They also ask for more where their needs are not being met.
Meet the wellness warriors!
See who took home the big prize in this year's contest.
Do you wear your heart on your sleeve? These pet pros definitely do.
Retailers share which companies keep them coming back for more in this crowded pet product category.
NASC president Bill Bookout and other experts share tips for navigating this complex area of the pet product industry.
We asked the PETS+ Brain Squad to share their most touching examples of customer gratitude, and the response was overwhelming.
19 tips for getting — and/or staying — financially healthy.
Make your next trade show experience the ultimate in planning, business-building and product buying ... and survive the trip!
For many indie pet stores, 2020 will be all about boosting sales of frozen raw foods. We shared advice from top retailers and manufacturers on how...
Tips and ideas to set you in motion.
Bottom line: The customer is not always right. And in addition to being wrong, customers also can be unreasonable, unethical or outright offensive — with some...
PetSmart. Petco. Target. Sam’s Club. Walmart. Costco. Heck, let’s even throw Bed Bath & Beyond, Marshalls, HomeGoods, TJ Maxx and grocery store chains into the mix...
A few responses even had us reaching for the tissues.
Don’t promise excellent service? Do run annoying ads? Business leaders insist these counterintuitive principles work.
These duos have set the bar high for both living and working together.
SCHOOL REMAINS in session at independent pet businesses. Owners train their employees, who in turn educate customers. The result when successful: an A+ in service and...
It's not just a job for dogs and cats. Horses, birds and iguanas can be store mascots, too.
We’re reporting live from PETS+ HQ to bring you results from the 2019 America’s Coolest Stores Contest. It was a tight race this year, with some...
The secret to retaining staff, as told by longtime workers and their bosses.