Real Deal Archives - PETSPLUSMAG.COM

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Real Deal

When an Employee Being Dedicated Becomes a Bad Thing

In our latest Real Deal, pet pros share what they would do with an otherwise excellent employee.

Real Deal2 months ago

What to Do When a Couple Can’t Agree on a Doodle Groom

Pet pros share how they would handle a couple who regularly provides conflicting instructions on their Doodle's groom.
Real Deal2 months ago

Get Real With Daycare Client About Her Out-of-Control 85-Pound Pup

Readers share insights and advice in this Real Deal about an out-of-control adolescent German Shepherd.
Real Deal6 months ago

How Would You Handle an Employee Who Smells Like Pot?

When a new daycare attendant reeks of marijuana, Jane must decide how to manage the situation without losing an otherwise good employee.
Real Deal7 months ago

Retailers Share How They Handle Vets Who Contradict Their Food Recommendations

In this Real Deal scenario, a local vet tells Amber's customers not to feed the foods her store sells. Readers respond.
Real Deal12 months ago

Do You Have a Minors Policy for Your Pet Business?

Readers share whether they do or not and why in 'The Case of the After-School Shenanigans' Real Deal.
Real Deal1 year ago

Are You Flexible With Refunds When a Customer’s Pet Dies?

Retailers share how they would handle a customer who wants to return special order, expired and/or opened products after her senior dog passes.
Real Deal1 year ago

How to Handle a Customer Who Rants About Politics

In the latest Real Deal, retailers offer tips on how to keep conversations free of politics and other potentially controversial topics — or at least cut...
Real Deal1 year ago

What to Do When an Employee Continues to Overstep

Some retailers would nip an overstepping employee in the bud, while others would attempt to manage such initiative for the betterment of their business.
Real Deal1 year ago

How to Stop Customers Who Take Advantage of Free Samples

Retailers share how they respond to such customers and make the most of the free samples provided by brands.
Real Deal2 years ago

Do You Allow Retractable Leashes in Your Pet Store?

In the Mar-Apr Real Deal, readers share how they would respond to two Golden Retrievers arriving on unlocked retractable leashes, causing chaos and damages.
Real Deal2 years ago

Real Deal: Readers Share Their Thoughts on Non-Compete Agreements

An employee lies about why she's leaving: to open her own pet store nearby.
Real Deal2 years ago

The Case of the Employee Turned Competitor

An employee lies about why she’s leaving: to open her own pet store nearby. Readers share their thoughts on non-compete agreements and competition, friendly and unfriendly...
Real Deal2 years ago

Retailers Share How They Handle Fake Returns

In this Real Deal scenario, a person tries to return items the store owner knows she could not have purchased.
Real Deal2 years ago

Your Store Dog Bites a Customer’s Dog. What Would You Do?

In this Real Deal scenario, readers are split on the level of accountability they would take.
Real Deal2 years ago

Dog Swallows Chew Whole, Ends up at the Vet. Should the Store Owner Pay the Bill?

In the Jul-Aug Real Deal, readers share how they would respond to a request for vet bill reimbursement.
Real Deal2 years ago

Pride Display Results in a 1-Star Review for Your Pet Business. What Would You Do?

In the May-June Real Deal, readers discuss how displays with societal and cultural themes can impact their business, and whether that factors into their decisions to...
Real Deal3 years ago

Kick to the Curb, Cut a Deal and More Responses to the Case of the Direct-to-Consumer Deal

Retailers share how they would handle a pet food brand introducing a direct-to-consumer loyalty program that could undercut their sales.
Real Deal3 years ago

‘Sucks to Be Beth’ and Other Responses to Real Deal: The Case of the Bounce-Back Coupons

Retailers share how they would handle a bounce-back coupon mistake that could lead to big losses.
Real Deal3 years ago

How Pet Businesses Handle Time-Off Requests During the Holidays

In the latest Real Deal scenario, owners and managers share what they would do if all of their employees requested off Small Business Saturday and the...

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