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You Can Fix That!

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“We can fix that!”

When to say it? When you might normally say “no problem.”

Why say it? It tells your customers that you’re solution-oriented and partnering with them for success. “Fix” also reduces the severity of the problem, no matter how big. It’s reassuring.

SOURCE: Scott Ginsberg, aka “That Guy with the Nametag”, networking expert and author

 

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