When a customer lies, it may not be for the reasons you think.
The seeker finds success daily; the conquerer attains it only at the top.
Are buyers liars?
Some people naturally step forward to lend a hand and take responsibility.
Ask in a way that will actually produce results.
When you keep track or keep score, you have so much you can do with that information.
How to make your business like a TV series you can’t stop watching
This spring, we started a project to put in additional roads around the barn and a huge parking lot to accommodate horse trailers coming to use...
One thing our pets teach us is that resting is part of the day. “Go lie down,” we say to our canine companions. We don’t need...
Think how you can use words to be more effective.
Our lives of leading our companies, ourselves and our animals have many facets — like a diamond. Though I’m certainly not saying I have brilliance, I...
Do you have control? As a leader — of your pack, your pet business, your life — the question of control is a good one. What...
February is all about love: of others, romantic love and hearts and flowers. For your pet business you are probably already decorated and are doing some...
I went out with a nice man the other day. We ended up in a high-end restaurant on the water, and usually along with a higher...
RECENTLY I WAS in a retail store, not pet-related but the lesson is the same. It was major chain crafts store. I was looking for something...
Every year the Appaloosa Horse Club of America puts on a 100-mile horse trek. I just completed the first leg and it was my first time....
With the right knowledge and technique it’s possible to be both a leader and a friend. Pets are usually a deep love, or you wouldn’t have...
Leading takes longer but the effects are vastly superior.
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