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Two Motivating Words We Bet You Can’t Say in a Monotone Voice

Go ahead and try it. We dare you.

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“Definitely!” or “Absolutely!”

WHY TO USE IT: It’s difficult saying words like “definitely” or “absolutely” in a bored or monotone voice. These words lend themselves to speaking in a confident, self-assured manner. Use them and watch your enthusiasm for that new line of dog leashes become contagious.
Source: Renee Evenson, Powerful Phrases for Effective Customer Service

Since launching in 2017, PETS+ has won 11 major international journalism awards for its publication and website. Contact PETS+'s editors at editor@petsplusmag.com.

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Make People Listen with This Line

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“Here’s what I have learned …”

Why use it?

People don’t care what you know; they only care what you have learned.

Source: Scott Ginsberg, aka “That Guy with the Nametag,” networking expert and author

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Say These Magic Words to Calm Down an Anxious Customer

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Why use it? It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this sentence. Make sure people know you want to help their situation, not them as a person. They might become defensive if they think you think there’s something wrong with them.

SOURCE: Scott Ginsberg, The Nametag Guy


This article originally appeared in the September 2018 edition of PETS+.   

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When a Customer Conversation Escalates, Here’s the Perfect Thing to Say to Cool Things Off

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“Let me see if I understand where you’re coming from.”

When to say it? You may find yourself in the middle of a sales pitch or a confrontation with a customer. Slow things down with this great one-liner. It works every time because it tells the other person that you care enough to report back what you’ve just heard.

SOURCE: Mike St. Pierre on lifehack.org


 This article originally appeared in the May 2018 edition of PETS+.  

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