Passion Is Key
Passion is key, the pet industry is so much fun to be involved with. Love the relationships that pets bring to us and our customers. — Christine McCoy, The Natural Pet Enrichment Center, North Royalton, OH
Choosing Wisely
The big online retailers are hurting the industry. Customers are choosing the wrong foods for their pets, plus they are buying huge bags for their 5-pound dog, which dry up after a couple of weeks. We are in the business of helping pet parents do the best for their pets. We’re not just here to sell pet food with no regard to the health of the pet. — Russell Herman, Pet$aver Healthy Pet Superstore, Rochester, NY
Wags and Kisses
The feeling of being a “Business Owner” in a world that tips you with tail wags and kisses … Man, it just doesn’t get better than that! — Kristina Robertson, The Pet Spa at Barley Square, Falls Church, VA
Customer Involvement
After over 30 years in the pet industry, all I see is progress. If there is a new dog sport, host an event and get your customers involved. — Darlene Wheelington, Waggin’ Tails, Camden, AR
Glad to Be a Part
I’ve been in the pet retail/grooming business for six years. Each year, we have expanded. The pet industry is growing, and I am so glad to be a part of it! — Ann Weber, Fancy Paws, Elkins, WV
Indies Make a Dent
All the independents, keep doing what you’re doing. You’re making a dent. When you see Petsmart copying a store layout that’s normal for an indie, you know you’re doing good. — Eric Mack, Purrrfect Bark, Columbus, NC
No Heart and Soul
I am concerned about all the players trying to muscle in on the pet market, obviously trying to get a share of the profits without putting their heart and soul into it like the independents do. — Kate Lindburg, Animal Crackers Pet Supply, Corvallis, OR