YOUR POINT-OF-SALE system is a central component of your business and integral to your success. It’s much more than a way for customers to pay for their purchases — a good POS system lets you sync, track and manage virtually every aspect of your pet business, including inventory, sales and customer data.
So how do you decide which POS system best suits your business? Whether you’re looking for your first or considering a switch?
First, you create a checklist! It’s an invaluable way to organize and compare the systems you will be considering. Start your checklist by creating categories and subcategories of the functions and features that will help you simplify and manage your business. Your categories should include items such as Features, Special Needs, Hardware Needs, Training & Support, Costs & Budget.
Make sure you have a fresh copy of your checklist every time you interview a new POS company. I recommend interviewing and watching demonstrations for at least four POS systems before making a final decision. Take good notes, check-off features that fulfill your requirements, and add additional features to your list as they are uncovered throughout your interview process.
Here’s how to organize your list:
FEATURES
Inventory Management
- Re-order notifications
- SKU/UPC codes
- Receive inventory
Employee Management
- Time & attendance
- Scheduling
- Permission settings
Customer Management
- Customer sales history
- Customer engagement
- Customer data fields
SPECIAL NEEDS
- Integration with third-party software
- Marketing
- e-Commerce
HARDWARE NEEDS
- Desktop PC/tablet/fully-integrated POS station
- Cash drawer
- Bar code scanner
TRAINING & SUPPORT
- 24/7/365 customer service
- On-site installation and training
- Local representative
COSTS & BUDGET
- Hardware price
- One-time set-up fee
- Monthly software as a service fee (SaaS)
There’s an abundance of features you can add to your checklist, and these are just a few examples. Once you complete this task, consider hiring a consultant who specializes in helping businesses choose a POS. They can assist with the process and provide recommendations based on your business’s needs.