Welcome to the results of our first-ever, but expected-to-be-annual survey of independent pet retailers and service providers. Owners and top managers of businesses from across the United States and Canada — 520 to be exact — answered questions on a variety of topics, sharing everything from what they look for in new products and where they find them to how indies are responding to current challenges such as supply-chain issues and staffing shortages. A big thank-you to the American Pet Products Association for sponsoring our inaugural survey.
37% of survey respondents said “Hiring and retaining staff” has been the biggest challenge in 2021-22. Read about their creative responses to the issue.
Meet the generous indies who took our inaugural survey. They share who they are and what they love most about being a pet pro.
PETS+ Staff
Since launching in 2017, PETS+ has won more than 20 major international journalism awards for its publication and website. Contact PETS+ editors at editor@petsplusmag.com.
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