How a Satisfied Customer Became a Competitor

Editor’s note: Pet Peeves are contributed by members of the PETS+ Brain Squad and featured anonymously here.

Over the summer, we turned a customer onto an alternative diet that she has loved and her dog has thrived on. She spent over $1k on it over the past few months, but then just tagged us in a social media post thanking us for introducing it to her because she is now an ambassador for the brand, and her followers can order direct from the company with her discount code. I saw red and immediately contacted the manufacturer. I am hoping they can help make this right for us.