The airline is reviewing its pet-travel programs.
United Airlines announced that it is halting new reservations for PetSafe, its program for pets that travel in the cargo compartment.
The decision comes “after three dogs were loaded onto wrong planes last week and a fourth died in an overhead bin,” the Chicago Tribune explains.
United announced that it is “conducting a thorough and systematic review of our program for pets that travel in the cargo compartment to make improvements that will ensure the best possible experience for our customers and their pets.” It expects to complete the review by May 1.
The company said it will any existing PetSafe reservations confirmed as of March 20.
The suspension does not affect pets that travel with us in the aircraft’s cabin, the airline said, noting: “We are also reviewing this service and have already announced that beginning in April we will issue bright colored bag tags to help better identify pets who are traveling in-cabin.”
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