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Editor's Note

What I Learned at the Wellness Summit

The first PETS+ trade event sent us all home armed with shared information and a sense of community.




IN OCTOBER, PETS+ hosted its first trade event — the PETS+ Wellness Summit — in which we tried an experiment: We wanted to bring the spirit of the magazine to life, complete with retailers and service providers sharing real-world knowledge and experience, alongside experts from manufacturers whose products those businesses stock, sell and use.

During those two days just outside Chicago, I know from the responses of those who attended, folks soaked in that sharing of information and went back home reinvigorated and better prepared to meet the needs — and address the concerns — of their customers.

I too left armed with new knowledge that I hope we’ll soon be pouring into upcoming issues of PETS+.

Specifically, I learned of a growing consensus to refer to raw food as “fresh.” Coming from the perspective of a consumer as much as a pet industry insider, that’s a shift I can appreciate. Deep down, there’s a squeamish factor in “raw” that I realize is irrational, but “fresh” is a term we can all embrace — and already gladly pay more for when shopping for human groceries.

I learned also that pet pros face many of the same challenges, even if their businesses are located thousands of miles apart. But when they sit down at a table together and share those challenges, their peers gladly offer up suggestions based on their own experiences. That’s heartening, and I hope PETS+, our website, Facebook community and Brain Squad will stand in for that dinner table when you aren’t able to meet face to face.

Mostly, though, I confirmed what I suspected: that PETS+ readers are every bit as cool in person as they are when hearing from them via phone and email. I, for one, hope I’ll be seeing you face to face at many more events PETS+ will host in the future. Stay tuned!


ralf signature

Ralf Kircher
Editor-in-Chief, Pets+

Five Great Tips From This Issue That You Can Do Today

1. This year, launch a new holiday tradition, such as everyone wearing red and green bowties. (Manager’s To-Do List, page 12)
2. Eliminate clutter and distractions in your business’s “decompression zone” to allow customers to acclimate. (Manager’s To-Do List, page 12)
3. To sell more of an item, try bundling at a set price. (Hot Sellers, page 16)
4. If you sell treat holders, run a buy-one-get-the-treat-free promotion. (Hot Sellers, page 16)
5. Prepare a flu kit for your business, complete with EmergenC, cough drops, vitamin C drops, pain medicine, alcohol wipes, Lysol and more. (Tip Sheet, page 38)

Ralf Kircher is former Editor-in-Chief of PETS+. He has worked with SmartWork Media since 2006, and is the busy father of a son and three Jack Russells.

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