was her fault. Was rushing back in to show my receptionist some photos, tripped over the step up (which has a “Watch Your Step” notice on it) and flew through the door. Well, her husband comes in a few weeks later to tell us that “it’s nothing personal” (when is it ever?), but she will be out of work 16 weeks, so they are suing us. The insurance company comes out and finds us not at fault. However, it turns out that the insurance company would rather settle than fight. So, the aftermath is that these clients come back and rebook their dog! They still have us groom their dog! People ask how I can handle that. I tell them I need to get my money back somehow! — Melissa Ripple, Paws & Effects, Eustis, FL

Since launching in 2017, PETS+ has won 11 major international journalism awards for its publication and website. Contact PETS+'s editors at editor@petsplusmag.com.

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True Tales

True Tales: A Fine Excuse for Being Absent

Excuse, excuse…

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We sent out a customer email in February and received this funny out-of-office auto-reply: “I have the flu, and I did get a shot in September. I’m wiped out. Will get back to you when able.” — Tom Jeffrey, Dinky Dog Club, Charleston, SC

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True Tales

Groomer Manipulates Laws of Science

At least that’s what the customer thinks.

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A lady wanted us to redo her dog’s haircut because she was convinced that the new style she requested was causing static electricity when she put on and removed her dog’s sweaters. I told her as sweetly as possible that while I did think my groomers were amazing, manipulating the laws of science was beyond their realm of scope! — Maggie Victory, The Whole Pet, Fort Smith, AR 

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True Tales

This Lady Walked In Our Pet Store and Complained of Dog Allergy

But the signs say it all!

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WE ARE A pet supply store and a pet-friendly coffee shop. Our signage clearly states that. We even have a sign right on the door that says “Pets Welcome.” Our window displays are all dog-centric, so what we do is very obvious. We had a lady walk in one day. She started heading to the coffee shop side and saw two of our dogs just hanging out. She huffed, turned on her heels and said quite loudly as she started heading out, “Well! I’m allergic to dogs!” I don’t know where we sent a mixed message that there would be no dogs on premise, but apparently that is what she expected! — Wendy Megyese, Muttigans, Emerald Isle, NC

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