Primal Pet Group Responds to FDA — and Retailers — in Regards to Warning Letter

Following last year’s voluntary recall of a single lot of Raw Frozen Beef Patties, the FDA conducted a routine inspection of the Primal Pet Foods facility in Fairfield, California. Throughout last year’s inspection, which was completed in October 2022, the Primal Pet Foods team partnered with FDA officials to review their existing food safety plan and identify opportunities to strengthen it. While the FDA was satisfied with the voluntary recall process and most of the steps the company is taking, they did issue a Warning Letter to request additional information about specific aspects of their food safety plan. Earlier this week, Primal responded to the Warning Letter with supporting documentation about their food safety plan and the company expects the FDA to be fully satisfied with their response. Primal is confident they are taking the right steps to ensure they are continuing to make raw food even safer for consumers and their pets. Update can be found here: https://primalpetfoods.com/blogs/news/voluntary-recall-announcement-0722.”

Update – March 15, 2023

The U.S. Food and Drug Administration (FDA) conducted a routine inspection of our Fairfield, California, facility following our voluntary recall of Raw Frozen Beef Patties last summer. Throughout last year’s inspection, our team partnered with FDA officials to review our existing food safety plan and identify opportunities to strengthen it.

The FDA was satisfied with our voluntary recall process and terminated the recall in late January 2023. As a follow up to the routine inspection, we also responded to a Warning Letter that the FDA issued to request additional information about specific aspects of our food safety plan. For example, we committed to start using HPP on all frozen red meat formulas as an added safety measure in addition to sourcing high-quality red meats, testing raw materials and testing and holding the finished product prior to distribution. We needed to show how we are consistently implementing this new procedure (like we’ve been doing effectively on frozen poultry formulas since 2011).

We are confident we are taking the right steps to ensure we are continuing to make raw food even safer for our consumers and their pets. If you have any questions about the steps we are taking, we encourage you to contact us by phone at (800) 742-1312 Monday–Friday, 6:00 a.m. through 4:00 p.m. PST, or by submitting an online request.