Real Deal Archives | PETSPLUSMAG.COM

Real Deal

When a Supplier Abruptly Discontinues a Store’s Bestseller, the Owner Is at a Loss as to How to Serve His Customers

Read the case of the bone to pick.

Real Deal3 months ago
Store Owner Gets Word That a Current Employee Has Filed for Unemployment. How Should She Handle the Situation?
Here is the case of the fraudulent unemployment claim.
Real Deal6 months ago
When a Marketing Consultant Under-Delivers, What’s a Business Owner to Do?
The case of the over-promising marketer.
Real Deal7 months ago
At a Holiday Photo Event, a Dog Plays Naughty with Santa,  Putting the Boutique Owners in a Difficult Situation
Read the case of Santa’s dog bite.
Real Deal9 months ago
When a Vendor Doesn’t Like His Booth Location at a Local Pet Festival, Its Organizers Are Left Trying to Calm Him
What would you have done? Here are your answers.
Real Deal10 months ago
When the Would-Be Manager Resigns and Later Reconsiders, What Should the Store Owners Do?
The case of the waffling quitter...
Real Deal11 months ago
When a Video of a Day Care’s Staff Member Dragging a Dog Goes Viral, the Owners Are Left Wondering How to Regain Their Clients’ Trust
This is the case of the abusive employee.
Real Deal12 months ago
Word of a Massive Chain’s Intentions to Build Nearby Has the Local Pet Store Owners Worried
What should they do? Here are your thoughts.
Real Deal1 year ago
The Recipient of a Fundraiser Disputes the Sum Raised by a Business and Suggests the Non Profit Is Owed $500 More
Here are your thoughts.
Real Deal1 year ago
A Pet Supply Warehouse Notices Items Going Missing from an End Cap. Is a Regular Customer to Blame?
This is the case of the end-cap shoplifters.
Real Deal1 year ago
When a Client Enters the Wrong Door, a Scuffle Between Two Dogs Ensues. How Could the Facility Have Prevented It?
See how Brain Squad members responded to The Case of the Dog Bite.
Real Deal1 year ago
A Regular Customer of Snowy Paws Is Also One Who Returns Her Purchases Regularly. What’s a Store Owner to Do?
Read the case of the frequent returner.
Real Deal1 year ago
When One Dog Scuffles With Another While Being Trained By Your Staff, What Do You Need to Do?
A new dog-training service at a pet boutique gets off to a bad start.
Real Deal1 year ago
When A Store Owner Politely Admonishes A Boy Wreaking Havoc, the Mother Threatens to Retaliate by Writing Negative Reviews
Here's how members of our Brain Squad responded.
Real Deal2 years ago
When Outside Consultants Disagree on a Business’s Future Path, What’s a New Store Owner to Do?
Everything was going great ... until the marketing coordinator opened her mouth.
Real Deal2 years ago
When a Valuable Employee is Caught in a Small, Petty Theft, Is It Time to Fire Him?
Their groomer seems wonderful. But treats and money have been going missing. What steps should the owners take?
Real Deal2 years ago
When a Puppy Spoils a Store Event, the Ones Most in Need of Training Are the Puppy’s Parents
An event at a boutique draws an overexcited pup whose owners are oblivious. How best to train the pups’ parents?
Real Deal2 years ago
Shoppers Keep Using a Local Pet Shop to Browse … and Then Buy Online. What’s a Store Owner to Do?
The case of the fleeing customers.
Real Deal2 years ago
A Boutique Expands to Include Doggie Daycare Which Prompts Neighbors to Complain About Barking
The case of the complaining neighbors.
Real Deal2 years ago
An Employee’s Phone is Stolen While On the Job. Should the Store-Owner Replace It?
A busy day starts off with enough customers to overlook a shoplifter in the midst.

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