(PRESS RELEASE) PHOENIX, AZ — Vetster, the world’s fastest-growing pet care marketplace, announced a virtual veterinary support program has been rolled out to select PetSmart stores in the United States. Through Vetster’s secure medical platform, PetSmart associates gain real-time access to licensed veterinarians, bringing a new level of immediacy and confidence to the in-store care experience. Telehealth has become an integrated part of human healthcare, and now Vetster and PetSmart are bringing the same convenience and trusted care to pets, making virtual veterinary care more accessible than ever.
PetSmart associates support thousands of pets every day in PetsHotel, The Salon, and small-animal departments, whether pets are awaiting their forever homes or enjoying their stays. With direct access to a veterinarian the moment a question arises, teams can act quickly and with greater clarity. For pet parents, the result is added reassurance: the care their pets receive is backed by trusted veterinary expertise throughout their visit.
“Pet parents trust us to care for their pets with the highest standards,” said Rob Pace, senior vice president of veterinary health services at PetSmart. “By partnering with Vetster, we’re bringing industry-leading virtual care technology directly into our stores. This is especially valuable in areas where access to veterinarians is limited. The Vetster platform connects our associates immediately to trusted veterinary expertise, so every pet benefits from timely, confident care.”
Vetster’s medical platform is designed to deliver expert veterinary care online. Where regulations allow, associates can connect with licensed veterinarians who can diagnose and treat a broad range of concerns virtually. Virtual care is effective for many of the issues pets experience day to day, from sudden concerns like vomiting, diarrhea, infections, or minor injuries to ongoing needs such as anxiety, allergies, arthritis, weight management and flea and tick prevention.
Vetster’s network includes veterinarians with expertise across all species found in PetSmart stores, from dogs and cats to birds, reptiles, amphibians, and small animals. No matter the pet, there is always a clinician available who understands its specific needs. Designed to complement, not replace, in-clinic veterinary relationships, Vetster gives associates immediate access to trusted medical expertise while preserving appropriate pathways for hands-on care when needed.
“We are excited to bring Vetster’s medical platform into PetSmart stores,” said Mark Bordo, CEO, Vetster. “Virtual care is powerful. Veterinarians can diagnose, treat, and support a wide range of conditions online. By giving PetSmart associates immediate access to this expertise, we are raising the standard of in-store care for pets across the country.”
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Together, PetSmart and Vetster are setting a new benchmark for what in-store pet care can look like, combining trusted veterinary expertise with real-time access to care. This partnership reflects a shared commitment to innovation and a future where every pet receives the timely support they deserve.
For more information about Vetster, visit: vetster.com/en-us/about
