How Do You React When a Customer Criticizes Your Store or Work?

 

67%

Embrace it. I truly value the opportunity to get better.

5%

Hit back. I work too damn hard to take crap from anyone.

14%

Take it on the chin … and feel crushed for hours. 

14%

Smile, breathe deeply, and as soon as the person leaves, go into the back room and let the wastebasket have it.

 

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This article originally appeared in the March-April 2017 edition of PETS+.