Bottom line: The customer is not always right. And in addition to being wrong, customers also can be unreasonable, unethical...
PetSmart. Petco. Target. Sam’s Club. Walmart. Costco. Heck, let’s even throw Bed Bath & Beyond, Marshalls, HomeGoods, TJ Maxx and grocery store chains into the mix...
A few responses even had us reaching for the tissues.
T o make a point about how our brains operate, the American neuroscientist Gregory Berns likes to encourage people to close their eyes and imagine the...
Talk about relationship goals. These 13 couples set the bar high for living and working together. They each have found the best way to manage their...
School remains in session at independent pet businesses. Owners train their employees, who in turn educate customers. The result when successful: an A+ in service and...
Do you wear your heart on your sleeve? These pet pros definitely do.
It's not just a job for dogs and cats. Horses, birds and iguanas can be store mascots, too.
We’re reporting live from PETS+ HQ to bring you results from the 2019 America’s Coolest Stores Contest. It was a tight race this year, with some...
What makes an employee stay with a pet business? We asked those who have been in their current jobs for more than four years — the...
Amazon isn’t going anywhere. Neither is Chewy. So how can independent brick-and-mortar stores compete when it comes to the purchase and delivery of pet supplies? We...
Where once failure was the domain of losers, it’s now a cause célèbre, a hard-earned badge of redemption and authenticity. In ads for sneakers, athletes relish...
You impress us. On a daily basis. Your creativity and generosity know no bounds. In fact, many of you are leaders in your respective fields, innovating...
There’s an app for that. And that. And even for that. A seemingly endless supply now exists to help businesses run more efficiently and effectively. We...
PETS+ readers give a shout out to companies that go the extra mile in helping them sell.
Each of our america’s coolest stores contest winners has a mentor at its helm. These leaders advise and inspire their employees, and they do the same...
You indies are all about experimentation. After all, no corporate overlord exists to dictate which products you sell or how you merchandise them. Or which processes...
Avoid the post holiday blues with promotions to get cash-wielding customers through your doors in January.
Our guide to apprehending bad fish, displaying more dog food than you have room for, triaging a sick bird, fixing a freezer, and most things in...
These heroic pet pros’ alter egos are anything but underdogs.
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